Conversational CX: The next big thing for the Next Normal
Freshworks
NOVEMBER 12, 2020
The change is already upon us. The guests are en route, the tables are set up, and you’re just finishing up accessorizing your party outfit with a rather flashy bow-tie. Small consolation that the e-commerce company doesn’t make you navigate through an IVR. Jump ahead. . Hold on—you don’t have to. Along comes the dampener.
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