SmartKarrot

JUNE 14, 2023

Promoting client adoption, re-engagement, and satisfaction for the designated book of accounts. Proactively predicting the chances for retention and upgrade by conducting strategic research on your book of business. Engaging with important stakeholders on a frequent basis to make sure that client goals are being accomplished.

Customer Success 19

Customer Success Construction Account Strategy Stakeholders 19

Jermaine Edwards

MAY 18, 2020

This idea came out of two pieces of research; one from MIT and a man named Michael Schrage who wrote a book called Who do you want your customers to become? As I began to explore the idea of “who your customer wants to become”, it hit me just how important this was to key account management and customer growth.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

This idea came out of two pieces of research; one from MIT and a man named Michael Schrage who wrote a book called Who do you want your customers to become? As I began to explore the idea of “who your customer wants to become”, it hit me just how important this was to key account management and customer growth.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

ProlifIQ

NOVEMBER 9, 2022

According to Forrester, “While product and company messaging can be generic, your account strategy and go-to-market plans should be highly account-specific.” Take the time to sync up around your top accounts with your manager, ask the aforementioned questions and begin to flesh out your accounts with their guidance.

Leadership 52

Leadership Account Planning Sales Leadership Stakeholders 52

Account Manager Tips

OCTOBER 11, 2021

Has no plan Which clients need an account plan? Account plans are help you define your key account strategy. Key account managers without an action plan will fail. Don't limit yourself to some courses or reading books and watching YouTube. Schedule large blocks of time for specific important activities.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Corporate Visions

JANUARY 23, 2020

But while you’re having a quarterly business review with your customer about utilization metrics and project status updates, that same customer’s name is moving through your competitor’s sales funnel—being targeted with marketing campaigns, discussed in sales forecasts, and being put through account strategy planning sheets.

Customer Success 52

Customer Success Decision-making Account Strategy Account Management 52

SmartKarrot

AUGUST 24, 2022

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an account strategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

NOVEMBER 29, 2021

Apply here: [link] Role: Customer Success Manager, SMB Location: Remote, United States Organization: AtoB As a Customer Success Manager, you will oversee and own a dedicated book of business of SMB customers (fleet owners and managers). Build trust and create meaningful relationships among champions and key executives within each account.

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

Luminas Strategy

OCTOBER 2, 2022

What they undertook wasn’t a typical account planning process that any sales leader can recite by memory. Yes, their thinking about the account strategy made the difference between incremental growth and a paradigm shift in how they grew. We dive into the process in my book, Quotas! Here’s a look at this first step.

Account Planning 52

Account Planning Energy and Utilities Manufacturing Decision-making 52

Jermaine Edwards

MARCH 26, 2020

The process of thinking time was inspired by a book called “ The Road Less Stupid ” written by Keith Cunningham, a mentor to Tony Robbins and the man who inspired “ Rich Dad, Poor Dad.”. Your ability to cultivate a practice of reflection, evaluation and challenge of your day-to-day activities and habits will transform your results.

Key Account Management 130

Key Account Management Marketing Meetings Account Strategy 130

Arpedio

AUGUST 24, 2022

Based on an assessment, a key account plan reaffirms sales and account management best practice while coaching sales reps and account managers to add best practice tactics to their overall sales or account strategy. Ready to start taking advantage of sales enablement technologies like account-based selling?

Account Planning 52

Account Planning Account Development Management Account Management 52

SmartKarrot

NOVEMBER 17, 2022

Measure, track, analyze and report key account metrics. Ensure internal alignment on account strategy by partnering with cross-functional teams to develop and execute account plans that result in customer references, retention and account growth. Analyzing industry and market trends.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

SmartKarrot

JANUARY 21, 2022

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom Hybrid Organization: Zeelo As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

MAY 28, 2021

Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Re-booking client schools through marketing and sales campaigns.

Customer Success 10

Customer Success Logistics Customer Experience Account Strategy 10

Brooks Group

DECEMBER 27, 2022

There may need to be a stronger emphasis on prospecting if a rep is newer or has a smaller book of business. . Use the meeting time to hold people accountable for the behaviors you mutually identify as important, and your salespeople will begin to appreciate the time with you. Sure, you might have to move a meeting once.

Sales 78

Sales Sales Leadership Leadership CRM 78

SmartKarrot

FEBRUARY 9, 2022

Work collaboratively across functions to drive bookings and growth. Identify and nurture opportunities to expand the commercial activities within an account. Identify risks to long-term customer retention and employ strategies to remove roadblocks and deliver success. Achieve customer satisfaction/advocacy goals (e.g.

Customer Success 3

Customer Success Prioritization Account Strategy Account Management 3