Customer Think

NOVEMBER 12, 2021

When was the last time you stopped work at 5 PM sharp, went for a walk, had dinner on time and sat with a book in your hand, and got 7-8 hours of sleep? With traditional hours out of the window and endless Zoom calls, sitting through the day, the question that arises is […].

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Customer Think

FEBRUARY 16, 2023

Sales in the sporting goods market indicate so much, having declined by 4% to 8% in the first nine months of 2022, according to a recent report by McKinsey & Co. In 2021, nearly 60% of consumers bought new sports shoes. Are all of those pandemic joggers now running for the exits? Industry leaders expect […]

Customer Experience 64

Customer Experience Retail Marketing Sales 64

Zendesk

JUNE 11, 2021

It’s easy to see how agent experience, good or bad, can quickly impact customers. Business is changing, likely for good, and companies should navigate these next phases in lock step with their employees. And in reality, the two are more intertwined than you might think. The quality of their interactions with customers.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

Apptivo

MAY 18, 2022

CRM stands for customer relationship management, which includes principles, concepts, strategies and guidelines that enable companies to maintain customer information, and judiciously use the data to build a good relationship with customers, serve them better and create a great customer experience. Why do small businesses need a business CRM?

Small Business 52

Small Business CRM e-Learning Decision-making 52

Customer Think

AUGUST 3, 2021

Business owners and marketers agree that positive reviews are essential for building social proof and securing more sales. How could they not? Research shows that 70% of shoppers look at reviews before making an online purchase. When visitors see positive reviews from other users, they are more likely to engage with your brand.

Marketing 122

Marketing Sales Digitalization 122

Customer Think

JULY 1, 2021

With more people doing business online than ever before, companies are gaining clarity on what’s working and what needs attention when it comes to the digital customer experience. Let’s start with the basics – logging in.

Insurance 111

Insurance Banking Digitalization Customer Experience 111

Showpad

JULY 28, 2020

For video recordings, AI is only as good as the transcription services, which continue to improve, but still have a 1% error rate. The use of artificial intelligence (AI) or machine learning (ML) is increasing across all industries to augment data and rule-driven tasks including automation, deep analysis and decision making. .

Artificial Intelligence 75

Artificial Intelligence Cybersecurity Decision-making Sales 75

Help Scout

AUGUST 22, 2023

Side hustles don't distract employees; they actually make them happier and better at their jobs. Read the full article

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75

Zendesk

FEBRUARY 17, 2021

In her application for Zendesk’s Tech for Good program, Poulton Parley wrote, “Every week, hundreds of new clients, volunteers, and potential donors make initial contact with us, and it is becoming increasingly difficult to successfully manage our communications. Every day we’re seeing chefs come in to use skills and build their CV.

Government 52

Government Communication Onboarding Media 52

Outbound Engine

APRIL 1, 2019

Figuring out how to write good Facebook posts for your small business page can be stressful. Whether you’re currently posting and not sure if you’re doing it right, afraid that you’ll post the wrong thing, or just don’t feel comfortable doing it, We’ve put together 6 tips to help you learn how to write good Facebook posts.

Small Business 64

Small Business Media Software Software 64

The Great Game of Business

MARCH 1, 2023

Agribusiness is a robust and diverse industry that is at the core of American success and food security.

Manufacturing 52

Manufacturing 52

Customer Think

FEBRUARY 10, 2023

In the age of big data, it’s more important than ever for businesses to have a way to collect, manage, and analyze customer data. That’s where customer data platforms come in. A customer data platform (CDP) is a software solution that helps businesses unify their customer data from multiple sources and get insights that can […]

Retail 75

Retail Marketing Software Software 75

Customer Think

SEPTEMBER 17, 2021

Selling online has transformed trade, allowing innumerable enterprises around the world to grow and thrive. E-commerce, on the other hand, opens the door to fraud. Unfortunately, online fraud and identity theft occur almost as regularly due to cunning crooks and poor consumer internet buying habits.

Internet 64

Internet Digitalization Marketing 64

Account Manager Tips

APRIL 11, 2024

Get help with this guide to conquering imposter syndrome and banishing self-doubt for good. Ever feel like a fraud as a key account manager? You're not alone.

Key Account Management 246

Key Account Management Account Management Management 246

Red Star Kim

JULY 25, 2023

Practice turning attention to things that create pleasant emotional states Turn bad days into good days. Focus on making good decisions , not perfect decisions. Doing anything positive is a healthy step in the right direction Consistent small, good habits have an impact Don’t kick yourself (self-criticism) while you’re down.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

Red Star Kim

NOVEMBER 9, 2023

I deliver and facilitate strategy workshops and it’s always good to be able to recommend strategy books to delegates. Being easy to read, short and jargon-free The Strategy Book (FT Publishing, 2012) is a considerable achievement bearing in mind the subject matter. I wish I’d had access to such a book when I studied for my MBA.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Cranfield Executive Development

JULY 24, 2023

"Looking back, I found the overall experience at Cranfield almost a magical one – it was a wholly positive time, with a group of great people, which started a personal transformation."

Leadership 40

Leadership 40

Jeffrey Gitomer

FEBRUARY 25, 2014

We''ve Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. General Jeffrey gitomer sales training'

Sales Training 87

Sales Training Sales 87

Red Star Kim

AUGUST 1, 2023

At the recent PM Forum workshop on “Marketing and Business Development Planning in a Nutshell” the key issue to emerge from delegates was “How to engage fee-earners in the M&BD planning process?”. So here are ideas on how to engage fee-earners in the M&BD planning process. The company might submit a brief. And that they feel is their own.

Decision-making 130

Decision-making Marketing Business Planning Management 130

Planview

NOVEMBER 16, 2017

The post Crowdsourcing for Good: How Adventist Health Gets Employees Into the “Giving” Spirit appeared first on Spigit. During the month of November, the company is asking employees to share ideas on local nonprofits making an impact within the community. Employees will submit their nominations and vote for their favorites.

Logistics 55

Logistics Innovation Prioritization Organization 55

SBI Growth

MARCH 14, 2014

“Are we truly differentiating ourselves in the market?” ” I was recently asked this by the sales leader for a large software company. It was on the heels of losing a multi-million dollar opportunity. The fifth one in the last quarter. Sales Leader VP of Sales Resources Win Loss Analysis competitive differentiation'

Sales 120

Sales Software Software Marketing 120

Red Star Kim

FEBRUARY 28, 2023

It is intended to supplement the learning resources for delegates provided on the day – delegate aims, poll results and takeaways are shown below. Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Recruitment Many delegates reported that a core challenge for their private client team was recruitment.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

SEPTEMBER 20, 2023

As such, it addresses two critical elements of good communication – being concise and clear. There are lots of diagrams, examples and activities to help you understand, practice and master how you start your conversations. The techniques should boost your confidence in your communication skills, save you time and improve collaboration.

Communication 147

Communication Meetings Publishing Decision-making 147

Red Star Kim

MAY 22, 2023

In good conversations, we know where we stand with others – we feel safe. I’m often asked to provide training in conversation skills. Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

ReviewTrackers

MARCH 23, 2018

If you want to build your brand reputation , market your business effectively, create a loyal community of customers, and drive performance, you must recognize that customer reviews are good for your business. Some businesses are still reluctant to embrace online customer reviews posted on sites like Yelp, Google, Facebook, and TripAdvisor.

Decision-making 29

Decision-making Media Internet Marketing 29

Red Star Kim

APRIL 17, 2023

Last week I facilitated MBL’s full day training session on “Developing more work from referrers and intermediaries”. Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners. Colour coding was popular (e.g. Red, Amber, Green). Some were also noting personality types to help with matching their team members.

Management 130

Management Manufacturing Client Relationships Facilitation 130

MTD Sales Training

SEPTEMBER 9, 2011

The post Looking for Good B2B Leads? With the influx of social networking sites flooding the Internet, LinkedIn has emerged as the premiere resource for business professionals. Launched in 2003, LinkedIn reports to have more than 120 million registered members in over 200 countries worldwide. Search LinkedIn. Happy Selling! Sean McPheat.

B2B 48

B2B Internet Advertising Sales Training 48

Account Manager Tips

FEBRUARY 1, 2024

Here's some advice on how to banish um for good. How to stop saying um and other filler words? Especially after a lifetime of using them.

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130

Red Star Kim

OCTOBER 18, 2022

There are two models – one on the five levels of individual and organisational development (which is reminiscent of the management levels in Jim Collins’ “Good to great”) and the 6 box model of leadership (which is similar to McKinsey’s 7S model). The book describes why we need to change, what needs to change and how to change. Book Contents.

Organization 130

Organization Innovation Leadership Management 130

SBI Growth

OCTOBER 2, 2016

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FinListics Solutions

APRIL 10, 2024

But how do you prepare for a meeting that's not just good, but great? The initial meeting with a potential client is your opening act, and as with any performance, preparation is key. It begins with a deep understanding of the client's business and financial landscape.

Meetings 105

Meetings Sales Training Sales 105