The Center for Sales Strategy

OCTOBER 12, 2023

The Center for Sales Strategy (CSS), a leading provider of sales training and coaching solutions, celebrates 40 years of excellence – helping B2B sales teams drive revenue and performance.

Innovation 77

Innovation Sales Sales Training B2B 77

The Center for Sales Strategy

AUGUST 18, 2022

Bruce Wayne trained for 12 years to cross the globe and learn martial arts and forensics. Doctor Stephen Strange trained for 4 years, but he had the forces of Kamar-Taj in his favor! The Center for Sales Strategy firmly believes that you have a few innate sales traits (best discovered through our Sales Talent Assessment).

Sales 124

Sales 124

Customer Think

AUGUST 12, 2023

In the fast-paced world of contact centers, making informed decisions is crucial for success. Enhancing your data-driven decision-making skills is a must for contact center leaders. The post Enhancing Data-Driven Decision Making for Contact Center Leaders appeared first on Call Center Leadership Training.

Decision-making 52

Decision-making Leadership 52

Sandler Training

FEBRUARY 8, 2022

Identify five people, five centers… The post Four Powerful Steps for Generating Referrals appeared first on Sandler Training. It should be at or near the heart of your prospecting plan. Practice it! Share it with your organization! Step 1: Pick Your Referrers.

Organization 129

Organization Sales 129

Sandler Training

MARCH 19, 2021

“Leading from the Front in Challenging Times” is the latest survey from the Sandler Research Center (SRC). The post Sandler Research Center Survey: “Leading from the Front in Challenging Times” appeared first on Sandler Training. It compiles and analyses data from a global collection of hundreds of sales leaders and managers.

Management 117

Management Sales Leadership 117

Holden Advisors

OCTOBER 14, 2021

I encourage you to carve out time to get centered and think about some of the upcoming negotiations you have. They're trying to get the most value out of you for the lowest price, and sometimes we've trained our buyers to be poker players. When it comes to negotiation, very few sellers spend enough time planning.

Negotiation 195

Negotiation Organization 195

The Center for Sales Strategy

FEBRUARY 1, 2023

In each episode, Matt will be joined by a rolling roster of outstanding experts from our team here at The Center for Sales Strategy. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape.

Media 109

Media Sales Sales Management Management 109

Sandler Training

SEPTEMBER 1, 2021

The post Sandler Research Center Report: What Buyers Want Now appeared first on Sandler Training. Within the professional buyer/seller environment, preferences and practices have altered dramatically since the spring of 2020.

Sales 118

Sales 118

Sandler Training

JULY 2, 2021

Recently, the Sandler Research Center set out to discover current operation challenges and changes faced by sales leaders in a more digitally oriented selling environment. The post Up-Skilling: A Major Challenge Facing Sales Leaders in the Second Half of 2021 appeared first on Sandler Training.

Digitalization 123

Digitalization Sales Sales Leadership Leadership 123

Brooks Group

MARCH 25, 2024

As a result, they’re consistent, they follow best practices, they replicate the habits of their A-players, and they reinforce the process with sales team training. The IMPACT sales training program begins with a sales assessment of each participant to understand their behavioral patterns, communication styles, and decision-making processes.

Negotiation 80

Negotiation Sales Training Decision-making Sales 80

Sandler Training

AUGUST 19, 2020

The results of the Sandler Research Center survey The Essential Components for Sustaining Overachieving Sales Performance are out. The post Three Critical Takeaways for Overachieving Sales Performance: Sandler Research Center Findings appeared first on Sandler Training.

Sales 107

Sales 107

Kainexus

JUNE 8, 2023

Companies dedicated to the practice of continuous improvement invest a lot of time and resources into training their employees and creating a culture centered around positive change. One way to make this easier and to smooth the path to improvement is to hire people who already have the right mindset.

Organization 81

Organization 81

The Center for Sales Strategy

AUGUST 8, 2023

FOR IMMEDIATE RELEASE The Center for Sales Strategy Launches Sales Accelerator Ai, a Custom AI Chat for Sales Professionals (August 8, 2023) — The Center for Sales Strategy (CSS), a leading provider of sales training and coaching solutions, proudly announces the launch of Sales Accelerator Ai , a groundbreaking custom AI chat designed to empower salespeople (..)

Sales 62

Sales Sales Training 62

Zendesk

NOVEMBER 9, 2023

Generative AI for bots: Make conversations more human-like and natural Generative replies for more effective self-service Building, managing, and training bots has long been a time-consuming task for customer service admins. This eliminates the training and maintenance associated with setting up and managing conversation bots.

Customer Experience 52

Customer Experience Retail Innovation Meetings 52

Sandler Training

APRIL 30, 2021

The results of the Sandler Research Center’s most recent survey offer important insights for sales leaders eager to create and sustain momentum in their sales team. The post Highlights From the New Sandler Research Center Survey, “Leading From the Front in Challenging Times” appeared first on Sandler Training.

Sales 110

Sales Leadership Management 110

Zendesk

NOVEMBER 29, 2021

Connect your Zendesk account and in seconds you’ll be visualizing metrics like value won, value lost, deals by stage, and average deal size like a pro–no training or tutorials required. Sutherland CXM Agent Success (Support) helps contact center agents engage with your customers more effectively.

CXM 105

CXM Small Business B2B Management 105

Sandler Training

OCTOBER 15, 2020

Arguably more important in… The post Sandler Research Center Report: Pipeline Health appeared first on Sandler Training. It’s worth noticing, though, that what closed today, this week, and this quarter all are lagging indicators.

Communication 122

Communication Sales 122

Sandler Training

APRIL 30, 2021

There's been a lively debate among sales leaders in recent years and it centers on a big question: Has the digital selling environment we are all now operating in brought about a fundamental change in what it means to be a professional salesperson?

Digitalization 106

Digitalization Sales Leadership Management 106

Hubspot Sales

MAY 26, 2023

In this post, we’ll go over: What an outbound call is Outbound vs. inbound calls How to make effective calls Outbound vs. Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. First impressions matter.

Emotional Intelligence 95

Emotional Intelligence Software Software Communication 95

Sandler Training

FEBRUARY 12, 2021

The post Sandler Research Center: Leading from the Front in Challenging Times appeared first on Sandler Training. Sandler’s research reveals that 71.4% of participating sales managers and sales leadership report that their sales process has changed as a result of transitioning to remote commercial trading. Unfortunately, 63.2%

Virtual Selling 112

Virtual Selling Sales Leadership Leadership Sales Management 112

The Center for Sales Strategy

DECEMBER 8, 2020

The IMPACT sales leadership system is both a training curriculum and an ongoing guidebook for sales leaders of all organizations and levels of experience. This system ensures sales leaders make the right People decisions, follow the best Processes , and engage in effective Planning to deliver top Performance.

Sales Leadership 115

Sales Leadership Leadership Sales Decision-making 115

Sandler Training

JULY 14, 2021

The Sandler Research Center surveyed sales leaders and sales managers in Q4 2020 to gauge the impact of the global pandemic on sales processes and operations across a variety of industries. The post Sandler Research Center Survey Highlights Challenges for Sales Leaders in 2021 appeared first on Sandler Training.

Sales 72

Sales Sales Management Management Leadership 72

Sandler Training

NOVEMBER 19, 2021

The Sandler Research Center Report Offers Key Insights appeared first on Sandler Training. The global pandemic forced the buyer/seller relationship online, dramatically accelerating a trend toward digitization of the buying process that was already in place. The post What Do Larger Buyers Want?

Digitalization 84

Digitalization Communication Sales 84

Sandler Training

SEPTEMBER 10, 2020

Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. The post Critical Elements of Proactive Client Retention appeared first on Sandler Training.

Customer Success 104

Customer Success Client Relationships 104

The Center for Sales Strategy

DECEMBER 14, 2020

No one imagined that we would exclusively have online events, online trainings, online meetings, online calls, and so on. Here are some lessons learned in 2020, straight from the mouths of experts at The Center of Sales Strategy (CSS), LeadG2, and Up Your Culture. We’ve accepted that there’s a new reality for the way we do business.

Meetings 121

Meetings Sales Marketing 121

The Center for Sales Strategy

MARCH 3, 2021

In this episode, John Henley, Managing Partner at The Center for Sales Strategy, and Greg Giersch, Vice President of Client Experience at The Center for Sales Strategy, join Matt Sunshine to discuss the data from the Media Sales Report surrounding the analysis of the sales training and development data.

Sales Training 78

Sales Training Media Sales Publishing 78

Sales Gravy

OCTOBER 9, 2023

Taking a moment to focus on our breath and engage in deep breathing exercises can help us manage stress and promote a calm and centered state of mind. For more tips around mindset, productivity, and advancing your sales career, go to Sales Gravy University, the world's most powerful sales training engine.

Prioritization 87

Prioritization Sales Training Meetings Sales 87

Mike Kunkle

AUGUST 8, 2023

Study and invest in training for change leadership and management, and ensure key leaders on your team become experts. When sales leaders fail to invest in training, coaching, and mentorship, their teams can stagnate, and growth becomes an uphill battle. Then, align the training you offer with the competencies it supports.

Sales 188

Sales Prioritization Innovation Leadership 188

Zendesk

DECEMBER 16, 2020

Your contact center needs enough agents at the right times to serve your customers without long waits. If your call center is understaffed, your team may not be able to answer calls quickly—that’s frustrating to your customers. What is call center workforce management (WFM)? How workforce management benefits call centers.

Management 98

Management Software Software Customer Experience 98

Sandler Training

JULY 27, 2021

Over a period of 72 hours, the Sandler Research Center queried a subset of past survey participants from the United States. The post The Path to Recovery in the United States – A Snapshot appeared first on Sandler Training.

Leadership 82

Leadership Management 82

Envisio

SEPTEMBER 20, 2023

Location: Austin Convention Center, Meeting Room 16 In May this year, three government technology industry leaders—Balancing Act by Polco, Envisio, and Questica, a division of GTY Technology , recognized a unique opportunity to combine expertise and craft a blueprint for a modernized budgeting process. to 09:30a.m. Isn’t that what they say?)

Government 52

Government e-Learning Leadership Innovation 52

Zendesk

APRIL 6, 2021

You might envision a call center as a warehouse jammed with tiny desks where tired agents switch endlessly from one call to the next. While you wouldn’t be wrong in some cases—the stereotypical call center still exists for several legacy organizations—that reality is thankfully more of a rarity today. What is a call center?

Software 52

Software Software Communication Customer Experience 52

Sandler Training

APRIL 9, 2021

The Sandler Research Center surveyed sales leaders and sales managers in Q4 2020 to gauge the impact of the global pandemic on sales processes and operations across a variety of industries. The post Sandler Research Center Asks: Which Industries Have Done the Most to Adapt to a Remote Selling Environment?

Sales Management 64

Sales Management Management Sales Leadership 64

Sandler Training

FEBRUARY 19, 2021

The post Sandler Research Center Asks the Question: Is This “New Normal” the Permanent “New Normal”? appeared first on Sandler Training. Will we eventually be able to return to the pre-pandemic ways of conducting business? That’s a question that’s been on the minds of many professionals.

Leadership 83

Leadership Management Sales 83

Zendesk

NOVEMBER 14, 2023

Advanced bots: Enhanced bots for messaging and email come pre-trained on an extensive database of intents and industry-specific topics, so they can deliver personalized, accurate responses to employees. With our latest capabilities, Zendesk users can now make their help center a one-stop shop for all their employees’ self-service needs.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Nutshell

FEBRUARY 22, 2023

How does call center monitoring software work? Why is call center monitoring software important? It also serves as a valuable tool for quality assurance and employee training and onboarding. That’s why it’s crucial to be able to record calls for quality assurance and to enhance coaching and training.

Software 62

Software Software CRM Facilitation 62

Zendesk

MAY 30, 2023

It can also boost efficiency by offering point-and-click responses and links to relevant help center content where necessary. Besides the loss of knowledge, there’s additional time spent having to interview, hire, and train new agents. This means less time spent hunting around for information and faster answers for customers.

Onboarding 98

Onboarding Prioritization Customer Experience Meetings 98