Freshworks

JANUARY 19, 2021

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Jewelry are high-value products that are traditionally sold through face-to-face service that allows customers to touch and feel before making a purchase.”

Retail 52

Retail B2C Innovation Software 52

Cosawi

JANUARY 31, 2020

Yet do we truly understand the customer’s buying journey – from the moment they realize a need for a product or service, i.e., the point of inspiration, to the point of purchase? What’s the difference when your product is showing up in front of potential customers at the point when their child says, “I want to try out for the team?”

Co-Creation 52

Co-Creation Marketing Sales Innovation 52

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Be the customer advocate and drive market requirements into product strategy.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SBI

NOVEMBER 8, 2017

That theme centered on the fact that buyers are researching your products, engaging with peers and analysts, and discussing options with their colleagues outside of interactions with the seller. Does that mean that sellers will vanish and that we’re moving to a completely self-service environment?

Stakeholders 55

Stakeholders Sales Organization Marketing 55

Hubspot Sales

NOVEMBER 1, 2019

Zendesk Sell helps mobile teams enhance productivity and pipeline visibility. Managers can also track agent accountability and productivity for optimal performance and training opportunities. Market Leader also offers robust product support and training courses to help agents get the most out of the platform. Image Source: G2.

CRM 110

CRM Communication Management Marketing 110

Red Star Kim

DECEMBER 2, 2022

Concierge – Available 24/7 to meet all of your needs. The products/services we promote. Here are some highlights: Fly – Pesky irritants that won’t go away and are always present. Brick wall – Impenetrable barriers. Caught in the cross-fire – Resolving competing interests or views. Coffee cup – Less professional, more social.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships. Engaging your portfolio of clients.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

Hubspot Sales

APRIL 8, 2020

And if potential customers wanted information to assist in their quest for new products and services, they had to request that a salesperson bring that information to where they were. Think of it as a concierge service that sits on top of your website. Salespeople were an information conduit.

Sales 111

Sales eCommerce Account Management Organization 111

Help Scout

SEPTEMBER 18, 2018

From the support team’s perspective, Support-Driven Growth means: Applying the improv principle of “Yes, and …” in points of engagement to drive further product adoption. Because we know this relationship encourages people to buy, to invest in the product, and to grow. More on that in a bit.). Yes, and …”. Note the yes comes first.

Customer Success 40

Customer Success Prioritization Organization Sales 40

Insightly

APRIL 15, 2022

Stagnant product development – When was the last time your CRM vendor released an innovative feature? Data import & de-dupe costs – Some CRMs provide in-depth data migration guides and concierge onboarding services. Requests for updates/dashboards/reports are always backed up. Ready to switch CRMs?

CRM 98

CRM Onboarding Decision-making Finance 98

Help Scout

DECEMBER 18, 2018

Starting in January, we wrote monthly blog posts previewing the product we were building and giving updates along the way. We wanted our customers to know we were working on a new product — one that had the potential to change their business in a positive way. The process, however, put undue stress on the product teams.

Decision-making 40

Decision-making Publishing Logistics Onboarding 40

Nutshell

OCTOBER 21, 2019

’ happened when I had my team shift from being lead generation people to being more like hotel concierges, who are just there to help people have a great experience. Today, our customers aren’t buying a product or solution. So, is every message about your product? ” That was the beginning of our story.

Marketing 90

Marketing Sales B2B Decision-making 90

Help Scout

FEBRUARY 11, 2019

The higher the level of customer engagement with your company and product, the higher the value your customer receives — and the better the relationship. Businesses bring the most value when they build an entire relationship, rather than just a product or service, around creating value. Prioritize consistency above all else.

Customer Experience 40

Customer Experience Prioritization Decision-making Internet 40

SmartKarrot

APRIL 22, 2021

Understand and articulate the merchant’s executive priorities and define initiatives where Trustly’s product offering can drive incremental business value. Collaborate and share customer feedback with internal Product, Engineering, Marketing, and other cross-functional colleagues to enhance ongoing product development efforts.

Customer Success 10

Customer Success Negotiation Account Planning Onboarding 10

Hubspot Sales

APRIL 23, 2018

Tailoring products to meet different needs is something Lyft is proud to do well. Our concierge product was developed for healthcare institutions who needed to dispatch Lyft for patients unable to do so for themselves.” She said, “Diversity means inclusion as well.

Transportation 91

Transportation Government Healthcare Value Proposition 91

SBI

OCTOBER 30, 2018

Brian Williams: Even within those two categories Nancy it’s very overwhelming at least even for me and you know folks like us, we spend our entire existence in this space but every day it seems there’s a new product launch, there’s a realignment in terms of the providers. The idea is what we call a concierge service.

Sales 55

Sales CRM Sales Technology e-Learning 55

ReviewTrackers

DECEMBER 21, 2018

Concierge Medicine. Music Production Services. Product Design. Video/Film Production. Assisted Living Facilities. Behavior Analysts. Blood & Plasma Donation Centers. Body Contouring. Cannabis Clinics. Cannabis Tours. Cannabis Collective. Chiropractors. Counseling & Mental Health. Psychoanalysts. Psychologists.

Food and Beverage 20

Food and Beverage Computers and Electronics Insurance Transportation 20

Hubspot Sales

APRIL 23, 2021

With products catered to small business owners, accounts, and bookkeepers, you can stay lightweight on features or get into the heavyweight financials with tax and reporting compliance. Stripe is an online payment processing suite with products to accept payments and send payouts globally. And it integrates with common platforms (i.e.

Small Business 92

Small Business Finance Banking eCommerce 92

Openview

SEPTEMBER 6, 2018

They also know things like the mission of the company (a big piece of culture), product/service, opportunity, and leadership are the foundations for allowing them to do that. Google studied what makes teams more productive and this was the single most important factor. Have them spend time with client success, product, finance, etc.

Onboarding 88

Onboarding Sales Leadership Brainstorming 88