Credo

JULY 2, 2020

“We’re coming to the table holding nothing sacred,” said one president, sharing that their institution was deep in a merger conversation with another college in their region. Not the mascots, not our physical campuses, not even our individual missions.

Value Proposition 52

Value Proposition Leadership 52

EcSell Institute

JULY 14, 2020

Photo by Hattie Kingsley Photography. It has never been more important for leaders to actively engage with their teams. To do this in our new virtual world can be challenging, however, this exceptional situation can be an opportunity for clarifying priorities as you navigate through this crisis and implement your recovery plan.

Management 98

Management Sales 98

Customer Think

JANUARY 10, 2023

Banks Should Embrace the Opportunities Created by Open Banking The growth of FinTechs and our increased reliance on online payment platforms has led to a sharp rise in digital banking services, as more and more customers link their accounts between different providers.

Banking 80

Banking Digitalization Innovation 80

ClearPoint Strategy

JANUARY 21, 2021

We gathered on Thursday, January 14 th for a Q&A with Raphah Institute’s CEO and Founder, Travis Claybrooks. Laura Chandler, our Director of Community, asked Travis to share the challenges he faced in bringing his vision to life with Raphah Institute. We aren’t just a philosophical institute.

Investors 40

Investors Profitability Stakeholders Communication 40

EcSell Institute

SEPTEMBER 10, 2020

The date was Sunday, March 15th, when I received the text from our president that we’d be working remotely until further notice, “just to be safe." Six months later, remote work has become the office norm rather than an added perk (or for some, added frustration).

Remote Working 98

Remote Working Communication Leadership Management 98

Strategic Account Management Association

JUNE 1, 2021

Dr. Fred Kiel, co-founder of KRW International , a global leadership consulting firm and Kelly Garramone, CEO of KRW and Executive Director of the KRW Research Institute, prove that character “isn’t kumbaya.” “Who you are matters as much as what you do.”. Kiel is often referred to as a sage in the field of character science.

Supply Chain 591

Supply Chain Leadership Decision-making Innovation 591

Credo

MARCH 8, 2018

Download our case study featuring three thriving, innovative institutions.

Innovation 52

Innovation Leadership 52

Red Star Kim

MARCH 30, 2023

There are four core modules and two optional modules: Core Modules Components Facilitator Emotional Intelligence – The skills that matter most for effective leadership Use EQ to lead, engage and succeed as quickly and as powerfully as possible Addresses self-awareness, emotional regulation, adaptability and persuasive communication EQ-I 2.0

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Credo

FEBRUARY 14, 2020

Download our case study featuring three thriving, innovative institutions.

Innovation 52

Innovation Leadership 52

Customer Think

MARCH 9, 2023

In 2021, The B2B Institute, a think tank supported by LinkedIn, published a report featuring several papers authored by researchers with the Ehrenberg-Bass Institute for Marketing Science. One of the papers was written by Professor John Dawes, the A.

Publishing 119

Publishing B2B Marketing Digitalization 119

Customer Think

NOVEMBER 8, 2022

Source: Content Marketing Institute and MarketingProfs (This month's Research Round-Up reviews some of the major findings from the latest content marketing survey by the Content Marketing Institute and MarketingProfs. This research has b.

Marketing 130

Marketing B2B Digitalization 130

Customer Think

APRIL 3, 2024

IBM Smarter Workforce Institute and Globoforce’s Work Human Research Institute’s research1 found that organizations need influential leaders who can provide clarity and direction and focus on practices that drive employee […]

Organization 49

Organization Customer Experience 49

Customer Think

MARCH 26, 2024

Earlier this week, Marketing Charts shared the results of a study conducted by Qualtrics XM Institute that looked at whether or not customers shared feedback about their experiences – and with whom or how they shared that feedback.

Marketing 69

Marketing 69

Customer Think

FEBRUARY 21, 2024

“Composable CDP” has been consuming much attention at CDP Institute as we wrestle with how best to help buyers who are considering it as an option.The Institute published a Composable CDP Self-Assessment tool a few weeks ago, which gives a checklist of the functions required to replicate the profile-building capabilities of a standard CDP.This (..)

Publishing 52

Publishing 52

EcSell Institute

AUGUST 25, 2020

Photo by Hattie Kingsley Photography. Most of us never considered what we’d do if our entire leadership team had to lead remotely on an ongoing basis. It’s one thing to do it for a few weeks; it takes an entirely different plan if it’s going to last for months, a year, or even indefinitely.

Leadership 52

Leadership Management 52

EcSell Institute

AUGUST 3, 2020

Photo by Hattie Kingsley Photography. It looks like remote managing and coaching is here to stay. Just last week we heard from. companies and leaders who are pushing back their return-to-work procedures, while others are deciding not to return at all.

Sales Management 52

Sales Management Management Sales 52

Red Star Kim

SEPTEMBER 7, 2023

The authors (heads of research and development at the B2B Institute (a think tank at LinkedIn) argue that AI will expand the market for marketers and market researchers. Everyone needs to understand their customers at scale.

Marketing 130

Marketing Financial Services B2B Media 130

Envisio

FEBRUARY 22, 2024

Higher education institutions are dynamic spaces of learning and change. Staying on top of these university KPIs keep higher education institutions relevant, proactive, and innovative. In previous posts, we have done deep dives into the most common police department performance measures , library performance measures , and others.

Innovation 52

Innovation Publishing Management Onboarding 52

Red Star Kim

SEPTEMBER 6, 2022

She’s a former president of the Chartered Institute of Public Relations (CIPR). The Institute of Internal Communication’s (IoIC) definition: “ At the most basic level, you have to communicate well at the right time so employees know what is expected of them and what is happening in the organization. Aims of the book.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Red Star Kim

SEPTEMBER 29, 2023

Economic briefing Jon Geldert, Director General of the Institute of Directors provided his regular briefing. Learning is critical for both retaining people and preparing for the future A new (free to members) Skills Development Platform includes significant content, a learning management system, gamification (e.g.

Meetings 130

Meetings Government Management Finance 130

Customer Think

APRIL 6, 2023

In a 2021 paper published by The B2B Institute, Professor John Dawes, Associate Director at the Ehrenberg-Bass Institute for Marketing Science, described what has come to be called the 95:5 rule. The rule states that up to 95% of business buyers aren.

B2B 78

B2B Marketing Publishing Digitalization 78

Customer Think

FEBRUARY 20, 2024

Recent research by Qualtrics XM Institute reveals how big this challenge has become. How to gain and keep a customer’s trust has become an ever-present challenge in recent years, with customers becoming increasingly concerned about data, privacy and security issues. For […]

64

64

Red Star Kim

NOVEMBER 24, 2023

Preparing M&BD professionals for the future – learning, skills (kimtasso.com) Neuroscience for learning and development by Stella Collins (kimtasso.com) Thought leadership Veteran professional services PR guru Tim Prizeman joined Rhea Wessel from The Thought Leadership Institute.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Customer Think

SEPTEMBER 20, 2023

The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom.

Publishing 59

Publishing Digitalization Marketing 59

NG Data

MARCH 28, 2024

Financial institutions need to prioritize their marketing strategies to stay competitive in an increasingly digital world. This includes offering a great online experience, using hyper-local marketing, and using personalization and automation to ensure campaign relevance. DCO and social media SEO can also be effective tools.

Banking 52

Banking Marketing Prioritization Media 52

NG Data

MARCH 6, 2024

The financial sector is evolving rapidly, and traditional financial institutions need to adapt to emerging technologies. Leveraging AI and machine learning will help credit unions provide personalized recommendations. Borrowers must prioritize how they're paying off debt and maintain open communication with their student loan lender.

Finance 52

Finance Prioritization Communication 52

Customer Think

OCTOBER 27, 2021

Every year, Content Marketing Institute and Marketing Profs release their latest B2B marketing research. This year the report includes a chart of current B2B content marketing challenges. A few of them surprised me as I thought (or hoped) we had beaten.

B2B 143

B2B Marketing Digitalization 143

The Great Game of Business

JUNE 21, 2023

There has been a decline in public trust in institutions and businesses in recent years. This goes beyond the company-customer relationship and is impacting employees and the way they relate to the people they work for.

83

83

NG Data

FEBRUARY 15, 2024

Large Language Models (LLMs) enable us to exchange information with machines in our native language, leading to significant benefits for financial institutions. Generative AI technology has the potential to revolutionize the way we create, consume, and manage information.

Decision-making 52

Decision-making Banking Management 52

Customer Think

DECEMBER 5, 2021

According to the Content Marketing Institute, 87% of marketers use email marketing for content distribution. Putting the numbers in perspective, roughly nine out of every 10 marketers use email marketing to reach customers. As a digital marketer, you face stiff competition when it comes to email marketing and content distribution.

Marketing 136

Marketing Digitalization 136

Kainexus

JULY 7, 2023

Masaaki Imai, author of books including KAIZEN, passed away recently at age 92, as announced by the organization he founded, Kaizen Institute. Mr. Imai was deeply influential on Mark Graban and Greg Jacobson, MD, a co-founder and CEO of KaiNexus.

Organization 79

Organization 79

Customer Think

MARCH 27, 2024

The latest customer satisfaction report released in the UK by the Institute of Customer Service, revealed that every industry evaluated has fallen in customer satisfaction since January 2023, reflecting the wider global customer experience (CX) picture.

Retail 45

Retail Customer Experience Innovation 45

Kainexus

OCTOBER 17, 2023

Embracing process improvement isn't just a choice; it's imperative for businesses and institutions committed to continuous growth and success. It's the key to staying competitive, reducing waste, and ensuring progress toward excellence. It's all about enhancing operational performance by reducing waste and improving quality.

Innovation 76

Innovation 76

NG Data

FEBRUARY 1, 2024

The study provides insight into marketing spending across all institutions and offers a basis for assessing trends. The study analyzed marketing spending by banks with $2 billion to $10 billion of assets and found that banks reporting marketing expenses grew more than those that did not. appeared first on NGDATA.

Banking 52

Banking Marketing 52

Customer Think

JANUARY 28, 2022

The Institute of Customer Service UK Customer Satisfaction Index recorded, for the first time last July, that 50% of customer experiences were digital. The digital bandwagon is unstoppable. We’ve gone way past the tipping point. But investing in digita.

Customer Experience 119

Customer Experience Digitalization Innovation 119

Customer Think

APRIL 2, 2024

Banking institutions worldwide are recognizing the transformative power of automation to streamline processes, enhance customer experiences, and drive operational efficiency. The future of banking is being reshaped by the rapid integration of automation technologies.

Banking 40

Banking Innovation Customer Experience 40

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

Retail 80

Retail Customer Experience 80