ClearPoint Strategy

DECEMBER 10, 2021

Once the vision was finalized, a citizen task force created a measurable, actionable strategic plan with objectives, projects, and performance measures. Strategic planning isn’t always easy, but the City found great ways to overcome the biggest pain points in the process to achieve success.

Organization 98

Organization Computers and Electronics Banking Government 98

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. If you’re a startup, you’re probably wondering when—and how—to formalize your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Revegy

JANUARY 21, 2021

Demonstrating measurable value is the #1 thing you can do to drive upsell and cross-sell opportunities to increase wallet share within an account. Understanding your customers, their industry, their personas, and their financial KPIs is imperative. The most dependable way to earn loyalty is through measurable success.

Supply Chain 52

Supply Chain Account Management Suppliers Acquisition 52

Revenue Storm

JANUARY 19, 2021

Now is the time to implement a science-based approach to planning and achieving your organization’s 2021 sales plan. You will first have to assess how the pandemic has impacted your key pipeline ratios. What has happened to your average deal size? What about for existing clients and renewals? If so, to what degree?

Account Management 78

Account Management Decision-making Global Accounts Sales 78

Desired Path

MARCH 9, 2023

Which is the most neglected thing in the industry of Customer Success? Random Acts of Customer Success. Trying to make customers successful by just copying “best practices” of CS without understanding whether these practices actually help or hinder your customer. How can customer success drive customer retention?

Customer Success 52

Customer Success Organization Digitalization Acquisition 52

Hubspot Sales

AUGUST 2, 2022

Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success. This doesn’t happen overnight. SaaS as a Predominant Model for Business.

Software 93

Software Software Acquisition Decision-making 93

Insightly

SEPTEMBER 27, 2023

On the other hand, failing to achieve liftoff with your CRM represents a significant risk to the company’s future success, which could far outweigh the de minimis cost of a success plan. So, is a CRM success plan actually worth the cost? Let’s see if it’s right for your business.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

On the other hand, failing to achieve liftoff with your CRM represents a significant risk to the company’s future success, which could far outweigh the de minimis cost of a success plan. So, is a CRM success plan actually worth the cost? Let’s see if it’s right for your business.

CRM 52

CRM Onboarding Brainstorming Software 52

Help Scout

SEPTEMBER 21, 2021

The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Learn from those examples, and apply the elements that fit for your team and situation.

Customer Success 103

Customer Success Decision-making Onboarding Customer Experience 103

Revegy

MARCH 25, 2020

Understanding your customers, their industry, their personas, their financial KPIs, and being able to share this information in a way that provokes your customer/prospect into thinking more strategically about their business opens the door for personalized, value-based conversations about your solution and service offerings.

Supply Chain 49

Supply Chain Account Management Suppliers Publishing 49

QYMATIX

OCTOBER 4, 2022

Customer attrition is usually a consequence of customer dissatisfaction, better competitor offering, or more successful sales strategies. bctt tweet=”The definition and measurement of a suitable customer churn rate is the first step in reducing it. Losing a customer is an expensive situation, yet avoidable to a certain extent.

Suppliers 52

Suppliers B2B Manufacturing Sales Analytics 52

Hubspot Sales

OCTOBER 10, 2023

In 2023, thousands of businesses are retaining clients with subscription models , which drive recurring revenue and can foster long-term customer relationships. As subscription-model popularity grows, it's vital for organizations to implement the right billing software to effectively manage recurring revenue. Price: Free. Price: Lite at $8.50

Software 106

Software Software Banking Value Proposition 106

AchieveIt

JULY 11, 2023

One successful change management process will lead to another and so on, far into the future. You will develop support from your teams and stakeholders, who will be the foundation for your success. Maybe your organization launches a new product or decides to expand. By definition, any plan is a call for change.

Management 40

Management Stakeholders Communication Organization 40

Nutshell

APRIL 23, 2020

Sales teams and marketing teams often work together, but what about your sales and customer support teams? If sustained revenue growth is your goal, you can’t afford to neglect the relationship between these two departments. Increased collaboration between your sales and support teams is the best way to prevent this from happening.

Sales 71

Sales Customer Success CRM Communication 71

Desired Path

AUGUST 5, 2020

Companies continually look for ways to improve how they drive customer success. More than ever, Customer Success is an imperative to ensure customer loyalty and retention remain high. I was recently asked to present at CS in Focus’ first virtual event to discuss how to navigate Customer Success during a global pandemic.

Customer Success 52

Customer Success Telecommunications Value Proposition Healthcare 52

Desired Path

AUGUST 5, 2020

Companies continually look for ways to improve how they drive customer success. More than ever, Customer Success is an imperative to ensure customer loyalty and retention remain high. I was recently asked to present at CS in Focus’ first virtual event to discuss how to navigate Customer Success during a global pandemic.

Customer Success 52

Customer Success Telecommunications Value Proposition Healthcare 52

Desired Path

AUGUST 5, 2020

Companies continually look for ways to improve how they drive customer success. More than ever, Customer Success is an imperative to ensure customer loyalty and retention remain high. I was recently asked to present at CS in Focus’ first virtual event to discuss how to navigate Customer Success during a global pandemic.

Customer Success 52

Customer Success Telecommunications Value Proposition Healthcare 52

Service Excellence Partners

MARCH 17, 2018

Chances are you’re drawing the wrong conclusions from your churn metrics. We’ll assume the white beads represent customers who renew and the red beads customers who cancel. Let’s say 50 agreements come up for renewal in April. Churn is getting worse and Customer Success isn’t doing its job! Here’s a simple example.

Manufacturing 52

Manufacturing Decision-making Investors Construction 52

SalesGlobe

MARCH 30, 2023

Before making incentive compensation changes (plan design changes, alignment and pay levels) make sure you have your organization structure figured out and your coverage model well-defined. Your pay plan is a communication tool, and it should align to your coverage model and strategy while supporting your top revenue priorities.

Acquisition 52

Acquisition Shareholders Communication Investors 52

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. By the end, you should have a clear roadmap for reaching your or your company’s sales goals. By Cody Slingerland and Ben Goldstein. Skip ahead: What Is SaaS Sales?

Sales 127

Sales Software Software CRM 127

SBI

MAY 21, 2019

Once you’ve slated your transformational projects – stick with them! Change doesn’t happen overnight, so measure your successes and celebrate wins along the way. NANCY: WHAT ARE YOUR TIPS FOR ENSURING THAT TECHNOLOGIES CONTRIBUTE TO SALES TRANSFORMATION IN A MEASURABLE AND IMPACTFUL WAY?

Artificial Intelligence 49

Artificial Intelligence Sales Organization Stakeholders 49

Chally

AUGUST 30, 2022

Each role may require different competencies, behaviors, and skill sets to truly drive success. Having the best team in place to support business needs and opportunities enables everyone to find greater success in their careers and as a team. Once you identify your hiring need, you’ll create a recruitment plan. Development.

Acquisition 59

Acquisition Onboarding Advertising Decision-making 59

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. Depending on COVID-19 accessibility, go to client locations domestically or globally as possible.

Customer Success 19

Customer Success Leadership Decision-making Onboarding 19

Xant

MAY 20, 2021

We have more control and don’t depend on human intervention as much. But with the right kinds of automation, a reliable and compliant system, and with intelligence about your buyers’ behaviors, you can go beyond guessing at scale and start guiding your selling. Works Out of the Box with Your Customized CRM Setup.

CRM 77

CRM Prioritization Digitalization Facilitation 77

Xant

MAY 20, 2021

We have more control and don’t depend on human intervention as much. But with the right kinds of automation, a reliable and compliant system, and with intelligence about your buyers’ behaviors, you can go beyond guessing at scale and start guiding your selling. Works Out of the Box with Your Customized CRM Setup.

CRM 52

CRM Prioritization Digitalization Facilitation 52

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Handling the advertising budget of a customer and ensuring success.

Customer Success 19

Customer Success Advertising eCommerce Stakeholders 19

SmartKarrot

DECEMBER 29, 2021

One of the primary things essential to make a hit customer success function is the need for a smooth renewal process. It is one of the most crucial aspects on which the entire B2B SaaS community depends. . But the problem starts when the B2B SaaS organizations need to forecast renewals. Churn rate .

Customer Success 10

Customer Success Artificial Intelligence B2B Acquisition 10

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Handling the advertising budget of a customer and ensuring success.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

SmartKarrot

SEPTEMBER 23, 2022

To raise your customer health score, you must view customer health as a logical, well-thought-out problem. It involves creating a detailed picture of your customers’ interactions with your company. This not only assists in long-term problem solving but also provides you with insight into how people feel about your company.

Customer Success 10

Customer Success Finance Prioritization Decision-making 10

SmartKarrot

SEPTEMBER 23, 2022

To raise your customer health score, you must view customer health as a logical, well-thought-out problem. It involves creating a detailed picture of your customers’ interactions with your company. This not only assists in long-term problem solving but also provides you with insight into how people feel about your company.

Customer Success 10

Customer Success Finance Prioritization Decision-making 10

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. However, identifying the proper steps to expand your team can be challenging. “When the customer comes first, the customer will last.”-

Customer Success 10

Customer Success Prioritization Software Software 10

SmartKarrot

FEBRUARY 3, 2022

Working in a customer success department is like putting your hands on fire. But early reviews suggest that customer success still must pass a litmus test to survive in the corporate world. What do the C-Suite executives perceive about customer success as a field in your organization? Like what you are reading?

Customer Success 10

Customer Success Prioritization Decision-making B2B 10

SmartKarrot

SEPTEMBER 21, 2020

Metrics give you precisely that information based on which you can formulate your business strategies. Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. And for strategies to take the form of actions, we need customer success metrics.

Customer Success 10

Customer Success Customer Experience Decision-making Acquisition 10

SmartKarrot

JULY 2, 2020

Initially, everyone went giddy with the phrase – and thought of it as a one-chant-cures-all mantra for customer success. It was the favourite SaaS buzzword about two years ago, touted by Customer Success (CS) evangelists to describe what customer success means to a SaaS company. How are you engaging with your product?

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

SmartKarrot

MAY 15, 2020

And to really get into an efficient customer success program, it is pertinent to know the key differences between the customer success manager vs project manager. It is up to the customer success manager to help the customer meet those goals on a daily basis.

Customer Success 10

Customer Success Management Facilitation Onboarding 10

SBI

OCTOBER 22, 2019

Transforming Sales: How to Maximize Revenue in your Biggest Accounts. Maximizing revenue in your biggest accounts and identifying cross-sell and up-sell opportunities will always be the area of focus for meaningful sales transformation. They are also critical coaching opportunities to ensure everyone is on the right path to success.

Account Planning 23

Account Planning Key Account Management Account Management Sales 23

SBI

JUNE 22, 2021

Q: What are your customers doing to adapt to - or leverage - the trend towards distributed sales teams and remote selling? Think about your own behavior. Q: What metrics should customers of Demo Automation solutions use to measure the impact or progress of their activities?

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37