SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Think creatively to address issues and pay attention to clients’ needs. Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards.

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

JANUARY 16, 2023

Responsible for the onboarding process for new accounts to ensure successful implementations. Establish and maintain close relationships with clients at multiple organizational levels. Grow, and expand customer product adoption and revenue.

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Keep regular meetings with key stakeholders & running Business Reviews.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

APRIL 19, 2022

Work closely with the Senior Stakeholders to report and present at Monthly and Quarterly. Manage the client training and client onboarding necessary to improve client time to value. Act as a point of Escalation point and manage issues/incidents to the conclusion, utilizing support teams and processes.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Manage adoption across all stakeholders for Measured products and services.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 22, 2020

As a Customer Success Manager, you will have to understand the overall vision of the company and help stakeholders achieve business success through the Domo platform. You will be responsible for the onboarding of new clients and driving product adoption. Drive Customer Success, retention and growth.

Customer Success 10

Customer Success Client Onboarding Onboarding Client Relationships 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Assist in the development and execution of marketing strategies specific to customer needs, resources, and audiences.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

APRIL 20, 2021

Apply here: [link] Role: Director of Customer Success Location: Boise, ID, US Organization: QDM Inc As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

JULY 22, 2021

Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

DECEMBER 4, 2020

Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Develop client onboarding plan and work with new clients to ensure smooth onboarding.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

FEBRUARY 2, 2021

Apply here: [link] Role: Customer Success Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site.

Customer Success 8

Customer Success Client Onboarding Customer Experience Onboarding 8

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Ensure a successful and robust onboarding experience for all new customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Execute consulting projects with customers.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

Zendesk

APRIL 1, 2022

Say two CSMs call two new customers as a part of the onboarding process. If one agent takes 30 minutes to complete the training while the other takes an hour, there might be a lack of alignment on what defines a successful onboarding experience. CS Ops will often organize metrics into reporting dashboards for corporate stakeholders.

Customer Success 97

Customer Success Logistics Onboarding CRM 97

SmartKarrot

MARCH 4, 2021

Customer onboarding is necessary to keep customers from churning. Good onboarding is the gap between customer log in and churn. If a customer does not like the onboarding, the chances of them churning are high. If a customer does not like the onboarding, the chances of them churning are high. Like what you are reading?

Onboarding 19

Onboarding Client Onboarding Communication Customer Success 19

SmartKarrot

APRIL 11, 2022

Drive Miro product adoption by leading onboarding for new customers and teams. Contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior.

Customer Success 3

Customer Success Onboarding Client Onboarding Strategic Thinking 3

SmartKarrot

OCTOBER 1, 2022

Apply here: [link] Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders at all levels. Lead complex customer onboarding projects.

Customer Success 3

Customer Success Logistics Client Onboarding Onboarding 3

SmartKarrot

JUNE 23, 2022

Together with the onboarding team, ensure a smooth client onboarding, change management, and integration phase. Develop and manage long-term partnerships with key customers and stakeholders. Drive and coordinate various projects to achieve the strategic growth objectives of your customers and Onfido.

Customer Success 3

Customer Success Client Onboarding Onboarding Finance 3

SmartKarrot

FEBRUARY 28, 2022

Presenting regularly to the customer and Bidgely stakeholders on the health of projects and solutions. Apply here: [link] Role: Senior Customer Success Manager Location: Remote, United States Organization: Adaptive Business Group As a Senior Customer Success Manager, you will be accelerating the client onboarding phase and product adoption.

Customer Success 3

Customer Success Client Onboarding Stakeholders Onboarding 3

PandaDoc

MAY 8, 2023

On top of that, most of these platforms are equipped with analytics and tracking tools that allow organizations to gain valuable insights into customer behavior and use that information to streamline future support operations or better client onboarding. Zendesk What is it: An all-in-one customer service and support platform.

Software 52

Software Software Communication Publishing 52