Customer Think

NOVEMBER 17, 2021

With the rise of social media and online communities, people are connecting with their peers (and potential customers) more closely and with interesting effects. There’s been a shift towards building a community rather than […].

Marketing 122

Marketing Media Digitalization 122

NG Data

FEBRUARY 20, 2024

Community banks claim services are expensive and delayed. Source The post Community Banks Voice Frustration with Core Tech Providers appeared first on NGDATA. Fiserv, FIS, and Jack Henry dominate the core banking services market, leaving smaller players with unfavorable contracts.

Banking 52

Banking Marketing 52

Help Scout

AUGUST 22, 2023

Brand communities are helping companies supercharge their customer service with insights into customer needs, expectations and desires. Read the full article

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98

Customer Think

MARCH 1, 2023

An Interview with Mark Schaefer Conventional marketing wisdom says that communities are a great way to connect with your target audience in an engaging and meaningful way.

Marketing 80

Marketing Digitalization 80

NG Data

JANUARY 10, 2024

Federal Reserve's CDIAC expressed disappointment with the final rule modernizing compliance assessment with the Community Reinvestment Act. Source The post Community bankers express concern about CRA rule appeared first on NGDATA. Members suggested that banking agencies offer training and access to analytical software.

Banking 52

Banking Software Software 52

NG Data

JANUARY 18, 2024

Building and maintaining trust between banks and their communities is important. Banks should listen to their communities, grow partnerships with trusted stakeholders, and provide relevant financial solutions tailored to their customers' needs.

Banking 52

Banking Stakeholders 52

NG Data

NOVEMBER 1, 2023

The post Community banking: A growing alternative appeared first on NGDATA. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.

Banking 52

Banking Digitalization Marketing 52

Zendesk

JUNE 18, 2021

That’s why so many consumers turn to community forums when they need information or support from their favorite brands. Community forums also provide a self-service option for customers looking for support and are a powerful source of customer feedback. By having a community forum, businesses can: Reduce support costs.

Brainstorming 98

Brainstorming Software Software Customer Experience 98

NG Data

APRIL 3, 2024

Community banks are facing challenges in adapting to technology, retaining talent, and navigating changing depositor expectations. They are betting on growth, community engagement, and mixed-use buildings to overcome these challenges, despite regulatory overreach being viewed as a major threat to community banks.

Banking 40

Banking 40

Customer Think

NOVEMBER 13, 2023

One effective approach is the implementation of a community-building strategy. In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. In the […]

Retail 72

Retail Customer Experience Innovation Marketing 72

ClearPoint Strategy

JANUARY 9, 2024

We held the first ClearPoint Community Regional Meeting of 2020 in Fort Worth, TX.

Meetings 52

Meetings 52

ClearPoint Strategy

JANUARY 9, 2024

We went to Toronto, ON to hold ClearPoint's Community Regional Meeting of 2019.

Meetings 52

Meetings 52

Envisio

SEPTEMBER 5, 2023

A community health strategic plan is a proactive measure to mitigate the effects of these surges; by having a plan in place, your local government and/or your public health department can be sure that you have the measures necessary to keep your community healthy and happy.

Transportation 52

Transportation Healthcare Government Decision-making 52

NG Data

JANUARY 5, 2024

Community banks embracing AI for enhanced efficiency must be wary of regulatory risks, especially those related to fair lending and customer interaction. Source The post Regulatory Perceptions of Artificial Intelligence and What They Mean for Community Banks appeared first on NGDATA.

Artificial Intelligence 52

Artificial Intelligence Banking 52

Crank Wheel

APRIL 20, 2022

Believe it or not, communities can be found in the marketing industry. That means that there are many communities that are all about improving search engine optimization (SEO) and branding.

Marketing 98

Marketing 98

Customer Think

APRIL 15, 2024

Today’s consumer is ravenous for video content – on average, they watch 17 hours of online video per week, and they’re 52% more likely to share videos with their peers than any other kind of content.

Retail 64

Retail Sales Digitalization Marketing 64

OnStrategyHQ

SEPTEMBER 10, 2021

This includes billions of dollars in grants and available funds to governments and community action alliances to support the American people. Helping Community Action Agencies Make the Most of These Funds. They need to have a strategic plan in place and provide reports against their progress to the federal government.

Government 98

Government Profitability Banking Small Business 98

NG Data

DECEMBER 18, 2023

This technology has notable use cases in community banks, including chatbots for customer support, monitoring transactions, and underwriting loans. While AI can improve loan underwriting and reach underserved borrowers, it cannot replace the value of local knowledge and personal relationships in community banks.

Artificial Intelligence 52

Artificial Intelligence Banking 52

Zendesk

JUNE 6, 2022

Set up a community forum with community software, a tool specifically designed for creating digital gathering spaces. Pick the right community software, and you’ll be set to grow a following of loyal fans. What is community software? What is community software? Features of community software. Integrations.

Software 75

Software Software Artificial Intelligence Customer Experience 75

NG Data

FEBRUARY 15, 2024

Source The post A Generative AI Decision-Making Guide for Community Banks and Credit Unions appeared first on NGDATA. Large Language Models (LLMs) enable us to exchange information with machines in our native language, leading to significant benefits for financial institutions.

Decision-making 52

Decision-making Banking Management 52

Zendesk

MAY 25, 2022

But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. These are five steps to get you into the CX community faster and smarter: Follow thought leaders and opinion shapers.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

ClearPoint Strategy

JANUARY 9, 2024

The ClearPoint Team hosted a virtual ClearPoint Community Colorado regional meeting.

Meetings 52

Meetings 52

Sandler Training

JANUARY 22, 2021

Mike Montague interviews Randy Seidl on How to Succeed at Being Part of a Sales Community. The post How to Succeed at Being Part of a Community [PODCAST] appeared first on Sandler Training.

Sales 116

Sales 116

Zendesk

MARCH 18, 2021

Many of these, specifically against the elderly and Asian-owned businesses, have occurred in our own communities. We are heartbroken and angered by these continued acts of injustice and violence against the Asian American and Pacific Islander (AAPI) community. Last year, reported hate crimes against Asian Americans rose by 150%.

Publishing 95

Publishing Organization Profitability Media 95

Envisio

AUGUST 21, 2023

Public sector organizations can create effective, impactful strategic plans and build stronger connections with their communities by communicating transparently, engaging the community, and aligning strategic priorities to meet stakeholder needs. Sharing progress demonstrates that you are doing the work you committed to.

Government 52

Government Stakeholders Prioritization Communication 52

SBI Growth

MAY 12, 2020

Marketing teams worked quickly to stand up virtual communities and help customers in an authentic way. At the beginning of stay-at-home orders, maintaining a connection with the customer base was a top priority for CMOs. Now, as executives look to the.

Marketing 112

Marketing Telecommunications Customer Experience Customer Success 112

Help Scout

AUGUST 22, 2023

What is the value of community and what separates it from social, support, and other roles? Interview with Sarah Judd Welch of Loyal. Read the full article

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40

ClearPoint Strategy

JANUARY 9, 2024

Nine communities participated in the 1st Strategy and Performance Management Cohort.

Management 52

Management 52

NG Data

NOVEMBER 1, 2023

The post Regulatory Perceptions of Artificial Intelligence and What They Mean for Community Banks appeared first on NGDATA. Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.

Artificial Intelligence 52

Artificial Intelligence Banking Digitalization Marketing 52

Zendesk

APRIL 22, 2021

Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community. It’s a growing community with international popularity—76 percent of users reside outside of North America. ” —Mak Azadi, Discord COO.

Customer Experience 98

Customer Experience Communication Innovation Meetings 98

ClearPoint Strategy

JANUARY 10, 2024

Learn how to create an effective community health improvement plan.

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52

Matthew Barby

AUGUST 20, 2019

Just under two years ago I launched an online community business called Traffic Think Tank with two other co-founders, Nick […]. The post The Delicate Balance of Building an Online Community Business appeared first on Matthew Howells-Barby.

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105

Zendesk

JUNE 30, 2022

Urban Alchemy provides four core services: community engagement and outreach, interim housing, hygiene services, and street-cleaning services. The largest number of Urban Alchemy practitioners are involved in community outreach. Kirkpatrick Tyler, chief of government and community affairs at Urban Alchemy.

Government 52

Government Prioritization Software Software 52

Customer Think

DECEMBER 21, 2022

Online communities are very useful to enhance human connections and customer experiences. First and foremost, they provide a platform for people to share knowledge with each other.

Customer Experience 72

Customer Experience 72

Strategic Planning and Management Insights

DECEMBER 16, 2021

The church is a friendly one, whose mission it is to reach people in a culturally relevant manner, to support vulnerable community members, encourage generosity, and to develop strong leaders. West Point Baptist Church (WPBC) is a church in Hattiesburg, Mississippi.

Meetings 98

Meetings 98

Hubspot Sales

OCTOBER 1, 2021

Here’s how to benefit from the valuable online communities about CRM that are right at your fingertips. This is a unique metric based on reviews gathered from the G2 user community as well as data aggregated from online sources and social networks. As anyone who has implemented one before will know, it costs time as well as money.

CRM 79

CRM Software Software Decision-making 79