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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable.

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Achieving the 90/10 Ratio: Improving Meeting Efficiency for Success

AchieveIt

Some of your organization’s best minds fill the boardroom for a scheduled strategy meeting. This meeting presents a valuable opportunity to harness their expertise and identify solutions to the most pressing issues facing your strategy. In a one-hour meeting, that’s just 6 minutes. No guidance for the frontline team.

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How to Manage a Sales Pipeline for a Startup

Nutshell

Read on to learn more about the importance of sales pipelines for your business and how to manage a sales pipeline for your startup. A well-managed pipeline gives you a smoother lead-to-close process that everyone on the team can follow. Here are some best practices for optimizing and managing your sales pipeline.

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Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck

Zendesk

Prioritize go-to-market-fit From the beginning, Schuck and his team knew the importance of go-to-market-fit, a common thread among our founder guests. When Schuck realized one of the company’s most valued account managers was not realizing her full potential, it was time to take action.

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Account Management Techniques: Strategies for Success

Arpedio

Account management serves as the backbone of successful businesses, playing a pivotal role in fostering lasting relationships with clients or customers. At its core, account management involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction.

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Effective Account Management Strategies

Arpedio

In the intricate dance of business success, one partner often overlooked is account management. In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced.

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How To Prioritize Sales Coaching

Sales Outcomes

A typical sales coaching approach might prioritize investing in the top performers (because they are the ones that will crush their quota) and the lowest performers (because they need the most help). There is a better approach to prioritizing sales coaching efforts. The Top 20. The Bottom Rung.