Red Star Kim

NOVEMBER 18, 2022

This article was published in the latest edition of PM Forum Magazine. PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback. The event took place on September 29 th 2022. Several people had stayed in London overnight, having been to the PM Regional Committees meeting the day before.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Hubspot Sales

FEBRUARY 20, 2023

While these roles provide valuable services, they have key differences — namely, in the work they carry out and their level of expertise. A contractor provides a specific service within a set period of time. They typically possess specialized skills that an organization (or individual) doesn't have in-house. Finding solutions.

Construction 91

Construction Finance Negotiation Business Planning 91

Mike Kunkle

AUGUST 8, 2023

These architects of growth are tasked with navigating complex market dynamics, driving revenue streams, and fostering a culture of success. However, achieving the highest levels of growth remains a challenge for many. This is a definite growth killer. The result? When the entire revenue engine works in harmony, growth can be exponential.

Sales 188

Sales Prioritization Innovation Leadership 188

Hubspot Sales

MARCH 20, 2020

Sales coaching is all about looking forward and developing your people. High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. Coaching vs. Managing.

Sales 111

Sales Sales Training Sales Management Management 111

Arpedio

JANUARY 3, 2024

When it comes to improving your sales team’s performance, there are two primary approaches: sales coaching and sales training. In this section, we will explore the key differences between sales coaching and sales training. Key Takeaways Sales coaching and sales training are two distinct approaches to improving sales performance.

Sales Training 52

Sales Training Sales Organization Meetings 52

Hubspot Sales

NOVEMBER 8, 2023

Transitioning into a leadership role requires a whole new set of skills and strategies. Your skill as a manager is only as good as your foundation. Your process for diagnosing issues and coaching your people. Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves.

Sales Management 98

Sales Management Management Energy and Utilities Emotional Intelligence 98

Red Star Kim

OCTOBER 16, 2023

Delegates included both partners and business development professionals (some with a banking background) from law firms (employment, criminal, disputes, offshore), accountancy practices (audit, forensic, insolvency and restructuring and financial services. This post adds to the learning resources from the session. Set SMART goals.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

OCTOBER 19, 2020

While yes, the ability to secure and win new business is important for every company’s bottom line, successful salespeople need to be well-rounded professionals with business acumen and relationship-building skills. It’s important to note, however, that these skills don’t come out of nowhere. Collaborative. Results-oriented.

Construction 130

Construction Sales Sales Training Communication 130

Zendesk

MARCH 20, 2024

What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience. Restaurants don’t attain Michelin-star status by chance.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. And targeting approaches and tools are helpful in promoting coaching conversations with fee-earners. And targeting approaches and tools are helpful in promoting coaching conversations with fee-earners. The second question is “ Where will we play?”.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Brooks Group

OCTOBER 19, 2022

The training will either provide learning around a specific skill, or the training is focused on improving the learner’s ability to succeed in their entire role. The problem with generalized, task-focused training is that not everyone in your organization may need training on that specific skill. Customer Service Representative.

Sales Training 84

Sales Training Sales Account Management B2C 84

Mike Kunkle

JULY 4, 2022

Leaders have a key responsibility in sharing the change story and inspiring and gaining support from front-line managers and employees. Leaders have a key responsibility in sharing the change story and inspiring and gaining support from front-line managers and employees. Sponsorship and support is critical.

Sales Management 130

Sales Management Management Sales Sales Training 130

Red Star Kim

JUNE 15, 2023

We covered a lot of material in modules on: Understand (context, aims and strategy), Plan (processes, data and systems) and Implement (activities, skills and motivation). We covered a lot of material in modules on: Understand (context, aims and strategy), Plan (processes, data and systems) and Implement (activities, skills and motivation).

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Hubspot Sales

AUGUST 10, 2020

At a high level, there are core skills that are a must for a career in sales. While possessing these skills doesn’t guarantee success, they are critical for carrying out the daily duties of a sales professional. Communication Skills. To work in sales, excellent communication skills are a must. Core Competencies in Sales.

Sales 142

Sales Negotiation Communication Leadership 142

CMOE

JUNE 21, 2021

Supervising can be extremely rewarding but also challenging—there are varying personalities, communication styles, skill sets, and roadblocks to manage, all while trying to maintain high-quality output. They hold a vital role in managing and nurturing employees to thrive in their positions. What Skills Does a Supervisor Need?

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

PandaDoc

APRIL 3, 2023

Improve productivity Increasing your sales team’s confidence to take independent actions can result in greater productivity. Improve sales team productivity Simplify the sales doc process and free your teams time back in their day to sell more. There is no room for failure in today’s competitive sales landscape.

Sales Training 98

Sales Training Management e-Learning Construction 98

Upland

SEPTEMBER 1, 2023

This approach simplifies decision-making, addresses customer concerns, and enhances overall satisfaction by presenting relevant product options and information. This approach simplifies decision-making, addresses customer concerns, and enhances overall satisfaction by presenting relevant product options and information.

Decision-making 195

Decision-making Stakeholders Customer Experience CRM 195

Account Management Skills

FEBRUARY 22, 2024

But I think the agency business model and how account managers are set up in their roles needs an overhaul before the finger is pointed at their lack of skill/abilities. I read as many reports I can about the state of agency account management and it makes for grim reading. “I There’s often a mismatch in expectations.

Account Management 52

Account Management Management Client Development Account Growth 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Mike Kunkle

MAY 11, 2022

I’ve also been involved in larger business transformations which included the sales force, but encompassed reworking strategy, improving market and buyer acumen, adjusting product-market fit, adapting or fine-tuning business models, reworking sales models, developing new GTM plans, planning for disciplined execution of the changes, and more.

Co-Creation 130

Co-Creation Sales Sales Training Decision-making 130

CMOE

NOVEMBER 9, 2021

As a result, this may produce low morale and a negative work atmosphere (as well as a greater likelihood that other employees will choose to walk out the door). Productivity: The more seriously team members begin to consider other employment opportunities, the more likely they are to become disengaged and less productive at work.

Onboarding 98

Onboarding Construction Organization Software 98

Miller Heiman Group

DECEMBER 8, 2020

Recently, the Technology & Services Industry Association (TSIA) honored several technology companies that earned certification in Support Staff Excellence (SSE) for 2020 at its TSIA Interact Virtual Technology & Services event. How Alcatel Continued Delivering Exceptional Customer Service in 2020.

Customer Experience 64

Customer Experience Customer Success Organization Management 64

Brooks Group

MARCH 30, 2023

If your company is new, you might be unable to make it a successful company because of the need for sales skills. Lastly, remember that not all sales professionals have the same skill level, especially if they are new to this career. The quality of your product is one of the top factors that affect sales performance.

Sales Training 52

Sales Training Sales Decision-making Meetings 52

Red Star Kim

AUGUST 18, 2022

The Great Resignation arrived somewhat early in the marketing and business development (M&BD) teams of professional services firms (PSF) after Covid. There are often different techniques for B2B (business-to-business) and B2C (business-to-consumer) marketing – as well as for products and services. Aims and assumptions.

Marketing 130

Marketing Digitalization Investors B2C 130

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Hubspot Sales

APRIL 26, 2023

Sales requires some detective skills. That said, some companies actually won't be able to afford your product. Rather than abandoning the deal with no warning, let your prospect down gently by saying, "Given what you’ve told me about your budget, I don’t believe our product is the right fit for you."

Decision-making 113

Decision-making Value Proposition Negotiation Stakeholders 113

Brooks Group

MARCH 6, 2023

Sales training provides new and existing salespeople with the skills and knowledge they need to succeed in their roles. This can include everything from product knowledge to customer service techniques. This can include everything from product knowledge to customer service techniques. What Is Sales Training?

Sales Training 52

Sales Training Sales Leadership Profitability 52

Mike Kunkle

JUNE 12, 2022

While I personally believe this is a time when well-managed, profitable firms should double-down on investing in their employees to gain competitive advantage in difficult times (I wrote about this recently on LinkedIn, as well ), I know that may not be possible for everyone. Engage your employees. Strategy First.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Zendesk

JANUARY 24, 2022

Salespeople must be able to emphasize the value of a wide variety of products and services. When crafting a sales resume, it’s important to emphasize your value as an employee. Below are the various components of a sales resume—objective, skills, experience, and summary—that hiring managers will use to gauge your value.

Sales 98

Sales Acquisition Sales Management Leadership 98

Brooks Group

MARCH 28, 2024

If you only engage with lower-level employees, you may get bogged down discussing product features, technical requirements, etc. As buying processes grow more complex, it’s becoming increasingly important for sales professionals to gain access to senior executives and C-level decision makers. You get stuck in the weeds.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Zendesk

JULY 13, 2022

One thing about employee experience is very clear: Workers don’t want to go back to the days of long commutes and uncomfortable pants. Instead of drawing a line in the sand , now is the time to bring your employees to the collaboration table and start problem-solving. What is employee experience?

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Hubspot Sales

JUNE 21, 2022

Sales teams with high morale were found 21% more profitable and 17% more productive. 80% of customers say the experience a company provides is as important as its products and services. 75% of long-term job success depends on people skills, while only 25% on technical knowledge. Sales is a tough grind.

Emotional Intelligence 90

Emotional Intelligence Sales Sales Training Onboarding 90

Zendesk

OCTOBER 13, 2023

The most successful sports teams have reliable playbooks—which use tested strategies to improve a team’s chances for success—that coaches and athletes can reference for nearly every situation. Businesses can use them to onboard new customers, troubleshoot problems, and upsell products or services.

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

Red Star Kim

SEPTEMBER 26, 2023

Senior law and accountancy leaders attended a masterclass workshop in London last week. The session looked at how to ease personal transitions (individual change) whilst driving organisational change (primarily through cultural transformation). Nurture a change management movement – From “Let it go” to “Let it grow”.

Management 113

Management Co-Creation Communication Leadership 113

Brooks Group

APRIL 4, 2023

Let’s look more closely at the qualities of effective sales leadership : Emotional Intelligence Skills Finding and hiring people with emotional intelligence can sometimes be difficult. Hiring & Coaching Capabilities They must be a talent magnet capable of attracting the top candidates. Sales is a mentoring-based career.

Sales Leadership 52

Sales Leadership Leadership Emotional Intelligence Sales 52

MDI Training

FEBRUARY 27, 2023

Greater employee retention through generational diversity Over the last few decades, generational diversity in the workplace has increased significantly. Negative generational stereotypes create a feeling of being undervalued and unsupported among employees. How do generational biases impact employee engagement and employee retention?

Leadership 97

Leadership Digital Transformation Meetings Innovation 97

Miller Heiman Group

NOVEMBER 7, 2019

Sales organizations must reinforce using perspective with sellers by implementing the three key pillars of sales enablement: content, coaching and training. Sales organizations must reinforce using perspective with sellers by implementing the three key pillars of sales enablement: content, coaching and training.

Sales 76

Sales Onboarding Sales Management Organization 76