Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. Video) (kimtasso.com).

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. A challenging role requiring deep insight into potential clients and value propositions as well as a great deal of confidence.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 9, 2023

At the end of January, I enjoyed meeting delegates (at the Novotel at Tower Hill) on the MBL “Developing more work from referrers and intermediaries” workshop. Cross-pollination could be achieved by having people attend meetings for different departments. This supported mutual knowledge of their professional work.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. This topic is explored well in the recent book Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). Delegate poll results.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This book explores how to manage these differences when communicating digitally Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Some noted that often – for both internal and external referrals – they were called in too late.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Hubspot Sales

AUGUST 31, 2022

When these team members walk into a meeting or join a call, they immediately put customers at ease with their conversational tone and genuine demeanor. Emotional intelligence (EQ). Research from TalentSmart EQ found that 90% of top sales performers are high in emotional intelligence. They are humble. The Matcher.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Red Star Kim

FEBRUARY 22, 2024

It provides a way to drive dialogue and explore ideas in a structured way.

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Jermaine Edwards

DECEMBER 6, 2023

After reading close to 50 different books and research papers on social psychology, ethics of trust, cultural trust, cultural behaviour and just plain old observation in business. Check out Daniel Goleman’s book on Social Intelligence). We prepare for our meetings and calls with clients. This isn’t easy.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Red Star Kim

JANUARY 22, 2024

A chance encounter with Helen Kensett at a recent conference reminded me about her 2016 sales book. I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. My books are listed here Publications by Kim Tasso.

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Hubspot Sales

APRIL 13, 2022

As long as your why and what are fixed, you can adapt your how to to meet the needs of the business. Your sales goals should be your main priority and as a result, you'll want to hold some control over how you meet them. Tracking your pipeline is a way to view, in real time, how close you are to meeting your goals. Not exactly.

Emotional Intelligence 87

Emotional Intelligence CRM Meetings Publishing 87

Red Star Kim

MAY 22, 2023

Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic. So I’ve selected three books – depending on whether you are a beginner or a pro and whether you are in the UK or the USA.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

DECEMBER 5, 2023

There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare. Finding ways to meet with people in real time (such as at social events) can help. Make myself more visible in meeting with fee earners.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Hubspot Sales

JANUARY 31, 2018

Emotional Intelligence. Challenge yourself to read three books about enterprise sales, find a mentor experienced in selling to high-end clientele, and take someone in your sales organization’s leadership out to coffee to better understand the company’s decision. Emotional intelligence. Business Acumen Skills.

Emotional Intelligence 110

Emotional Intelligence Decision-making Sales Leadership 110

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. OpenAI can summarize books in 1000 characters or write poems for the Christmas party.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

CMOE

JUNE 21, 2021

Driving high emotional intelligence among remote managers. In her book, Reality-Based Leadership , training expert Cy Wakeman discusses how workplace leaders can build a results-oriented culture driven by innovation and engagement—not drama. How to accurately document actions or behaviors that fail to meet workplace standards.

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

CMOE

OCTOBER 27, 2020

The Extraordinary Business Book Club. Book recommendations for leaders. The Host: Kim Scott, the author of the book Radical Candor , with Russ Laraway, co-founder of Candor, Inc. Best Episodes: The first episode , in which Kim and Russ explain the key points and practical steps from the book. HBR IdeaCast. Manager Tools.

Management 93

Management Leadership Supply Chain Performance Review 93

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Despite our bodies’ responses, we can tame the stress and meet customers’ needs in any scenario.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Red Star Kim

MAY 9, 2023

I’m often asked if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic. And here is Conversation skills book review 1 – How to talk to anyone about anything – James W. And here is Conversation skills book review 1 – How to talk to anyone about anything – James W.

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

Red Star Kim

APRIL 24, 2023

Working with gatekeepers on the telephone There were questions about how best to deal with gatekeepers (there is more information about the role of gatekeepers in the decision-making unit Selling Basics – Detectives and DMUs (Video) and recommended books (kimtasso.com). Gatekeepers can be enlisted as sponsors as well.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

CMOE

JUNE 6, 2019

Increasing your emotional intelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotional intelligence that we’ll explore below. What Is Emotional Intelligence? Our tips and strategies will show you how.

Emotional Intelligence 45

Emotional Intelligence Performance Review Negotiation Meetings 45

Account Management Skills

JUNE 22, 2021

And obviously, me being me, I protect Steve, don’t judge a book by its cover. Steve, how did you feel when you were going into that interaction, you got to meet that guy for the first time? And so we meet amazing leaders that are hidden within their company brands that are almost like paralysed by fear. So kudos to him.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

CMOE

APRIL 27, 2021

To get started, pose these questions to yourself, in one-on-one discussions with team contributors, or in team meetings: What are some things you have valued in your role and throughout your career? Take courses & read books/articles. Successes can be celebrated during company or team meetings or in company newsletters.

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

Account Management Skills

MARCH 2, 2021

. * The worst thing agencies can do during client meetings and pitches. * How to treat the client when having meetings and do your homework before meeting clients. * The importance of taking the time to do your research before client meetings and pitches. * Transcript: Jenny . Oh yeah, absolutely.

Marketing 52

Marketing Account Management Meetings Media 52

Red Star Kim

OCTOBER 13, 2023

(Video) (kimtasso.com) Essential soft skills for lawyers (kimtasso.com) Insights included: Process Clarity of learning aims Processes to capture new learning and training needs Methods to measure satisfaction, effectiveness and impact Technology harnessed with online learning platforms that provide both suggestions and standard content Allow people (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Account Management Skills

OCTOBER 4, 2021

He’s the author of the must read book for anyone in agency account management, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer account managers doing more with much less experience. The short answer to why I wrote the book is this, I wrote it because no one else wrote it. Robert 00:14.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

Hubspot Sales

SEPTEMBER 28, 2021

Real estate is a fantastic opportunity to meet new people. It's vital to consider whether you can handle this stress and whether you feel you have the emotional intelligence to curtail it when it does arise. As an agent, meeting someone new is always an opportunity to expand your reach and collect new leads.

Emotional Intelligence 128

Emotional Intelligence Communication Decision-making Media 128

Red Star Kim

OCTOBER 18, 2022

I completed my MBA two decades ago although I consume the latest management books voraciously. This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. My usual method of reading such a book is to underline the key points.

Organization 130

Organization Innovation Leadership Management 130

Account Management Skills

APRIL 27, 2021

But what you’re saying is, and this is something I read in a book about management, was where the leader would always come in and talk to everybody in the room, you know, acknowledge them and know their name or ask out and it was just that personal touch. Like we had an internal meeting, I remember it to this day. Jenny 35:38.

Account Management 52

Account Management Management Decision-making Leadership 52

SalesGlobe

SEPTEMBER 13, 2023

Talk about a great way to meet people. So using that context, Michel, I my panel, I’m standing just again, a little more centered because at that time we were meeting and I was like, Oh, it’s going to do a lot of repetitious information processing jobs, and it’s doing a lot of emotional and information processing.

Sales 52

Sales Decision-making Internet Emotional Intelligence 52