Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. After describing what strategic thinking looks like, the author guides readers through the strategy process – with suitable questions to ask during leadership discussions. The examples are mostly products so it’s not ideal for professional services.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Showpad

AUGUST 18, 2020

Sales enablement shouldn’t automate bad practices. Before we go into that, let me summarize what we’ve covered so far in this series for executives. The blog post on digital transformation is a great foundation for our discussion here. Isn’t this what I was told for many years? What are “bad” sales practices?

Digital Transformation 127

Digital Transformation Sales e-Learning Digitalization 127

Zendesk

MAY 26, 2021

Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. The goal of customer service is to foster better customer relationships.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

PandaDoc

APRIL 17, 2024

What is contractor management software, and what is its purpose? What features does contractor management software include? See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies? It can help you control costs.

Software 52

Software Software Management Construction 52

PandaDoc

APRIL 17, 2024

What is contractor management software, and what is its purpose? What features does contractor management software include? See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies? It can help you control costs.

Software 52

Software Software Management Construction 52

MTD Sales Training

JANUARY 21, 2020

I say this because everyone, from the CEO to the janitor , creates an image for what you do. Imagine one of your receptionists answers the phone in a gruff manner because they have just had a bad meeting with their manager. What impression would that leave with a caller who may be thinking about doing business with your company?

Sales Training 112

Sales Training Sales Communication Meetings 112

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. Scaling your startup with customer service. “In The golden rule of customer service?

Software 98

Software Software Decision-making Investors 98

Hubspot Sales

JUNE 6, 2022

LinkedIn has become a staple of prospect research — it has a case for being the most centralized, effective platform for gathering valuable information on potential customers. Experience at their former jobs : Customize your messaging based on their career history. Either way, that deal is probably going nowhere.

Sales 127

Sales Publishing Decision-making Media 127

Tidio

AUGUST 30, 2019

Before we jump into the subject of customer relations, consider this—. There are three varieties of customers: those you have, those you don’t (yet), and those you used to. Well, you want to get new customers, that’s obvious. But you wouldn’t like your past customers to speak badly about you, would you?

Management 105

Management Acquisition CRM Software 105

PandaDoc

APRIL 17, 2024

“What is ACV in sales?”, Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. It shows which customers are the most lucrative. It helps when targeting new customers.

Sales 52

Sales Internet Profitability CRM 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. All you want is to attract more people who might be interested in your product or service. So, what are you doing wrong? So, what are you doing wrong?

Decision-making 117

Decision-making Prioritization B2B Marketing 117

KAM With Passion

NOVEMBER 11, 2020

What is true in the private life is true in business as well, especially between a supplier and their customers. As a company, business unit or sales leaders, here are a few facts to keep in mind: First, In B2B, on average, 70% of revenue comes from existing customers. Third, in a difficult time, customers need support.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

Brooks Group

JUNE 1, 2022

It makes sense that a manager would want to hire someone with industry experience, familiarity with their customers, and maybe even an existing book of a competitor’s business that could be tapped into. If you sell network management services, then the security/alarm systems industry would be aligned. The Cost of a Bad Hire.

Decision-making 85

Decision-making Sales Training Manufacturing Account Management 85

Apptivo

NOVEMBER 17, 2021

Are you finding it challenging to manage your customer relations? Then, this blog is a must-read for you and your organization. This blog walks you through the evolution of Apptivo and how Apptivo CRM solutions have the potential to bring a huge difference to your business. Are you looking to switch to CRM Software?

CRM 98

CRM Software Software Communication 98

Insightly

APRIL 8, 2022

Customer sentiment analysis is, in simplest terms, the study of how your customers feel about you. If that sounds a little vague, consider this: one in three customers say they would leave a brand they love after just one bad customer experience. . What is customer sentiment analysis? The problem?

CRM 98

CRM Media Finance Decision-making 98

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction.

Media 98

Media Customer Experience Retail Value Proposition 98

Insightly

MAY 30, 2023

In today’s world, companies rely on data to manage the end-to-end sales process, power marketing automation campaigns, deliver exceptional customer service, and so much more. Depending on the size of your company, you may be dealing with hundreds, thousands, or even millions of customer data records. What is CRM data clean up?

CRM 52

CRM Customer Experience Organization Media 52

Red Star Kim

SEPTEMBER 8, 2023

Second, I observed that often in professional services marketing and business development we have minimal involvement in research, innovation, product development and pricing. Having considered the principles behind accounting and financial statements , we delved into the accounts of a large accounting LLP to see what we could find out.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Outbound Engine

APRIL 28, 2020

Ask yourself: What are they doing online? What problems are they trying to solve? Do you know what interests them? What would they find entertaining? Set up Google Alerts for topics that interest your customers. Follow industry blogs or sign up for newsletters. Want to improve your strategy?

Media 124

Media Innovation Marketing Customer Experience 124

Brooks Group

MARCH 7, 2024

What Is a Consultative Selling Approach? What Is a Consultative Selling Approach? Each type of buyer may have very different reasons for purchasing the same product or service. They make buying decisions about products and services they don’t personally use. Is this deserved?

Procurement 68

Procurement Management Decision-making Sales Training 68

Red Star Kim

JANUARY 28, 2024

We welcomed delegates from legal, accountancy and financial services firms. Having facilitated this session many times in the past in face-to-face workshops, it was exhilarating to experience the change in running it on-line for the first time. Their roles included: team leaders, partners, functional experts and compliance professionals.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Brooks Group

MAY 17, 2022

Any one of these events would be difficult to manage on its own, but since they’re all happening simultaneously, sales leaders are feeling like they were two years ago: isolated, unsure of what to do and how to direct their teams. What if we can take all of these negative macro events, and somehow turn them into a positive?

Supply Chain 87

Supply Chain Co-Creation Facilitation Sales 87

Hubspot Sales

FEBRUARY 16, 2018

How to Break Bad Habits. To break bad habits, begin by defining the behavior you want to change and identifying what triggers that behavior. After a long day of sales calls, juggling what feels like a million prospects, and filling out endless CRM fields -- it’s easy for salespeople to slip into bad work habits.

Sales 110

Sales Brainstorming Meetings Publishing 110

Hubspot Sales

APRIL 6, 2020

Imagine you're a business owner looking for a new telecom service provider for your business communications. The blog is hosted by an organization called OutBound Telecom, and you start to think that company might be the right one to suit your needs. A Bad Product Comparison. Product Comparisons.

Sales 74

Sales Decision-making Facilitation Communication 74

Brooks Group

JUNE 1, 2022

It makes sense that a manager would want to hire someone with industry experience, familiarity with their customers, and maybe even an existing book of a competitor’s business that could be tapped into. If you sell network management services, then the security/alarm systems industry would be aligned. The Cost of a Bad Hire.

Decision-making 67

Decision-making Sales Training Manufacturing Account Management 67

Nutshell

APRIL 24, 2024

An Office 365 Outlook CRM integration allows you to do so much more with your email service, including team collaboration, sales management, email marketing, and lead generation. This blog post highlights the best CRM solutions for Outlook users, breaking down their pros, cons, and pricing.

CRM 71

CRM Software Software Marketing 71

MTD Sales Training

OCTOBER 24, 2018

“The customer is always right”. And how often have you thought of those words and cringed when the customer you are with has said something you know is definitely the wrong side of wrong? He states that there are times when a customer isn’t right, and it will cause issues if we believe in this old-adage that they are always right.

Transportation 109

Transportation Sales Training Meetings Sales 109

Brooks Group

OCTOBER 19, 2022

The way people are measured, what they’re responsible for in terms of results, and the way they get results are all different. Today’s customers don’t make one decision to do business with you. One research company found that 76% of customers said they’d stop doing business with a company after just one bad experience. .

Sales Training 84

Sales Training Sales Account Management B2C 84

Red Star Kim

DECEMBER 5, 2023

What CRM/systems would people recommend? There was much discussion about the different systems that were used – and people’s views on whether they were good, bad or indifferent. A variety of specialist (to professional services) and mainstream CRM systems were explored. Others asked about platforms for event invitations.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

SuperOffice

NOVEMBER 26, 2021

While it’s impossible to turn a website visitor into a customer before they reach the decision stage of the customer journey, you are still able to impact the customer journey itself. If this doesn’t sound convincing enough, let’s have a look at the B2B customer journey. Offer downloadable resources.

B2B 128

B2B B2C Decision-making Advertising 128

MTD Sales Training

AUGUST 6, 2019

Customers often judge us by the quality of the back-up service we offer. If everything goes well before we actually start working with them, they may see fit to buy our products and services. If the back-up isn’t there, we may as well say goodbye immediately to this customer being loyal to us.

Sales Training 74

Sales Training Decision-making Communication Sales 74

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. What is customer trust?

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

Nutshell

APRIL 11, 2023

Customer relationship management (CRM) software is one of the most important tools for you to have in your marketing and sales arsenal. That’s the question we’re going to answer in this blog post, so keep reading for more info. We’ll use the rest of this blog post to look in more detail at each of those features.

CRM 62

CRM Software Software Marketing 62

Strategic Communications

JUNE 2, 2023

In this blog post, we’ll look at some of the best tips for getting the most out of generative AI for content marketing. What is Generative AI? This technology can be used to create a wide range of content including blog posts, social media captions, emails, and even product descriptions.

Marketing 52

Marketing Artificial Intelligence B2B e-Learning 52

Hubspot Sales

MAY 10, 2018

They don’t care about your vision or data, they want to hear what your customers have to say. And if what they find isn’t flattering, you won’t be able to close. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service.

Sales 89

Sales Key Account Management Leadership Customer Experience 89

Apptivo

APRIL 29, 2021

“ Good customer service costs less than bad customer service ” – This quote by Sally Gronow is certainly an essential factor that should be taken into account while boosting your business value. Investing money to improve customer service will thereby increase the customer success rate.

Software 88

Software Software Decision-making Customer Experience 88

Showpad

MAY 7, 2020

If that’s not the case – if you’re not engaged in sales enablement or your current approach doesn’t meet your expectations and deliver desired results, I encourage you to read this blog post with an open mind and heart to establish a thorough understanding of sales enablement. . What does this mean?

Sales 134

Sales CRM Sales Management Digitalization 134