Conversational CX: The next big thing for the Next Normal
Freshworks
NOVEMBER 12, 2020
The change is already upon us. As the business world was just getting the contours of the infinitely evasive nature of the millennial customer, the real world changed. That’s where the world is moving—toward what the experts call the Conversational Customer Experience (C-CX). Jump ahead. . Hold on—you don’t have to.
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