Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Know your customers’ goals Too many sellers start with what their product can do and go from there.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

PandaDoc

APRIL 17, 2024

Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? Key takeaways ACV stands for “annual contract value.” What does ACV stand for in sales The meaning of ACV in sales is “annual contract value” and is a metric that tells you the revenue generated by a contract over a year.

Sales 52

Sales Internet Profitability CRM 52

Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Mercuri International

JULY 1, 2021

Given that one of the ‘keys’ to KAM success is offering a personalised, expert customer offering and knowledge of the customer’s business, it’s vital that a KAM is able to leverage the very best resources, solutions, services, expertise, skills and people that his or her company has to offer – and thus competition for these assets is tough.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

Zendesk

OCTOBER 18, 2022

In this guide, we’ll cover 16 ways to connect with your customers, with examples and tips on how to put it into practice. Learn what your customers value. Build a customer-centric culture. Respond to customer concerns quickly. Anticipate the customer’s needs. Prioritize convenience. Keep it personal.

Media 98

Media Prioritization Customer Value Customer Experience 98

Arpedio

APRIL 30, 2024

Understanding Value Selling In today’s competitive business landscape, value-based selling has emerged as a game-changing approach for driving sales success. So, what sets value-based selling apart? By addressing these pain points effectively, you can tailor your value proposition to meet their specific needs.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

SalesGlobe

MAY 4, 2022

Some accounts and prospects represent greater sales opportunity, and once onboarded, are more likely to stick around as valuable customers. How do B2B sales organizations identify those diamonds in the rough that are more likely to purchase products and services? A good start is to look at your largest and most satisfied customers.

Value Proposition 52

Value Proposition Profitability Innovation Onboarding 52

OnStrategyHQ

APRIL 1, 2022

The purpose of a SWOT analysis is to objectively review what your organization is and isn’t doing well to create a synthesized view of the current state of your organization. A SWOT analysis is a great way to identify, organize, and fully determine your current state. Read our introductory post here ! Lean on good data.

Supply Chain 52

Supply Chain Prioritization Media Organization 52

SalesGlobe

MARCH 7, 2022

The feedback not only drives product/service improvements but provides a valuable perspective into the customer’s decision-making process, the company’s reputation, and the lifetime customer value. Focus Groups: Like the interview, focus groups allow for an open discussion with multiple customers.

Government 52

Government Value Proposition Sales Innovation 52

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

APRIL 3, 2024

The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape. It involves engaging with stakeholders at various levels of the organization to uncover opportunities and develop tailored solutions that align with the customer’s strategic objectives.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

SmartKarrot

JUNE 27, 2022

As the amount of demand and the immense competition continues to increase exponentially in our current business landscape, all modern businesses must prioritize avoiding moral and ethical dilemmas during day-to-day business operations. Prioritizing Revenue Over Customer Experiences.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

Help Scout

JULY 20, 2021

Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization. While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. So, what does marketing bring to the table?

Marketing 52

Marketing Suppliers Investors Account Planning 52

Zendesk

MARCH 17, 2022

Research shows that 84 percent of companies that work to improve their customer experience report an increase in revenue, and customer-centric companies are 60 percent more profitable than those that aren’t. 84% of companies that work to improve their customer experience report an increase in revenue. Don’t believe us?

Customer Experience 98

Customer Experience Software Software Advertising 98

SmartKarrot

OCTOBER 1, 2021

A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences. To truly achieve a world-class customer experience that is completely personalized, every organization needs to adopt a customer-centric culture.

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

SmartKarrot

JULY 26, 2021

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? User experience (UX) is concerned with the experience that a customer has with your product.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SmartKarrot

NOVEMBER 2, 2020

In response to providing customers value during the COVID-19 pandemic, he said, “Personally addressed email newsletters are working exceptionally well to build stronger relationships with your customers.”. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21