Hubspot Sales

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Media 122

Media e-Learning Onboarding Marketing 122

Flevy

MARCH 26, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants. Stage : Breaking down the customer journey into distinct stages (e.g., Stage : Breaking down the customer journey into distinct stages (e.g.,

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Account Manager Tips

AUGUST 9, 2022

It's not easy to convince your client to buy your services. Ask your client where are you on a scale of 0 to 10 - zero = no interest, 10 = ready to buy). Shared success stories and case studies that show we can deliver promised results. If he says he’s a 10, there is no need to finish your presentation. Learn more.

Negotiation 130

Negotiation Value Proposition Brainstorming Suppliers 130

PandaDoc

APRIL 3, 2023

Improve employee and customer satisfaction Training gives salespeople useful sales skills and the guidelines and information that can improve their interactions with customers, as a result leading to greater customer satisfaction. Sales reps need real-world success stories to get inspired.

Sales Training 98

Sales Training Management e-Learning Construction 98

Brooks Group

APRIL 9, 2024

Lack of clear authority, conflicting priorities, and the logistics of keeping 7, 10, or 12 people in the loop make the B2B buying process an increasingly tough sale. Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Groove HQ

SEPTEMBER 23, 2019

An inspiring list of amazing customer service examples. Here’s the problem: it seems we only ever hear the negative stories about customer service. If you work in customer service, you know that for every customer service nightmare you see in the news, there are hundreds (maybe thousands?)

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Upland

NOVEMBER 27, 2023

Why do you need to know your customer? You need to know your customer because customers buy outcomes. They aren’t in the market for products or services. Four essential insights to better know your customer Picture seeing what looks like a great opportunity. What pressures are forcing the customer to act?

Suppliers 195

Suppliers Account Planning Decision-making Leadership 195

Flevy

MARCH 19, 2024

It reflects an organization’s ability to manage, prioritize, and convert ideas into viable products or services, ensuring a consistent flow of innovation. Here are the top 10 KPIs essential for assessing Innovation Pipeline Strength. These KPIs are selected from the Flevy KPI Library , a robust database of over 15,000+ KPIs.

Innovation 52

Innovation Management Digital Transformation Prioritization 52

Flevy

FEBRUARY 26, 2024

This strategic pivot is essential for enhancing competitiveness, improving customer experience, and fostering innovation. This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. All you want is to attract more people who might be interested in your product or service. High-ticket vs. low-ticket customers. And you aren’t alone.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

OnStrategyHQ

APRIL 24, 2023

So number of new customers, that’s fine. But a little bit advanced or a little bit more expressive, would be number of new customers this year, or number of new customers for a certain product or a certain service. So we want to achieve 1000 new customers by the end of the year. So what is it is it?

Profitability 105

Profitability Publishing CRM Insurance 105

Groove HQ

JANUARY 30, 2019

The best advice on customer service we’ve learned in half a decade of blogging Throughout five years of blogging at Groove, we’ve written about customer service tips a lot ourselves, as well as chatted with other influencers in the industry.

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Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. To wow your customers and drive loyalty, you need to represent both stability and those moments of amazement.

Customer Experience 120

Customer Experience Banking e-Learning Management 120

Flevy

FEBRUARY 19, 2024

Whether it’s scaling operations, increasing market share, or enhancing service delivery, growth metrics offer the data-driven foundation for informed strategic planning. Top 10 Business Growth KPIs In the pursuit of growth, organizations must zero in on the metrics that matter most.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

Flevy

FEBRUARY 20, 2024

Top 10 Competitive Benchmarking KPIs For organizations looking to refine their competitive edge, we have compiled the top 10 most important KPIs used in Competitive Benchmarking. Relevance : Ensures that the organization remains competitive in terms of customer service and support, which is vital for retention and brand reputation.

Management 52

Management Digital Transformation Profitability Decision-making 52

Planview

NOVEMBER 29, 2023

Visibility is not merely an operational insight; it’s the crucial factor in identifying the work that truly drives value and directly shapes customer experiences. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Red Star Kim

SEPTEMBER 8, 2023

Second, I observed that often in professional services marketing and business development we have minimal involvement in research, innovation, product development and pricing. Perhaps one of the reasons that pricing is often outside of M&BD in professional services marketing.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Hubspot Sales

JANUARY 5, 2023

As a result, their buying preference has shifted to a self-service approach. But, as Buscemi points out, "I don't think trust has fundamentally changed, because you've always needed trust with your prospect or your customer in order to build a relationship that is founded in mutual respect. Share customer stories with your prospects.

Stakeholders 108

Stakeholders Software Software Decision-making 108

Zendesk

JUNE 30, 2022

After all, acquiring new customers is expensive. Additionally, investing just 5 percent in customer retention has been shown to boost profits by a minimum of 25 percent. It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? What is after-sales service?

Sales 98

Sales Decision-making B2C Profitability 98

Hubspot Sales

JANUARY 15, 2020

Here’s an example: Looking at your site’s cart abandonment rate is probably pretty discouraging — after all, most retailers lose 70% of their customers right before the purchase. In the past four years, I’ve helped dozens of online retailers capture these “lost” customers with targeted emails, personalized content, and more.

Sales 121

Sales Retail Profitability Banking 121

Hubspot Sales

APRIL 7, 2023

How to sell digital products 10 best digital products to sell There are a number of reasons why selling digital products is advantageous for businesses. A physical product that doesn’t meet a customer’s needs could result in returns, recalls, or redistribution costs. How can your business sell digital products?

Digitalization 109

Digitalization Computers and Electronics Media Brainstorming 109

Zendesk

APRIL 12, 2023

More than half of customers associate generative AI use with more premium brands, according to Zendesk research. There’s no doubt that the impacts of this technology—particularly on customer experience (CX)—will be widely felt. At Zendesk, we believe that AI will drive each and every customer touchpoint in the next five years.

Internet 98

Internet Government Customer Experience Communication 98

Envisio

APRIL 5, 2024

Pulling from 20 years of brand-building experience and dedicated research on what influences resident trust, this session will leave you with new ideas and renewed energy for telling an authentic, trusted story. Leave the session empowered to create a roadmap that enhances your community by being strategically focused. Don’t miss them!

Government 96

Government Innovation e-Learning Brainstorming 96

Apptivo

SEPTEMBER 15, 2022

Going with the adage, “Customer is always right”, when the prospect points out any shortcomings in the product or service specifically, it is important to acknowledge the same at the same time not to get defensive. Avoid justifications, instead focus on the strengths of the product or service as it stands today.

Value Proposition 52

Value Proposition Sales Decision-making CRM 52

Zendesk

JULY 30, 2021

The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Hubspot Sales

AUGUST 25, 2022

But those deals don’t tell the whole story. Follow up with customers. In fact, you’ve closed several successful deals and have a list of happy customers to show for it. When you’re feeling discouraged, why not reach out to some of those customers? Review case studies and success stories. Practice consistency.

Sales 115

Sales Meetings CRM Publishing 115

Account Manager Tips

MARCH 23, 2021

Your biggest customers are not your best customers. So if your biggest customers are not your best, then who are? So how DO you find out who your most valuable customers are? Why large accounts are not key accounts Key accounts are your most valuable customers, and organisations frequently rely on volume to identify them.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Showpad

JULY 21, 2020

Today, our focus is how to bring sales enablement to life and how to actually live sales enablement so that people use enablement services effectively on a daily basis. Adoption is measured by the percentage of people who are using the provided enablement services as a vital element of their workflows on a daily basis. Probably not.

Management 139

Management Leadership CRM Sales 139

AchieveIt

JANUARY 2, 2024

It’s good practice to aim for a 90:10 ratio when it comes to team meetings. This is where you spend 10% of the meeting running through updates and 90% of the time identifying and troubleshooting issues as well as celebrating successes. Unfortunately, this ratio is often reversed.

Organization 52

Organization Government Onboarding Transportation 52

Help Scout

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. But what does this actually mean?

Customer Success 109

Customer Success Communication Organization Marketing 109

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. Omnichannel experiences are investments in customer-centricity.

CRM 98

CRM Media Advertising Customer Experience 98

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. If you aren’t familiar with internal customer service, here are a few things you should know.

B2C 98

B2C Insurance Communication Leadership 98

Red Star Kim

SEPTEMBER 29, 2023

Differentiation is a critical aspect of professional services marketing and is no different in personal brands. A key consideration is the value a brand delivers to its customers or clients. It was interesting to compare these lists with responses to “How do you think M&BD is perceived at your firm?”.

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Flevy

MARCH 18, 2024

This essential function encompasses the activities organizations undertake to innovate and improve their products or services. It is through effective R&D activities that organizations can develop groundbreaking products, improve existing offerings, and discover new ways to meet customer demands.

Management 52

Management Digital Transformation Innovation Decision-making 52

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Customisation and personalisation to be at the heart of the customer experience. Finding out what your customers want and need.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Flevy

FEBRUARY 25, 2024

Effective strategic planning is predicated on a deep understanding of industry trends, customer needs, and competitive forces. Top 10 Strategic Planning KPIs Selecting the most useful and relevant Strategic Planning KPIs is essential for guiding organizations towards achieving their long-term objectives.

Supply Chain 52

Supply Chain Management Digital Transformation Decision-making 52

Zendesk

APRIL 2, 2021

The Millennial population is expected to grow even larger over the next 10 years, as young immigrants continue to swell its ranks. That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. The pandemic has already influenced the customer service expectations of both groups.

Artificial Intelligence 98

Artificial Intelligence Digitalization Customer Experience Decision-making 98