Help Scout

AUGUST 8, 2018

Help Scout “grandfathers” old pricing plans for two years, meaning that current customers don’t see any rate increase until 730 days after raising prices for new customers. Help desk software that won’t break the bank. McKinsey hints at three keys to help pinpoint how to increase your prices. or offer lifetime guarantees.

e-Learning 40

e-Learning Decision-making Communication Profitability 40

Apptivo

JULY 21, 2021

Apptivo offers a cloud platform that allows SaaS(Software as a service) companies to provide an integrated and engaging customer experience to their software users. What is a SaaS model, and how does it work? What is a SaaS model, and how does it work? What does it mean to be a SaaS company?

Finance 111

Finance Software Software Decision-making 111

SmartKarrot

DECEMBER 13, 2021

In this blog, we will learn about the concept of an intelligent virtual assistant, its working mechanism, and its varied applications in today’s time. Chatbots, automated voice systems, and virtual desks help people perform tasks secure registration, allotment, eligibility, verification status, and more. Read to know.

Artificial Intelligence 10

Artificial Intelligence Software Software Customer Success 10

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. You can see where they need help and where they are doing well. 2) Develop strong listening skills.

Customer Success 10

Customer Success Communication Account Management Management 10

SmartKarrot

DECEMBER 4, 2020

Begin by using your help desk or automation team and pull in those resources who know the shipping procedures by heart. Also, getting some extra help from other departments during rush hour is not a bad choice too. Or, any other relevant alternatives that would work in quickly de-escalating the situation would help too.

Profitability 10

Profitability Customer Success Organization Communication 10

Openview

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. To help you explore the possibilities, let’s take a closer look at exactly what a channel strategy is, how it works, when it’s a good fit and how it all comes together. Channel – Cons. Channel – Pros.

Profitability 129

Profitability Sales Onboarding Marketing 129

PandaDoc

DECEMBER 22, 2020

Data: Your proposal must contain all the relevant information to help your prospect make an informed choice. There’s usually no point including a testimonial from a clothing retailer if you’re pitching to a SaaS company, for example. This is where great design can help set your proposal apart from others.

Retail 52

Retail Marketing Sales 52

PandaDoc

APRIL 3, 2023

To help with this, we’ll be providing quick run-downs of their definitions and what each one actually involves. The inside sales model is built around the idea of sales reps working from their desks, without leaving the office. At the same time, they’ll typically have more people on board to help with reaching those quotas.

Sales 52

Sales Decision-making Client Relationships Software 52

SmartKarrot

AUGUST 25, 2021

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? Top Benefits of SaaS Monitoring Best practices for SaaS Monitoring SaaS Monitoring Tools.

Artificial Intelligence 10

Artificial Intelligence Internet Performance Review Customer Experience 10

SmartKarrot

MAY 3, 2023

That’s why in this blog post, we will explore the top six myths about free conference calls. Disabling these features such as screen sharing when they aren’t needed can help ensure your application runs smoothly. Most free conference call platforms like Zoom and Google Meet are known as Saas (Software as a Service).

Meetings 10

Meetings Digitalization Transportation Digital Transformation 10

Apptivo

OCTOBER 11, 2023

Top 10 Tools to Boost Sales Productivity SaaS tools have emerged as indispensable allies for sales teams. The Apptivo Help Desk is primed to elevate customer support, enabling ticket creation, agent assignment, SLA management, and issue resolution. The tool helps you get all types of lead data — from demographics to intent.

Software 52

Software Software Sales CRM 52

SmartKarrot

APRIL 27, 2021

You sit down on your desk and now have to hear complaining customers yelling at the top of their voice, on the other side of the phone, for the next eight hours. Aside from being a reservoir of help center articles, it also caters to user forums, white papers, video tutorials, glossaries, and how-to blogs. Source: Moz.

Customer Success 10

Customer Success Customer Knowledge 10