MDI Training

APRIL 26, 2023

Successful instruments for Employee Retention Employer Branding: How to position your company sustainably as an attractive employer Today’s employers and leaders face several challenges. For some time now, the recruiting process has therefore become one of the most challenging tasks for companies.

Leadership 98

Leadership Transportation Remote Working Retail 98

Hubspot Sales

JANUARY 12, 2023

Meanwhile, employees work for a company and get a set pay rate. Entrepreneurs handle expenses and business decisions, while employees focus on doing their best and helping the company succeed. Becoming an entrepreneur has plenty of benefits that make it an appealing choice. Pro: Managing Your Company’s Profit.

Insurance 110

Insurance Investors Decision-making Profitability 110

Account Manager Tips

JANUARY 22, 2022

How can you get any work done if they commit to a choice? Here are some reasons why they put off making decisions, and how to guide them toward choices they feel good about. Too many choices lead to overwhelm. Reassure your client that all the options will work out and you will intercept any problems before they become issues.

Decision-making 130

Decision-making Key Account Management Account Management B2B 130

Brooks Group

MARCH 25, 2024

Following a Field-Tested Sales Process Over two immersive days, IMPACT participants become proficient at skills such as qualifying opportunities faster, becoming a trusted advisor through advanced questioning, identifying and adapting to buying styles, presenting value over price, building loyalty, and more. The data backs this up.

Negotiation 80

Negotiation Sales Training Decision-making Sales 80

Zendesk

OCTOBER 2, 2023

This year marks the 20th anniversary of Cybersecurity Awareness Month. A lot has happened since government and industry first came together to raise awareness about cybersecurity. Significant advances in technology gave us more powerful threat defenses. So, why is it called zero-day? But what exactly is an attack surface?

Cybersecurity 87

Cybersecurity Computers and Electronics Internet Insurance 87

Brooks Group

APRIL 4, 2023

People that fulfill this criterion are often leaders who prioritize the success of the team and the company before their own. A good leader makes relevant strategic choices that fit the vision and missions of their company as well as motivates and encourages their team members. What Are The Qualities of Successful Sales Leaders?

Sales Leadership 52

Sales Leadership Leadership Emotional Intelligence Sales 52

Brooks Group

APRIL 25, 2024

Benefits of Long-Lasting Customer Relationships In today’s highly competitive business environment, the success of a company often hinges on how well its customer-facing teams—sales and customer service—cooperate. It can be tempting to focus on closing a deal and moving on to the next prospect.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Account Manager Tips

MARCH 23, 2021

Expand to new divisions, parent or sister companies. Well, i f you don't have key account management in place, you could leave money on the table, be helpless to competitor threats and put your most valuable clients at risk of defection. Guess what? Key account management is the secret to grow revenue and customer retention. Pass it on.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Zendesk

OCTOBER 31, 2022

That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers. 3 benefits of multilingual customer support automation.

Customer Experience 98

Customer Experience Software Software Acquisition 98

Hubspot Sales

DECEMBER 21, 2021

Which one will benefit your company? As you become immersed in the topic, you’ll see that there are different strategies, traits, and approaches that you’ll combine in whatever unique way suits your strengths and your goals. Outstanding leaders know that integrity is a conscious choice. Think back to the best boss you ever had.

Leadership 125

Leadership Innovation Communication Organization 125

Openview

OCTOBER 22, 2018

Then, our martech SaaS company was acquired, and I accidentally became a SaaS consultant. There are 6,500+ marketing technology companies alone. And what about the SaaS companies we don’t even have on our radar yet? With all this choice, you’d think customers would be able to easily find perfect SaaS solutions.

Decision-making 95

Decision-making Finance Marketing Software 95

Peter Simoons

JULY 12, 2021

The fact is 80% of ad hoc unstructured business partnerships fail, while 80% of the companies that follow a structured alliance process towards creating partnerships emerge successful. Would your company invest in something that you know will have a four out of five chance of failure? In fact, failure may even destroy value.

Negotiation 98

Negotiation Publishing Government Small Business 98

Zendesk

OCTOBER 2, 2023

Starting your own company is one thing; the hours behind building relationships with potential customers, developing your product and your brand, as well as meeting with investors can be overwhelming. Tune in to this week’s podcast episode as Hoglund shares Epidemic Sound’s unique challenges and how the startup overcame them to become a $1.2B

Government 52

Government Internet Investors Meetings 52

MDI Training

FEBRUARY 25, 2021

Strategy Process Map & Strategy Choice Cascade This is a first introduction into the processes. The processes include the “Strategy Process Map” and the “Strategy Choice Cascade” based on the work of IDEOU. IDEOU provides design-driven approaches to help companies innovate and grow. Anita Berger.

Innovation 98

Innovation Digital Transformation Leadership Digitalization 98

Sales Gravy

OCTOBER 23, 2022

The Three Choices Each moment of your sales day you make one of three choices about time. At one point in my career, I was the number one sales professional in my company with a high six-figure income to show for it. I want you to take a moment and think back to the early days of the pandemic. The secret to their success?

e-Learning 78

e-Learning Construction Account Management CRM 78

Strategic Communications

MAY 9, 2023

The digital environment is quite cluttered these days and becoming more so. Kathy Bennett is CEO and founder of Bennett Packaging , a company with a focus on the physical. Non-digital approaches to marketing are becoming more and more popular, especially after the pandemic,” Bennett says. “I and 2.9%, respectively.”

Communication 52

Communication Marketing Advertising B2C 52

Zendesk

MARCH 8, 2023

After all, most companies possess significant data about the people who buy their products and services. Not being able to harness the power of that data means companies face real danger. So how can companies provide these personalized, immersive experiences? But here’s the problem: much of that data remains untapped.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Hubspot Sales

SEPTEMBER 15, 2022

One company that aims to help small businesses create a more efficient and seamless payment experience is Podium , a Utah-based technology company that provides easy-to-use review, messaging, and payment tools. Most of us use text messaging to communicate on a daily basis. We text to confirm dinner plans. Let's dive in.

eCommerce 75

eCommerce Small Business Communication Customer Experience 75

Zendesk

APRIL 26, 2023

And as we’ve shifted into these digital environments, accessibility challenges—once solved by things like wheelchair ramps or elevators in a brick-and-mortar store—have become much more complex. According to UK-based group Purple Tuesday, 70 percent of disabled customers will not return to a company after a poor experience.

Customer Experience 98

Customer Experience Digitalization Communication Organization 98

Zendesk

JUNE 26, 2023

An employee engagement survey is a questionnaire sent to team members to gain insight into their relationship with the company. The survey types are as follows: Employee engagement survey: Learn more about your staff’s sentiment towards your organization, their commitment to the job, and how dialed in they are to company initiatives.

Brainstorming 52

Brainstorming Leadership Organization Decision-making 52

Revenue Storm

JANUARY 11, 2022

Now, many of them actively seek to be uncomfortable because they know the growth will lead them to become an even better version of themselves. Think of the times when your back was against the wall, when the odds were against you, and you had no choice but to confront the issue(s) and face your fears. It makes sense. What did you do?

Negotiation 78

Negotiation Decision-making Account Management Management 78

Hubspot Sales

OCTOBER 11, 2022

Understanding the nature of the buyer's journey is central to conducting sound marketing and sales efforts. Without a solid pulse on how consumers discover, consider, and ultimately decide to purchase products and services like yours, you're bound to sell both departments short. Let's dive in. Consideration.

Internet 105

Internet Retail Media Decision-making 105

Planview

APRIL 20, 2023

With nearly two decades at Planview, Paula is passionate about the company, its people, and its impact for good. After college, I went into tech sales for a reseller company. After college, I went into tech sales for a reseller company. I worked at a few companies before joining Planview to start the SDR group.

Meetings 98

Meetings Profitability Banking Software 98

Zendesk

AUGUST 3, 2022

Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. Needless to say, customer expectations are sky-high, but not all companies are keeping pace. In the past few years, CX has become a priority for fintechs. What makes a winning CX program for fintechs?

Financial Services 98

Financial Services Banking Customer Experience Customer Success 98

Hubspot Sales

JANUARY 26, 2023

The Benefits of Digital Entrepreneurship How To Become a Digital Entrepreneur Digital Entrepreneurship Examples Digital businesses include ecommerce companies, blogs, social media influencer accounts, software solution development, and marketing firms. Decades ago, the thought of creating a profitable business was a distant dream.

Digitalization 94

Digitalization eCommerce Finance Internet 94

Insightly

FEBRUARY 21, 2023

Let’s explore CRM software for SaaS, CRM for software companies in general, CRM software examples and CRM database examples. CRM Software for SaaS First and foremost, CRM allows SaaS companies to better understand their customers. Due to the unique characteristics of SaaS, the importance of CRM is even more pronounced.

CRM 52

CRM Software Software Shareholders 52

Zendesk

APRIL 3, 2023

According to the Harvard Business Review, companies at the top of their industries in satisfaction rankings grow revenue roughly 2.5 Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. The world of retail is in a time of change.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Mercuri International

MAY 23, 2023

To say that we are living in a time where artificial intelligence (AI) is becoming increasingly relevant is a masterpiece of understatement. What was just months ago a marginal use case can become very quickly useful and adopted — and mass adoption has followed at a startling rate.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

Zendesk

FEBRUARY 14, 2022

Similarly, naming your company’s chatbot is as important as naming your company, children, or even your dog. Branding experts know that a chatbot’s name should reflect your company’s brand name and identity. One question you might want to ask yourself is: If our company was a person, who would that person be?

Artificial Intelligence 98

Artificial Intelligence Internet Media Software 98

Hubspot Sales

APRIL 19, 2022

That means deciding whether you should build your own ecommerce site instead of using an existing marketplace or platform or pair third-party tools with your site — like using HubSpot’s Sales Hub on your Shopify or BigCommerce store. Once you've landed on the option that best suits you, you have to actually pick one.

eCommerce 90

eCommerce Retail Decision-making Small Business 90

Insightly

FEBRUARY 22, 2024

This article was originally published on Fast Company Executive Board. Check out nearly any review platform for SaaS companies and a phrase you’ll run into often is “ease of use.” Unfortunately, the phrase has become overused and is now just another term in the SaaS jargon toolbox. billion people use Gmail and 1.2

CRM 52

CRM Decision-making Onboarding Manufacturing 52

Hubspot Sales

MAY 18, 2023

Consulting certificates can help. Having the right certification can put you at the top of the list for potential clients. Plus, you’ll learn the knowledge and skills you need to do the job. In this article, we'll share why consulting certificates are so valuable and how you can choose the right program for your needs. You can expand your expertise.

Negotiation 71

Negotiation Leadership CRM Insurance 71

Nutshell

FEBRUARY 9, 2023

Different companies have different criteria for when a lead becomes an SQL. These leads have indicated an interest in your company and fit the qualities of your ideal customer. Once they reach that point and start thinking about buying, they become an SQL. Your leads are kind of the same way. Keep reading to find out!

Sales 62

Sales CRM Marketing Meetings 62

Brooks Group

MARCH 7, 2024

It’s important that you keep in mind the need to understand your prospects’ situations—not only what they’re trying to accomplish but also their internal company situation. They have to understand specific criteria for each new purchase, how it will be used, who will use it, and how it will benefit the company.

Procurement 68

Procurement Management Decision-making Sales Training 68

Zendesk

MAY 9, 2023

Companies are faced with tightening margins and cutting costs. We’ve removed the need for companies to hire large teams of developers to implement and train your AI. We’ve removed the need for companies to hire large teams of developers to implement and train your AI. Meanwhile, consumer expectations continue to rise.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

Help Scout

JULY 8, 2021

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. This is the point where most companies start looking for solutions to help them organize their support efforts. Then another. And another after that.

Decision-making 115

Decision-making Management Organization Software 115

Hubspot Sales

OCTOBER 1, 2021

When you're working with a large dataset, as most companies are when managing contact data, it doesn't take much to throw off your data integrity and be faced with a lot of work to make it reliable again. One of the most common ways they do this is by exporting and importing contact data in CSV files, or comma-separated values file.

Management 87

Management CRM Decision-making Customer Experience 87