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The Importance of the Omnichannel in Financial Services

Customer Think

In today’s digital world, customers expect seamless and integrated experiences when interacting with financial services providers across various channels like websites, mobile apps, branches, contact centers and more. This concept of providing consistent and personalized engagement across all touchpoints is called omnichannel.

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Visual Customer Service Can Be Transformative For Banks

Customer Think

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

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Managing WIP and Bottlenecks in the Financial Industry

Planview

However, despite the significant advancements brought about by Agile, there’s no denying that certain challenges continue to be at the forefront of ensuring optimal efficiency within tech teams, particularly in the financial services industry. Protect sensitive customer information and adhere to data protection regulations.

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Two thirds of UK customers may be vulnerable but not obviously so

Customer Think

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were designed to protect consumers, particularly vulnerable ones, and drive better outcomes across the financial services sector.

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Market research: Professional services benchmark and accountancy profession statistics

Red Star Kim

In contrast, the top priority for all professional services organizations in the UK is selling more to existing customers (52%) Headcount expansion : Management consultancies and IT services firms are the most aggressive with 32% and 29% respectively expecting to grow their headcount by more than 5% in the coming year.

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Transforming BFSI Operations with Intelligent Automation and Low-Code No-Code Platforms

Customer Think

In the dynamic realm of modern finance, where innovation is the cornerstone of success, the Banking, Financial Services, and Insurance (BFSI) sector stands at the forefront of technological advancement.

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Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

Zendesk

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.