Remove frontlines-critical-customer-service
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Are You Letting Your Clients Slip Away? 12 Tips to Keep in Touch

Account Manager Tips

Create a knowledge base for frontline teams 5. How do you maintain those critical customer relationships, especially as you grow, get more accounts, launch more services, solve more issues? I've created a Telegram channel to keep you updated whenever there's a new podcast, webinar, blog post or YouTube video.

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Aligning Customer Success and Sales to Grow Your Business

Brooks Group

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

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How to Build a Strong Customer Service Culture

Help Scout

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

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10 Sales training techniques every manager should know

PandaDoc

The best sales training can make a big difference to morale and performance, and motivate sales leaders and sales professionals on the frontline alike to move out of their comfort zones. Some are better suited to onboarding new hires or educating frontline reps, while others are more effective sales training methods for management.

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Selling to the C-Suite: Strategies for Reaching Executive Decision Makers

Brooks Group

Why is selling to the C-suite so critical? Moral of the story: Connecting early with executive decision makers is critical for sales professionals to maximize deal sizes and successfully navigate complex purchasing processes. Tactical or logistical decisions are made daily by frontline employees. Quantify business impact.

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Top Tactics for Selling to a Buying Committee

Brooks Group

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

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A Look Back at the Top 15 Sales Stories from 2019

Miller Heiman Group

Over the course of this year, our blog took sales and services on a journey, with stories about practical challenges in growing prospects, advice for sales leaders anticipating a recession, conversations with major sales influencers like Neil Rackham and much more. 2020 starts tomorrow—and that’s got us feeling reflective.

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