Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. First, a consultant provides expertise that a client lacks or support that a client is unable to fulfil.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

OnStrategyHQ

APRIL 16, 2024

These reasons include: 60% of organizations don’t link strategy to budgeting 75% of organizations don’t link employee incentives to strategy 86% of business owners and managers spend less than one hour per month discussing strategy 95% of the typical workforce doesn’t understand their organization’s strategy.

Communication 98

Communication Organization Meetings Stakeholders 98

Red Star Kim

DECEMBER 12, 2023

In early December (and despite the train strike), we gathered at the offices of London | Simmons & Simmons (simmons-simmons.com) for a workshop on “Future Marketing and Business Development Manager”. Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Sales Gravy

FEBRUARY 25, 2024

This mantra has guided her through the highs and lows, enabling her to lead KaTom with resilience and foresight. It was a pivotal moment that tested my resolve, but it also brought to light the incredible strength and support of our team," she shared. This vision should inspire the team and guide decision-making at all levels.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Red Star Kim

SEPTEMBER 14, 2023

So here’s the spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum. That would give anyone great insight into leadership and management. He then created both the PM Forum and Managing Partners’​ Forum – two key membership groups in professional services. Richard Chaplin and I speak almost every week.

Management 130

Management Leadership Innovation Government 130

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. Manage expectations Clarity about what we hope to achieve will help to manage expectations.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Mike Kunkle

NOVEMBER 23, 2023

More advanced programs will include all aspects of The Building Blocks of Sales Enablement framework and its supporting systems (refer to the above image or click the image or above link for a full view of the blocks and supporting systems). A full-scale methodology implementation is a change management project.

Sales 258

Sales Finance Decision-making Profitability 258

Mike Kunkle

FEBRUARY 5, 2023

Total Quality Management (TQM), Business Process Management (BPM), Six Sigma, and Lead Sigma are powerful methods for this sort of work. Sellers sometimes work with professional procurement leaders and company executives who work together frequently and have processes and policies to guide their purchase pursuits.

B2B 198

B2B Sales Decision-making Negotiation 198

Help Scout

AUGUST 22, 2023

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more. Read the full article

Management 98

Management 98

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Envisio

JANUARY 24, 2024

These books, chosen by local government leaders and thought influencers, as well as master strategists and performance coaches, guide you through steps to turn your plans into impactful actions. Jordan Villwock, Management Services Director for the City of Ontario, California Recommendation: “Performance Conversations” by Christopher D.

Government 105

Government Leadership Innovation Decision-making 105

Kainexus

SEPTEMBER 8, 2023

Lean management encourages continuous improvement and adaptability, enabling organizations to respond quickly to shifts in the market and customer demands. This post provides a comprehensive and actionable guide on implementing Lean strategies and methodologies within your organization.

Management 84

Management Organization Marketing 84

Account Management Skills

APRIL 8, 2024

She is a culture strategist, workshop facilitator, coach, trainer, keynote speaker and author of “A Pocket Guide to Effective Workshops” and “Workshop Culture: a guide to building teams that thrive”. According to Gartner, 80% of your future profits are going to come from 20% of your existing clients.

Account Growth 52

Account Growth Account Management Facilitation Profitability 52

Brooks Group

FEBRUARY 27, 2024

Your sales professionals can differentiate themselves with advice and strategic support that is more sophisticated, helpful, and knowledgeable than your competition. Support Change Management You want to ensure customers are getting the most value from their purchase.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Zendesk

OCTOBER 6, 2023

Today’s technical support engineers have their hands full. From handling basic account management issues to tackling complex technical problems, your team is busy on the front lines ensuring customers reach successful resolutions.

Software 52

Software Software Account Management Management 52

Zendesk

MARCH 7, 2024

Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency. In this guide, we cover workforce management in detail so you can traverse the tightrope of your day-to-day operations. What is workforce optimization?

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

AchieveIt

MARCH 25, 2024

Let’s dive into how you can master remote change management as we share practical strategies for successful business transitions. Remote change management involves directing and controlling change processes without the luxury of traditional in-office interactions.

Management 52

Management Remote Working Construction Communication 52

Nutshell

APRIL 18, 2024

In this guide, we’ll explore what SCV is, its benefits, and how to implement it. An SCV aggregates data from multiple sources, such as marketing platforms, sales interactions, support tickets, and more. This ensures everyone knows who’s responsible for what, creating accountability and streamlining your data management.

Government 77

Government CRM Decision-making Customer Experience 77

Apptivo

JANUARY 23, 2023

– Dreaded words to hear as a customer when contacting support. The longer the wait, the more frustrated the customer gets and even if the support executive solves that particular problem, the trust with the customer is likely to have been eroded. It is only logical for the customer to consider a support executive as an expert.

Management 102

Management Decision-making Organization Innovation 102

Planview

SEPTEMBER 26, 2023

Elvia Martínez manages two teams across three continents. Elvia uses her unique background from an immigrant family to lead her teams with inclusivity, collaboration, and support. Explain your role as a Global Manager of Business Intelligence and Analytics and a few of your responsibilities. I will meet them where they are.

Management 105

Management Meetings Innovation Communication 105

Peter Simoons

MARCH 24, 2024

Then, when they come back into the office, you as the Alliance Manager are assigned the task to make it work. You do get some sort of executive support from the powers that be, but not exactly the type of support you want especially if we refer to executive sponsors. Well, not exactly, as that won’t help either.

Value Proposition 52

Value Proposition Management Meetings 52

Planview

OCTOBER 28, 2021

PMOs are in a state of transition: ever shifting to support different teams, ways of working, strategic objectives, transformation programs, priorities, and more. Managing this level of complexity and constant change requires a modern approach to PPM – one that positions the PMO to become a more strategic creator of business value. “

Government 105

Government Facilitation Stakeholders Decision-making 105

Zendesk

APRIL 29, 2022

AfterShip Returns Center (Support) is a must-have returns management portal that ensures a happy post-purchase experience. Relieve yourself of the hassle to manage all the return requests, and choose the option to update the returns’ status in one place. Timers (Support) helps you manage SLAs, OLAs, deadlines, and reminders.

Artificial Intelligence 98

Artificial Intelligence CRM Facilitation Software 98

Account Management Skills

DECEMBER 6, 2023

I’m chatting to Karl Sakas , an agency growth consultant in the US and author of several books, the latest of which is called Work Less and Earn More a Practical Guide for Agency Owners, to help them escape the daily grind of agency ownership.

Account Management 64

Account Management Management 64

Zendesk

FEBRUARY 12, 2024

These digital platforms bring together a diverse range of perspectives from industry experts, CEOs, consultants, and front-line service providers, who discuss emerging trends, challenges, and effective solutions in customer service and support.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Arpedio

OCTOBER 11, 2021

Key Account Manager or Strategic Ecosystem Leader? Key Account Manager or Strategic Ecosystem Leader? ? On September 15th, more than eighty Key Account Managers (KAM) assembled in Copenhagen and online for a hybrid event. Learnings can, in turn, inform an evolving program and support agile shifts in strategy when needed.

Key Account Management 98

Key Account Management Account Management Co-Creation Management 98

Flevy

MARCH 21, 2024

Intellectual Property (IP) Strategy is a critical aspect of modern business management, pivotal for protecting and monetizing innovations. Challenges to Effective IP Strategy & Management Executives and senior managers face several challenges in developing and implementing an effective IP Strategy.

Management 52

Management Digital Transformation Innovation Negotiation 52

Nutshell

JANUARY 31, 2023

That’s why over the course of 2023, we’re investing an additional $1 million into our product, the support you get from our team, and, ultimately, you — our customers. We’re an SMB built by SMBs, and we want to do everything we can to support you as you grow your business. View our Nutshell Analytics guide to learn more.

CRM 127

CRM Digitalization Advertising Marketing 127

Apptivo

MAY 8, 2021

Therefore, this Apptivo Customer Relationship Management blog tells you all that you should know about a Customer Success Team. It guides you in building one that is focused entirely on delivering the best experience to your customers. Guide on how to start and work with customer success teams? What is Customer Success?

Customer Success 95

Customer Success Onboarding Customer Experience Management 95

Envisio

FEBRUARY 22, 2024

We are fortunate enough to work with some of the highest performing higher education institutions in North America to support them in executing plans, measuring performance, and communicating results. Staying on top of these university KPIs keep higher education institutions relevant, proactive, and innovative.

Innovation 52

Innovation Publishing Management Onboarding 52

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

Nutshell

MARCH 25, 2024

We’ve created this customer onboarding guide to kickstart your onboarding strategy and create a process that reduces churn and delights customers. FREE GUIDE Why is customer onboarding essential? Get 70+ expert strategies for sales management success in our Sales Manager’s Survival Guide. Attend a live guided tour!

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

Sales Gravy

OCTOBER 25, 2023

They discuss the importance of doing the right thing, the four key traits for successful leadership (humility, curiosity, integrity, and courage), the significance of continuous learning and sharing knowledge with the team, and why organizations should invest in training and support for their leaders. 4 Traits Of Successful Sales Leaders 1.

e-Learning 93

e-Learning Leadership Sales Innovation 93

MDI Training

MAY 27, 2022

How do we still manage to maintain the bond with the company & the players or allow it to develop? An involved in the competition wrote: Reintegrate learning into the hybrid workday: Shaping the learning organization: moving away from pandemic crisis management and into forward-looking planning and action. What serves you next?

Construction 97

Construction Leadership Onboarding Organization 97

OnStrategyHQ

DECEMBER 20, 2023

The Strategic Planning Process in 4 Steps To help you throughout our strategic planning framework, we have created a how-to guide on the basics of a strategic plan, which we will take you through step-by-step. Free Strategic Planning Guide What is Strategic Planning? It should be a small group of approximately 12-15 people.

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98

Nutshell

MARCH 15, 2024

Get 70+ expert strategies for sales management success in our Sales Manager’s Survival Guide. Some examples include a helpful eBook or guide that provides the prospect and their business with some value. Offering your prospect more valuable downloads like worksheets and guides is a great way to drum up more interest.

CRM 71

CRM Software Software Communication 71

Brooks Group

MARCH 6, 2024

Effective performance management requires establishing KPIs, metrics, and performance tracking systems to monitor individual and team performance, identify areas for improvement, and drive accountability. Capable of Improvement Choose KPIs that can be improved through training, sales enablement, sales support, or technology.

Organization 84

Organization Account Management Sales Sales Training 84