Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers. Understanding the Rise of Large Language Models: […]

Customer Experience 116

Customer Experience Artificial Intelligence 116

MDI Training

DECEMBER 4, 2023

AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools Let’s also take a closer look at Ai vs. human – Who has more charisma in today’s world? Click below to access our AI-generated version of this blog article! How can artificial intelligence AI be used in leadership development and training?

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. Click below to access our AI-generated version of this blog article!This Eternally human. by Aline | 29.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. Of course, this poses a major ethical problem – do you use artificial intelligence to monitor or facilitate work processes?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Customer Think

DECEMBER 12, 2022

Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience. But a deeper examination into the question about CX return on investment gets to the heart of what customer experience means for y.

Customer Experience 145

Customer Experience 145

MDI Training

NOVEMBER 14, 2023

Artificial Intelligence as a Co-Trainer in Leadership Development In a world that is constantly evolving, we at MDI always strive to be at the forefront of finding innovative ways to promote and sustainably improve leadership development. In this interview, we are pleased to share our initial experiences and insights from this exciting phase.

Leadership 105

Leadership Artificial Intelligence Digital Transformation Digitalization 105

MDI Training

JANUARY 24, 2024

Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Today I’m writing my first blog post, and I’m excited – even though I’m only made of fabric!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. In this blog post, we’ll explore what AI is, how AI can be used in sales, and the benefits and challenges of using AI for sales.

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Artificial Intelligence Sales Decision-making CRM 118

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. However, if you want to read it as usual, keep scrolling.Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. One such technology that has revolutionized sales practices is Artificial Intelligence (AI).

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Hubspot Sales

JULY 7, 2023

As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. In this blog post, we'll explore why some sales teams are investing in AI, why others aren't, and which companies are leading the way in AI adoption. AI can help to build rapport faster.

Artificial Intelligence 114

Artificial Intelligence Emotional Intelligence Sales Decision-making 114

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. In this blog post, we will delve into the broader AI domain, its implications for B2B marketers, and the challenges that come with harnessing its power responsibly. The response was huge.

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Artificial Intelligence B2B Advertising Digitalization 64

Zendesk

MAY 17, 2023

For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.

Customer Experience 52

Customer Experience Artificial Intelligence 52

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 86

CRM Artificial Intelligence Customer Success Decision-making 86

Apptivo

AUGUST 17, 2023

Why do Artificial Intelligence and CRM make the best pair? Benefits of integrating CRM with Artificial intelligence 4. Ways to use AI in Customer Relationship Management(CRM) 5. In this blog, we’ll delve deep into the world of AI and its transformative impact on CRM. How to Make the Most of AI in CRM 2.

Artificial Intelligence 52

Artificial Intelligence CRM Healthcare Manufacturing 52

MDI Training

MARCH 29, 2024

Additionally, we had team-building activities for participants to experience the themes with a lot of fun. March 2024 | Customer Story , International leadership development , MDI Inside | 0 Comments Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? by Aline | 29.

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Digital Transformation Leadership Onboarding Artificial Intelligence 52

Customer Think

DECEMBER 26, 2021

Three impactful ways to use AI and unified customer profiles to tailor experiences in real-time The world is cautiously optimistic about using artificial intelligence (AI) from customer data due to privacy and AI-bias concerns. At the same time, AI is proven to boost sales for businesses.

Artificial Intelligence 128

Artificial Intelligence Marketing Sales Digitalization 128

Red Star Kim

OCTOBER 19, 2023

83% No – and no experience 17% Yes – formally Your sector: 33% Legal 50% Accountancy/Insolvency 17% Property/surveying How confident are you at taking and making telephone calls? But ensuring this occurred was more hit and miss for those without a high degree of automation to support them.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. consistency with the agreed style and tone of voice) and the quality of the customer experience. Customer Service Phone Tips | SkillsYouNeed.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

ACT

JANUARY 23, 2024

Marketers utilise web forms to complete orders, gather customer information, and collect valuable leads, with 28% of them recognizing the positive impact of the proper form fields on lead quality (Venture Harbor). In our latest blog article, we explore the top 3 reasons why Link2forms+ is an indispensable tool for your business.

Facilitation 52

Facilitation Decision-making Business Growth Communication 52

Mike Kunkle

MARCH 31, 2023

It should be aligned to the customer lifecycle and buying process, where possible. Here are two examples of customer lifecycles and the corresponding sales processes, for a consultative process with an implemented solution, and a transactional process with a flow of purchase, stock, use or resell, and restock.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

Customer Think

MAY 24, 2023

Emotional intelligence (EQ) is critical to leadership. EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Daniel Goleman’s work regarding Emotional Intelligence (EQ) has been an […]

Emotional Intelligence 59

Emotional Intelligence Leadership Management Customer Experience 59

Customer Think

JANUARY 22, 2024

The findings of the Zendesk annual Customer Experience (CX) Trends Report signal a rapid transition towards intelligent CX and an undeniable transformation of the customer journey.

Customer Experience 59

Customer Experience 59

Customer Think

JUNE 4, 2023

As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to optimize the customer experience (CX).

Artificial Intelligence 78

Artificial Intelligence Customer Experience 78

MDI Training

SEPTEMBER 29, 2023

As part of this interview series, we want to get a clearer picture of artificial intelligence and talk about leadership over the next few years. In presales, I am instrumental in convincing potential customers of our data-driven solutions. I analyze their requirements and present customized solutions to meet their business needs.

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Artificial Intelligence Leadership Digital Transformation Digitalization 52

Hubspot Sales

APRIL 6, 2023

According to Insider Intelligence , nearly 36% of internet users in the U.S. Pro tip: Read more about social commerce in this blog post. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience. are social buyers, which is approximately 90.2 million people.

eCommerce 102

eCommerce B2B B2C Retail 102

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Showpad

DECEMBER 16, 2021

These pillars are interconnected, and combined approaches result in better customer engagement; for example, we cannot create quality content or training if we don’t look at the data, and we won’t have good data if no one knows how to use our platform.”. Our last area of focus, and probably the most relevant, is customer engagement.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Customer Think

SEPTEMBER 14, 2023

The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Digitalization Marketing 78

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. Mishra contends that one of the most powerful applications for AI will be in helping businesses make use of the mountains of customer data they already have but struggle to process.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

MDI Training

OCTOBER 3, 2023

Read this blog post to learn about their experiences and get inspired! Congress of Diversity and Practice Iris, one of our team members, had the opportunity to participate in the “ Congress of Diversity and Practice “, a two-day event that combined knowledge and practical experience in a unique way.

Digital Transformation 69

Digital Transformation Leadership Artificial Intelligence Digitalization 69

Customer Think

DECEMBER 27, 2023

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service.

Customer Experience 59

Customer Experience Artificial Intelligence Meetings 59

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

Software 23

Software Software B2B Decision-making 23

MDI Training

MARCH 14, 2024

In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. Another customer decided to reduce the number of office buildings to 60%. What experiences have you had in terms of hybrid working? Click below to access our AI-generated version of this blog article!This Enjoy reading!

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Customer Think

MARCH 31, 2023

Introduction Personalization is the key to building strong and long-lasting relationships with customers. Customers are more likely to be loyal to a brand that understands their needs and preferences and provides them with a personalized experience.

Artificial Intelligence 64

Artificial Intelligence Customer Experience 64

QYMATIX

OCTOBER 25, 2022

Artificial intelligence and Machine learning revolutionize B2B Sales & Marketing. Machine learning and artificial intelligence (AI) in sales are not dreams of the future. Machine learning is one of three areas of artificial intelligence. Machine learning is one of three areas of artificial intelligence.

Artificial Intelligence 52

Artificial Intelligence Logistics B2B Sales 52

Customer Think

OCTOBER 3, 2023

Harnessing the power of artificial intelligence (AI) is imperative to future-proof customer experience automation. However, the modern contact center’s greatest challenge is the prevalence of “closed platforms” that limit an organization’s choice of data, AI, and best-of-breed applications.

Customer Experience 78

Customer Experience Artificial Intelligence CRM Organization 78