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Sales Forecasting Guide – Prioritize to Boost Accuracy

Upland

Put simply, a sales forecast is an estimation of how much your business intends to sell during a specific time frame (typically on a quarterly or yearly basis). It’s just that, thanks to new technologies and proven methodologies, relying on an educated guess to project expected revenue is no longer enough. Well, not so fast.

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Rethinking Enablement for the Future: The Power of Commercial Effectiveness Integration

Mike Kunkle

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

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Account Management Guide – Defend and Grow Revenue

Upland

But that doesn’t mean the wolves aren’t still at your door. There are plenty of sellers out there waiting for the slightest chance to jump in and take your hard-earned relationships away from you. Through account management, your team can seek to establish themselves as trusted advisors to customers. How do we know this?

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How to write a customer apology letter: 25 templates + examples

Zendesk

Whether you had an off day and delivered a subpar customer experience (CX) , the product didn’t ship on time, or a billing error occurred, a sincere apology can be the olive branch that jump-starts customer loyalty. Each situation is unique, so it’s important to tailor your apology to the specific circumstances and customer needs.

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The 17 Best Business Card Scanners for Sales Contacts

Nutshell

When you’re spending hundreds of dollars to attend a networking event —or thousands of dollars to exhibit at one—the information on the business cards you collect is often your biggest tangible takeaway. If handling business cards takes time out of your day, it’s time to let tech solve the problem. Are you capturing it properly?

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42 customer thank you card ideas to show your appreciation

Zendesk

Showing your customers how much you value their business with digital thank you notes and direct mail can go a long way. After all, customer appreciation is key to customer retention and satisfaction. If you’d like to jump ahead, click through our table of contents and explore thank you note examples.

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After-sales service: 10 strategies to keep customers engaged

Zendesk

You’ve just closed a major deal and you’re ready to pack up, head out on the town, and celebrate by crossing that client off your never-ending to-do list. You absolutely deserve a night of Beluga caviar and the finest of wines after closing a hard-earned deal (if that’s what you’re into), but don’t assume your work is finished.

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