Can a SaaS customer who has requested to cancel be saved?
SmartKarrot
MAY 27, 2020
According to a survey by Localytics on all industries, 71% of all users churn within the first three months itself. There can be numerous reasons for them to discontinue the service and that can depend on their tenure as well. In fact the most percentage of churn usually happens in the initial days of product usage.
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