Communication Digital Transformation Digitalization Financial Services 
Flevy
JANUARY 17, 2024
Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.
Red Star Kim
JUNE 7, 2023
Competitor strategies had to be inferred from the wide range of publicly-communicated content. Furthermore, many large, complex firms had different strategies at both sector and service levels without a unifying firm strategy. It’s market position as a full-service law firm for the financial services sector was also admired.
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Zendesk
FEBRUARY 3, 2023
Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry.
Zendesk
MAY 3, 2021
Financial Services & FinTech. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.
MDI Training
APRIL 25, 2022
In recent years, the world of work has steadily evolved from static office workplaces to more flexible work options, and the effects of the last year have made this transformation even more rapid. You know the most important requirements for communication and collaboration that you can implement together in the digital working world.
Freshworks
NOVEMBER 12, 2020
Well, that’s digital transformation on steroids. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. That is the scale at which digital is now a way of life for our customers. Pretty much known, wasn’t it? A resounding why.
SBI
SEPTEMBER 18, 2018
Stronger communication between peers, more effective coaching of team members and more efficient ongoing staff learning. Patrick: Bigtincan works with more than 200 enterprise companies and 240 SMBs in industries such as healthcare, retail and financial services including GUESS and Palo Alto Networks.
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