Customer Think

DECEMBER 20, 2023

You cut your software stack, even if it’s had a net-positive for the teams using it. When times are tough and budgets become tighter, it can be tempting to reel back your investments across every department. You slash your marketing ad spend in half. You reduce salespeople headcount.

Customer Success 64

Customer Success Software Software Marketing 64

Customer Think

JUNE 19, 2023

In the realm of Customer Experience (CX), teams often embark on a challenging quest to deliver exceptional service. However, they frequently encounter obstacles that impede their path to success.

Customer Experience 52

Customer Experience Management 52

Showpad

NOVEMBER 21, 2021

In this interview, Jaclyn provides a unique perspective on why her role is important and you can build a revenue enablement team. . How are we cross-training teams? . This led to the development of a revenue enablement team that I currently lead, supporting all of the commercial, customer-facing teams. .

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

Showpad

NOVEMBER 28, 2021

In this interview, Leea shares with us how she’s implemented marketing automation, digital deal rooms, and digital media content to support the sales team in a hybrid sales environment. . “We But the quick shift led to a positive outcome: “We came up with some new ways to reach our customers.”.

Digitalization 98

Digitalization Sales Environment Sales Communication 98

Mike Kunkle

OCTOBER 8, 2023

Introduction In today’s fast-paced and challenging business landscape, maximizing organizational success hinges on seamless coordination across various functions. This unified effort propels businesses to new heights of success. I’m not saying it should report elsewhere, just that it is critical to commercial success.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Sales Outcomes

AUGUST 16, 2021

Shifting from Sales Emails to Blog-Form Emails: B2B Sales-Centric Emails are Dead. Shift to Blog-Form Emails. How to Get Started with Blog-Form Emails. To support increased virtual selling driven by the pandemic, marketing organizations ramped up their email marketing to support the sales team.

Virtual Selling 52

Virtual Selling B2B Suppliers Sales 52

Showpad

DECEMBER 5, 2021

I’ve worked myself into a marketing job, but 80% of my career has been in sales, account management, and creating marketing programming and other services to support sales teams. . My passion is around creating customer value—and I saw an opportunity to do this at Kaiser Permanente. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Groove HQ

MARCH 4, 2024

Your support team makes your customers successful. Here’s how to make your support team successful. and enjoy regretting your meal choices, you’ve probably […] The post 5 Things CEOs and Founders Need to Know About Good Customer Service appeared first on Groove Blog.

Customer Success 89

Customer Success 89

Customer Think

SEPTEMBER 28, 2023

Five years ago, marketing teams could get away with creating content, promotions, and campaigns without having any touch points or interactions with their customers. No, but (most) marketing teams were able to skirt by on the assumptions they had about their […] The old ways of marketing are coming to an end.

Marketing 75

Marketing Customer Success B2B Digitalization 75

Upland

MAY 4, 2023

How are sales teams meant to grow revenue in key accounts without a well-thought-out account planning strategy ? Optimizing revenue requires in-depth knowledge of the executives, key players, and decision-makers to build the right relationships with your customers while focusing on how to solve their problems. ” -Abraham Lincoln.

Account Planning 195

Account Planning Publishing Shareholders Communication 195

Upland

JUNE 7, 2023

It’s a systematic framework that outlines the steps, actions, and stages involved in converting leads into customers. aimed at helping sales teams assess the viability of a sales opportunity. Many companies that use MEDDIC still have to incorporate it into their actual sales process for it to be successful.

Sales 195

Sales Negotiation Decision-making CRM 195

Mike Kunkle

NOVEMBER 21, 2023

Services: Consultation and Site Assessment: Expert assessment of the customer’s space to determine specific air quality needs and recommend appropriate solutions. Custom System Design: Engineering tailored filtration systems to meet the unique requirements of each client. Operating income and EBIDTA are declining.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Mike Kunkle

AUGUST 30, 2023

To be clear, I applaud the focus on sales competencies, behavior change, and providing the other support needed for sales success – the right buyer acumen, sales process, methodology, content, tools, coaching, environment, systems, and more – all the components of The Building Blocks of Sales Enablement.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

MDI Training

MARCH 29, 2024

Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? A resounding success that not only strengthened team cohesion but also laid the foundation for an unforgettable Christmas edition on December 19, 2023, at the picturesque Schloss Laxenburg. What were the goals of the events?

Digital Transformation 52

Digital Transformation Leadership Onboarding Artificial Intelligence 52

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . To have success leading this transformation, you have to be committed to it. We go to market in very diverse ways.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

SBI Growth

MARCH 19, 2020

In the short history of Customer Success, we have not seen a crisis of this magnitude. CoVid-19 is creating an unprecedented situation. Even those of us that are tenured, and have the gray hair to prove it, don’t have another.

Customer Success 108

Customer Success Marketing Organization B2B 108

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program.

Sales 258

Sales Finance Decision-making Profitability 258

Mike Kunkle

AUGUST 8, 2023

These architects of growth are tasked with navigating complex market dynamics, driving revenue streams, and fostering a culture of success. When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Establish customer advisory boards and sales advisory boards.

Sales 188

Sales Prioritization Innovation Leadership 188

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Negotiation Decision-making Communication 10

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Negotiation Decision-making Communication 10

Kainexus

MAY 2, 2024

From optimizing internal processes to enhancing customer experiences, the scope of digital transformation is vast and multifaceted. It fosters a culture of innovation, empowering teams to explore new ideas and solutions that can propel the business forward.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Internet 52

Brooks Group

JANUARY 24, 2024

This is good news for B2B sales teams that have faced economic headwinds, shrinking customer budgets, and delayed or canceled purchasing decisions. What are high-performance sales teams doing differently? That is the question our new research report, Best Practices of High-Performing Sales Teams for 2024 , set out to answer.

Supply Chain 97

Supply Chain Negotiation Sales CRM 97

Hubspot Sales

APRIL 15, 2024

Thoughtfully calculated, well-executed prospecting is central to virtually every successful sales engagement. But as with any other skill, some salespeople have a better grip on prospecting than others — and we, here at the HubSpot Sales Blog, want to do our part to make sure you prospect as effectively as possible.

Sales 113

Sales Prioritization CRM Communication 113

Brooks Group

APRIL 10, 2024

But your sales team needs to be able to do both: fill the pipeline with highly qualified prospects and keep deals moving. Here’s how sales teams can improve their prospecting efforts. Here are B2B prospecting techniques your sales team can implement to prospect more effectively before, during, and after a sales call.

Sales 87

Sales Media B2B Publishing 87

Showpad

JUNE 6, 2022

Meet Tricia Westfall, a Senior Manager for the Sales Capability Planning & Enablement team at Kaiser Permanente. In this interview, she shares how she and her team are adding value during virtual conversations with customers—and how they’re partnering with marketing to build curated content experiences.

Virtual Selling 52

Virtual Selling Decision-making Sales Digitalization 52

Brooks Group

MARCH 6, 2024

It encompasses various aspects of the sales process, including lead generation, prospecting, qualifying, presenting solutions, overcoming objections, negotiating terms, closing deals, and ultimately retaining customers for repeat business. Sales effectiveness also corresponds with the return your organization gets from its sales investment.

Organization 84

Organization Account Management Sales Sales Training 84

Customer Think

APRIL 7, 2023

Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations, address issues, and ensure customer satisfaction. This is why customer service is the most important department in any business.

Management 69

Management 69

Force Management

OCTOBER 26, 2022

This blog is part of our Mission Critical Success Series, where we dive into the strategies leaders are using to execute on mission critical sales objectives during times of economic change. Check our blog next week for the newest installment, or subscribe for updates straight to your inbox.

Organization 86

Organization Marketing Sales 86

Zendesk

NOVEMBER 29, 2023

As the manager of customer success for the world’s largest professional networking platform, LinkedIn , Erika Tabacniks knows a thing or two about the importance of work-life balance in ensuring team success. I encourage a work-life balance,” she says. Taking breaks, disconnecting from work when they’re actually off.

Customer Success 52

Customer Success Management Customer Experience Communication 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

SmartKarrot

OCTOBER 2, 2023

In the outcome-driven world, creating a customer success playbook that resonates is not merely a strategy; it’s an art. A well-crafted playbook serves as a north star for customer success teams that produce consistent results. Learn How to Develop customer Personas That Help Enhance Customer Success.

Customer Success 10

Customer Success Innovation Communication Construction 10

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). Table of Contents 1.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Showpad

DECEMBER 16, 2021

These pillars are interconnected, and combined approaches result in better customer engagement; for example, we cannot create quality content or training if we don’t look at the data, and we won’t have good data if no one knows how to use our platform.”. Our last area of focus, and probably the most relevant, is customer engagement.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Brooks Group

FEBRUARY 16, 2024

Many sales leaders think the way to do this is to help their sales team sell better value or overcome objections. Successful sales professionals differentiate themselves three ways: They are highly emotionally intelligent. Successful sales professionals differentiate themselves three ways: They are highly emotionally intelligent.

Emotional Intelligence 82

Emotional Intelligence Sales Sales Training Decision-making 82

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 87

CRM Artificial Intelligence Customer Success Decision-making 87

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52