Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. That experience, which includes stints in the healthcare and banking industries, has helped her develop proven tactics that make life for support teams easier—and healthier.

Healthcare 69

Healthcare Banking Customer Experience Management 69

Sandler Training

MAY 7, 2021

The post Building the Right Team to Drive Revenue Growth appeared first on Sandler Training. There are two critical criteria you will want to look for in identifying top-tier salespeople: Self-awareness and drive.

Leadership 107

Leadership Management Sales 107

Brooks Group

JULY 14, 2023

Here are the top 7 consultative selling strategies you need to train your sales teams in, so they can win more business, improve customer lifetime value, and increase the share of wallet. First impressions matter and you want the customer’s first impression of your sales team to be one of competence, caring, and relationship.

Sales 71

Sales Sales Training Brainstorming Communication 71

SBI Growth

DECEMBER 16, 2020

CMOs commonly struggle with talent issues across marketing functions, more so than their counterparts in sales. Being the benevolent leaders that they are, CMOs often explain this as a consequence of marketeers requiring deeper role specialization, technical skill requirements, data.

Marketing 143

Marketing Sales B2B 143

Sandler Training

JULY 27, 2021

The post Aligning the Buying and Selling Teams in an Enterprise Sale Setting appeared first on Sandler Training. In an enterprise sale, where there are lots of moving parts, things can get complicated. Here are four best practices we share with our clients.

Sales 114

Sales 114

Brooks Group

MARCH 30, 2023

How To Improve The Performance Of A Sales Team If you have an underperforming sales team, it can be a real hindrance to your team and the company as a whole. Luckily, you can take some simple steps to improve your sales team’s performance. You might find that you need more customers and revenue than you used to.

Sales Training 52

Sales Training Sales Decision-making Meetings 52

Sandler Training

APRIL 13, 2022

The post The “SMART” Way to Scale Your Sales Team appeared first on Sandler Training. Here are six ideas that we share with sales leaders, each of which is built on the foundation of personal SMART goals.

Sales 60

Sales Leadership Management 60

Brooks Group

MARCH 6, 2023

What Is Sales Coaching? Sales coaching is the practice of evaluating and instructing salespeople one-on-one to improve productivity and ensure strong success through coaching sessions. Why Is Sales Coaching Important For The Growth Of Business? Coaching gives sales representatives the time and space they need to resolve critical competency gaps.

Sales 52

Sales Sales Training Sales Management Facilitation 52

Customer Think

NOVEMBER 24, 2023

For B2B sales teams today, content provided by the marketing team plays a more significant role in the selling process than ever. And its significance is only going to expand in the coming years; after all, it’s common for businesses to continue increasing content budgets annually.

B2B 40

B2B Sales Marketing 40

PandaDoc

JUNE 4, 2019

Solution selling still has tremendous value for today’s sales team when adapted for the way that today’s prospects want to buy. Sales teams using a solution selling approach tend to focus on asking questions about problems the prospective organization faces in the preliminary discussions. The answer is yes! What is it exactly?

Sales 72

Sales Decision-making Onboarding Communication 72

Hubspot Sales

AUGUST 25, 2018

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. What if the biggest threat to sales teams isn't losing clients, but losing our teammates themselves?

Sales 111

Sales Acquisition Account Planning Sales Management 111

Sandler Training

APRIL 25, 2020

Here, then, are three tips that can help you become more successful as a sales leader in creating a predictable operational rhythm – a cadence – if you find yourself responsible for the performance of a remote sales team. The post Three Tips For Setting A Leadership Cadence For The Remote Sales Team appeared first on Sandler Training.

Leadership 95

Leadership Sales Sales Leadership Management 95

Customer Think

SEPTEMBER 8, 2021

Customer service is one of the most important elements of a healthy business. Unfortunately, it also tends to be the aspect of business that gets neglected for sexier components like marketing, branding, sales, and innovation. But if you extract more value out of your customer service, good things will happen for your business. 4 Ways […].

Innovation 126

Innovation Marketing Sales 126

Customer Think

DECEMBER 30, 2023

I’m obsessed with AI at the moment. Luckily, the rest of the world seems to be, also. One area that will feel the influence of AI keenly is customer market research. I thought we could discuss this here today since it likely affects many of you readers, too. A recent article by Qualtrics, “AI […]

Marketing 57

Marketing 57

SBI Growth

JUNE 25, 2020

You want to align your sales team to the opportunity and ensure that they are equipped to go after the top accounts. How has your market opportunity evolved in today’s world, and how has your organization reacted? If you cannot.

Marketing 63

Marketing Sales Organization B2B 63

Customer Think

MAY 12, 2023

If you could choose one movie scene to inspire your sales team, what would it be? I’d select the scene in Remember the Titans where the recently renamed Alexandria City High School football team perform a rousing song and dance.

Sales 57

Sales 57

Customer Think

JANUARY 30, 2022

But I’d be failing in my job if I let these gut feelings guide every decision. Today’s marketers should be fluent in the language of customer conversion, able to rattle off cost-per-click and cost-per-impression numbers; they should track the percentage of […].

Marketing 98

Marketing Digitalization 98

Nimble Business Success

AUGUST 5, 2020

The post The Top E-commerce Automation Tools Your Team Should be Using Right Now appeared first on Nimble Blog. The post The Top E-commerce Automation Tools Your Team Should be Using Right Now appeared first on Nimble Blog. E-commerce today is what the internet was at the end of the 20th century.

Internet 65

Internet Retail Marketing 65

Customer Think

SEPTEMBER 10, 2023

Businesses are well aware that they should make it easy for customers to interact with them on digital channels. However, there are situations when customers need to be able to get in touch quickly and speak to a real live person on the phone. Increasingly it feels as though many companies are deliberately making this […]

Digitalization 78

Digitalization 78

The Center for Sales Strategy

APRIL 29, 2019

This is the fourth post in a series, "How to Get the Most Out of Your Sales Team." Check out other posts in this series - linked at the bottom of this blog post. I'm back again with the "How to Get the Most Out of Your Sales Team" series, and this week, I'm talking about investing in your people.

Sales 86

Sales Sales Management Management 86

Customer Think

AUGUST 6, 2021

This is the second post in a series titled “Customer Experience is the Result of Team Member Experience.” Before I launch into an expansion of employee engagement research, I thought I’d share the real-world impact of employee disengagement a.

Customer Experience 67

Customer Experience 67

Sandler Training

NOVEMBER 14, 2020

The post Building and Supporting the Right Support Team for E-Commerce Sales appeared first on Sandler Training. Congratulations. You’ve put in all kinds of hard work, and you’ve finally created a great e-commerce offering.

Sales 65

Sales eCommerce Sales Management Leadership 65

The Center for Sales Strategy

MAY 6, 2019

This is the fifth and last post in the series, "How to Get the Most Out of Your Sales Team." Check out other posts in this series - linked at the bottom of this blog post. I'm back again for the fifth week to talk about ways you can get the most out of your sales team , and this week I'm talking about sales gamification.

Sales 67

Sales Sales Management Management 67

Scovel

JUNE 14, 2020

Many a times we are forced to hire people when try a little bit but do not find the right people to be hired. We believe that we will be able to make things work based on the confidence we have in us as managers. Here are a few attributes of the sales person you should watch out for when you would hire. De motivated people will kill than help.

Sales 52

Sales Organization Management 52

SBI Growth

DECEMBER 10, 2013

Do you have the team you need to have a successful Q1? It is very possible that those reasons lie within the team you have assembled. Chances are, there are unfortunately some weak links in your team. Do I have the right talent on my team to meet these initiatives? Has my team evolved with the new buyer?

Sales 120

Sales Decision-making Meetings Organization 120

Sandler Training

OCTOBER 22, 2019

Holding salespeople accountable: This is one of the major challenges of managing a sales team – regardless of whether it’s a traditional team where people show up for work at a central physical location, or a team working remotely, or a team at a call center.

Sales 54

Sales Management Leadership Sales Management 54

Groove HQ

JULY 15, 2019

Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? How much should you pay team members? the Customer Support Team You Need appeared first on Groove Blog. What job titles do you need? And how do you get […].

68

68

PandaDoc

AUGUST 25, 2019

Sales development teams need the right tools to communicate and grow pipelines. Software-defined radio (SDR) technology empowers sales teams to drive communications forward. Here’s how you can leverage SDR metrics to track your sales team. These measurements are critical for building and scaling a sales development team.

Sales 53

Sales Sales Training Internet Negotiation 53

Customer Think

DECEMBER 5, 2021

Have you tried recruiting salespeople lately? It's a lot like it was in 2019, pre-pandemic, only different. From time to time, I help clients recruit for key roles. Unlike recruiters, I don't work on a contingency because I take responsibility fo.

Sales 73

Sales 73

Customer Think

AUGUST 19, 2021

This is the fourth post in a series titled “Customer Experience IS Team Member Experience.”. Earlier posts in this series looked at employee engagement’s research history, defined it in behavioral and attitudinal terms, and rev.

Customer Experience 52

Customer Experience 52

SBI Growth

JUNE 9, 2018

In this blog, I will outline the role of Marketing in this critical new Key Account. There is an emerging best practice in Key Account Management that successful B2B firms are quickly deploying. The best practice is a “Revenue Desk”.

Key Account Management 85

Key Account Management Marketing Account Management B2B 85

CMOE

JUNE 12, 2023

There is no shortage of small business blogs out there. The CMOE team is attempting to make the process easier by highlighting the 14 best blogs for small business owners. We encourage you to carve out time to gain valuable insights from these blogs: 1. Given that small businesses created over 12.9

Small Business 52

Small Business Cybersecurity Finance Retail 52

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. We tackled delegate questions as well as coaching and consulting scenarios along the way. The terms (e.g.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Engage Selling

DECEMBER 5, 2014

I’ve been nominated on Top Sales World for 2014’s Top Sales Blog, Top Sales Book, and Top Sales Video. Please vote! You can vote once per day between now and when voting ends on December 12th. Sales Tips'

Sales 87

Sales 87

Scovel

AUGUST 30, 2021

The Marketing team is perceived to be responsible for creating and maintaining websites, sending email blasts, creating brochures and powerpoint presentations and finally… generating qualified leads for the sales people to call into. This will let the two teams see the strategic goals in front of them rather than doing their day to day job.

Negotiation 52

Negotiation Meetings Marketing Stakeholders 52

Showpad

NOVEMBER 21, 2021

In this interview, Jaclyn provides a unique perspective on why her role is important and you can build a revenue enablement team. . How are we cross-training teams? . This led to the development of a revenue enablement team that I currently lead, supporting all of the commercial, customer-facing teams. .

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

CMOE

MAY 9, 2023

For the best women’s entrepreneur blogs across the internet, CMOE has put together these 18 sites for exceptional inspiration, motivation, and advice to help women in business succeed. The blog offers strategies to develop relevant skills, traits, and plans of action to make a meaningful impact in any industry.

Finance 52

Finance Leadership Small Business Publishing 52