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THE 10-K FILING: THE MOST IMPORTANT DOCUMENT THAT SAMS NEVER READ

Strategic Account Management Association

This document can run anywhere from a hundred to four hundred pages, and it requires input and sign-off of the CEO, the CFO, and both the legal and management team. 12 of the 10-K report linked above. If a security company picked up on these vital details, they could approach Ford Motor with a viable solution. Look on page.

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5 Strategies That'll Make Deal Reviews 5X More Successful

Hubspot Sales

Who’s the sign-off authority, and what’s their relationship to every stakeholder? They ends up resenting the weekly or bimonthly deal review — not only are they losing valuable time in front of prospects, but their manager is going to ask them a bunch of questions they don't know the answers to. Do you want some tips?”.

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36 Apps Every Sales Rep Needs on Their Phone in 2018

Hubspot Sales

Your to-do list looks a lot less scary when broken up into 30-minute chunks. Team, $5/month/user; Business, $12/month/user. But let's back up. Maybe your buyer i s almost ready to sign -- they just need that one final nudge. 12) Doc Scan. With the mobile app, there's no excuse. 3) Twitter. iOS | Android.

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The Customer Success experiment: How focusing on long-term value solved our retention problem

Nutshell

Even worse, we were losing over half of new customers at 12 months. I came up with a way to define my goal for this experiment. The Customer Success pipeline I created was divided into seven stages… Outreach: A customer signs up and begins receiving a Nutshell email sequence. Inside the CS pipeline.

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How to Recognize, Reduce, and Repair Customer Service Burnout

Help Scout

“I was working longer and longer hours just to keep up.” “The As their productivity suffered, they often saw no alternative other than to work longer hours, but they still failed to keep up. Customer service burnout: Symptoms and signs to look for. Working long hours but not keeping up. I felt trapped and helpless.” “I

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Over hiring is the startup kiss of death. Here’s how to avoid it.

Openview

Before I was engaged with a former client, they had made a hire that ended up costing them big. A mega sign-on bonus. A bonus structure that paid him up front. Going up/down market. Have a transparent conversation about the future up front. First, here’s why over hiring is so deadly. What is our 3-5 year plan?

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The Startup Founder's Guide to Cap Tables

Hubspot Sales

For any up-and-coming founder, it's crucial to have a detailed understanding of who owns what at each stage of the business. A cap table, or capitalization table, is a chart typically used by startups to show ownership stakes in the business. In this post, we'll dive into what a cap table is, and how to use it. What is a cap table?

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