Zendesk

MAY 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Interpersonal skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

DECEMBER 14, 2022

Develop both hard (technical) and soft (interpersonal) skills. STAR for digital marketing Book review: Build your digital marketing strategy by Steve Brennan (kimtasso.com). Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Delegate aims. Network with peers.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Red Star Kim

DECEMBER 7, 2023

However, NLP (Neuro Linguistic Programming) has arisen a few times at recent training workshops so I thought I would publish the review as a blog post. This book review was published in Magazine – PM Forum way back in 2008. Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott.

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! As AI can increasingly take on content-related tasks , the focus of leaders in the 21st century is shifting away from pure specialist knowledge towards interpersonal skills. Click below to access our AI-generated version of this blog.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Red Star Kim

DECEMBER 5, 2023

Geographical and psychological distance can seem larger when in a digital space. There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130