Red Star Kim

OCTOBER 24, 2022

Behaviour in sales meetings). This article is a reminder of the key points valued by the delegates: Nine insights: Sales processes and selling skills for targeting and meetings. Sales meetings. Delegates reported some fee-earner challenges when attending preliminary sales meetings. Debrief after meetings.

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Red Star Kim

FEBRUARY 14, 2023

This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. What is the marketing consultant’s approach from the first meeting? A good example of a limiting belief comes from running. How much do you value strategy in the equation?

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

NOVEMBER 8, 2022

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Such as the way we start or end our emails and how we message by text and on WhatsApp.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. This topic is explored well in the recent book Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com).

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

OCTOBER 18, 2022

I completed my MBA two decades ago although I consume the latest management books voraciously. This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. My usual method of reading such a book is to underline the key points.

Organization 130

Organization Innovation Leadership Management 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. Video) (kimtasso.com).

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 9, 2023

At the end of January, I enjoyed meeting delegates (at the Novotel at Tower Hill) on the MBL “Developing more work from referrers and intermediaries” workshop. Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Mercuri International

MAY 22, 2024

Key drivers of this preference include: Changing Buyer Behaviors : Prior to the COVID-19 outbreak in 2020, face-to-face meetings were the standard practice. In May 2020, shortly after the pandemic began, 75% of B2B buyers indicated a preference for virtual sales interactions over face-to-face meetings. This quickly shifted.

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Hubspot Sales

AUGUST 31, 2022

When these team members walk into a meeting or join a call, they immediately put customers at ease with their conversational tone and genuine demeanor. Emotional intelligence (EQ). Research from TalentSmart EQ found that 90% of top sales performers are high in emotional intelligence. They are humble. The Matcher.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Jermaine Edwards

DECEMBER 6, 2023

How does trust show up in our everyday communication and engagement? It happens when who you are to your customer (your character, honesty, challenge, consistency, values and more) becomes something that impacts the way they integrate, communicate, share and create opportunity with you.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Red Star Kim

FEBRUARY 22, 2024

It provides a way to drive dialogue and explore ideas in a structured way.

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. OpenAI can summarize books in 1000 characters or write poems for the Christmas party. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

CMOE

JUNE 21, 2021

Supervising can be extremely rewarding but also challenging—there are varying personalities, communication styles, skill sets, and roadblocks to manage, all while trying to maintain high-quality output. Key soft skills include: Communication : About 86 percent of employees and executives attribute workplace failure to a lack of communication.

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Poor communication escalates the conflict. Poor communication escalates the conflict.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

CMOE

OCTOBER 27, 2020

The Extraordinary Business Book Club. Book recommendations for leaders. The Host: Kim Scott, the author of the book Radical Candor , with Russ Laraway, co-founder of Candor, Inc. Best Episodes: The first episode , in which Kim and Russ explain the key points and practical steps from the book. HBR IdeaCast. Manager Tools.

Management 93

Management Leadership Supply Chain Performance Review 93

PandaDoc

MAY 28, 2024

Consultative sales, by definition, is a selling strategy that focuses on meeting customer needs. Giving prospects the chance to speak ensures you meet their needs and give them what they want. Greater customer loyalty and retention: Reps communicate and interact with customers with authenticity. What is consultative sales?

Sales 52

Sales e-Learning Healthcare Software 52

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Account Management Skills

OCTOBER 4, 2021

He’s the author of the must read book for anyone in agency account management, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer account managers doing more with much less experience. The short answer to why I wrote the book is this, I wrote it because no one else wrote it. Robert 00:14.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

CMOE

APRIL 27, 2021

To get started, pose these questions to yourself, in one-on-one discussions with team contributors, or in team meetings: What are some things you have valued in your role and throughout your career? Take courses & read books/articles. Successes can be celebrated during company or team meetings or in company newsletters.

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

Account Management Skills

JUNE 22, 2021

And obviously, me being me, I protect Steve, don’t judge a book by its cover. Steve, how did you feel when you were going into that interaction, you got to meet that guy for the first time? And so we meet amazing leaders that are hidden within their company brands that are almost like paralysed by fear. So kudos to him.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

Account Management Skills

APRIL 27, 2021

Yeah, just make sure that the channels of communications are open. But what you’re saying is, and this is something I read in a book about management, was where the leader would always come in and talk to everybody in the room, you know, acknowledge them and know their name or ask out and it was just that personal touch.

Account Management 52

Account Management Management Decision-making Leadership 52

Account Management Skills

MARCH 2, 2021

. * The worst thing agencies can do during client meetings and pitches. * How to treat the client when having meetings and do your homework before meeting clients. * The importance of taking the time to do your research before client meetings and pitches. * Transcript: Jenny . help us solve it.

Marketing 52

Marketing Account Management Meetings Media 52

SalesGlobe

SEPTEMBER 13, 2023

Talk about a great way to meet people. So using that context, Michel, I my panel, I’m standing just again, a little more centered because at that time we were meeting and I was like, Oh, it’s going to do a lot of repetitious information processing jobs, and it’s doing a lot of emotional and information processing.

Sales 52

Sales Decision-making Internet Emotional Intelligence 52

Hubspot Sales

SEPTEMBER 28, 2021

Real estate is a fantastic opportunity to meet new people. It's vital to consider whether you can handle this stress and whether you feel you have the emotional intelligence to curtail it when it does arise. The last step in becoming an agent is networking and growing your community. Be a strong communicator.

Emotional Intelligence 127

Emotional Intelligence Communication Decision-making Media 127