Customer Think

MARCH 25, 2023

The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses through a physical store location or an online site.

Retail 71

Retail Customer Experience 71

Customer Think

DECEMBER 1, 2022

November 28, 2022. Add to rss feed. These are difficult.

Customer Experience 126

Customer Experience 126

Customer Think

FEBRUARY 1, 2023

With the abating restrictions on social lifestyle post the global pandemic, there’s a noticeable shift in customers’ purchase behavior now. To the wonder of several businesses, customers are reverting to retail stores for in-person shopping experiences again.

Customer Experience 69

Customer Experience Retail 69

Holden Advisors

FEBRUARY 1, 2022

Your customers’ perceived value matters too, especially if you want to build lasting business relationships. But, for customers, perceived value is often derived from the experience they have during the initial purchase and while interacting with the product or service. The Value of Knowing Your Customer.

Decision-making 369

Decision-making Communication Customer Experience Marketing 369

Red Star Kim

FEBRUARY 1, 2024

And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response. And I suspect that increased use of Gen AI for copy and content will exacerbate the trend.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Customer Think

APRIL 23, 2024

Behind every great customer experience (CX) is a happy, satisfied customer. Many […]

Customer Experience 59

Customer Experience 59

Tidio

FEBRUARY 26, 2021

This has forced lots of businesses to channel their resources towards delivering better online experiences. Well, almost 90% of online customers say their last shopping experience was positive. This leads us to several burning questions, though: What is it specifically that makes an online shopping experience positive?

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Arpedio

APRIL 15, 2024

The adoption of AI technologies is not merely a trend; it represents a fundamental shift that empowers businesses to optimize their sales processes, improve customer engagement, and drive revenue growth. Personalized Customer Experiences : AI enables businesses to deliver highly personalized experiences to customers.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Mike Kunkle

NOVEMBER 23, 2023

Your sellers achieve what they and your company want by helping enough of your buyers and customers achieve what they want. In the best-case scenarios, those gains would also exceed the current trend line of performance (what the sales force was likely to do without enablement efforts) and deliver accretive improvements in performance.

Sales 258

Sales Finance Decision-making Profitability 258

Zendesk

FEBRUARY 10, 2023

Simply put, customer experience (CX) is how customers perceive all of the interactions they have with a company at any given point in the buyer’s journey. Staying on top of the latest data, trends, and statistics can help CX teams identify what they already excel at and where they can improve. See for yourself.

Customer Experience 98

Customer Experience Decision-making Profitability Retail 98

Zendesk

JANUARY 31, 2024

Welcome back to part two of our conversation with Joey Edwards-Lebair, Zendesk’s Senior Customer Insights Manager and lead researcher for our annual CX Trends report. AI is really helping experiences become what they always were supposed to be,” Edwards-Lebair said. “AI

Customer Experience 59

Customer Experience Leadership Management 59

Kainexus

MARCH 24, 2024

With consumer preferences, market trends, and technology constantly shifting, retailers must adapt and innovate continuously to remain competitive. Staying ahead of the curve is paramount to success in the ever-evolving retail landscape. This is where the concept of continuous improvement becomes invaluable.

Retail 71

Retail Profitability Innovation Customer Experience 71

ACT

APRIL 22, 2024

Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales. There are ways to build your customer base and generate revenue despite an economic slowdown. That involves staying on top of changing market trends and consumer demands and preferences.

Supply Chain 52

Supply Chain Small Business Investors Sales 52

Arpedio

APRIL 11, 2024

By leveraging AI technologies , sales teams can gain valuable insights from vast datasets, personalize customer interactions at scale, and predict future trends with greater accuracy. AI for sales represents a paradigm shift in how businesses approach customer acquisition and relationship management.

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Supply Chain 100

Supply Chain 100

QYMATIX

APRIL 8, 2024

For B2B wholesalers, predictive sales software can predict customer behaviour. On the other hand, data mining is a broader term that describes the process of discovering patterns, relationships and trends in large data sets. The ability to anticipate demand trends gives companies a clear competitive advantage.

B2B 52

B2B Supply Chain Sales Analytics Customer Experience 52

Hubspot Sales

APRIL 6, 2023

To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends. Personalized Online Shopping Will Get More Personal Source No one wants a shopping experience that sounds like a car salesman copied and pasted their sales pitch — it is incredibly grating and generic.

eCommerce 99

eCommerce B2B B2C Retail 99

Customer Think

DECEMBER 30, 2023

Reflecting on 2023, it’s clear that the Customer Experience (CX) Landscape continues to undergo a profound Transformation. In this issue, we cover some of these pivotal […]

Customer Experience 64

Customer Experience Organization 64

Arpedio

FEBRUARY 23, 2024

At its core, revenue intelligence involves the systematic collection, analysis, and interpretation of data related to sales, customer behavior, market trends, and competitor insights. Brief Overview of Revenue Intelligence Revenue intelligence represents a paradigm shift in how businesses harness data to drive revenue growth.

Decision-making 52

Decision-making Customer Experience CRM Profitability 52

Customer Think

JULY 21, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

Acquisition 141

Acquisition Customer Experience 141

Strategic Communications

OCTOBER 3, 2023

When it comes to trend spotting in the marketing space, there’s a bright, shiny thing in the room: artificial intelligence. But it can also be a distraction that keeps marketing pros focused raptly on it and turning their attention away from other compelling technologies and trends that should be on their radar screens.

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. Data-Driven Insights: AI algorithms analyze vast amounts of data to uncover patterns, trends, and correlations that human analysts may overlook.

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. What will AI look like in CRM?

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. What will AI look like in CRM?

CRM 52

CRM Customer Experience Software Software 52

Customer Think

OCTOBER 19, 2021

To understand how organizations can harness the power of AI to drive customer experience and loyalty, it’s important to acknowledge the #1 business trend that’s currently disrupting the nature of customer experience and loyalty as we’ve known them: digital transformation.

Customer Experience 130

Customer Experience Digital Transformation Digitalization Organization 130

Customer Think

OCTOBER 10, 2021

by Kim Campbell in Customer Experience, Customer Service Trends, Kim Campbell Few industries are quite like travel. Even before the pandemic, customers found the. Can you think of any other industry where anxiety is baked into the product or service?

Customer Experience 133

Customer Experience 133

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Zendesk

JANUARY 17, 2024

As Zendesk unveils its sixth CX Trends report, it’s become clear that the CX landscape is undergoing sweeping changes. And as Zendesk’s Joey Edwards-Lebair explains in this latest episode of Conversations with Zendesk, businesses and their customers are entering the era of intelligent CX.

69

69

Zendesk

JUNE 1, 2022

Despite companies investing more than ever in customer service, most consumers aren’t happy with their experiences. According to the Zendesk Customer Experience (CX) Trends Report 2022 , only 21 percent of shoppers say companies make it easy to interact with them. Why is customer service communication important?

Communication 98

Communication Artificial Intelligence Media Customer Experience 98

Customer Think

APRIL 29, 2023

The customer experience never sits still. Just as customer tastes and preferences change, CX is always evolving. According to Adobe’s 2023 Digital Trends Experience. I originally wrote today’s post for Concentrix. It recently appeared on their site.

Digitalization 75

Digitalization Customer Experience 75

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Strategic Communications

JANUARY 31, 2024

AI-powered predictive analytics is a cutting-edge tool that is transforming marketing decision-making by providing businesses with the foresight to anticipate market trends, understand customer preferences, and personalize marketing efforts. This level of personalization isn’t just about addressing the customers by name.

Decision-making 52

Decision-making Marketing Artificial Intelligence e-Learning 52

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. This is where retail customer engagement plays a vital role. In this guide, learn more about customer engagement and its benefits, discover strategies for success, and see real-life examples. What is retail customer engagement?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98