article thumbnail

Is It Time to Reskill the C-Suite: A Peek into the Future?

SmartKarrot

C-suite leaders need to know that their role has changed from a shareholder or financial experts to an enabler. C-suite leaders have shown a disconnect with the digital transformation and pace of growth in business spaces. The pandemic has increased the rate and pace of digital transformation. Like what you are reading?

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service. The roles include-.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service. The roles include-.