Brooks Group

APRIL 5, 2023

Mental Models, Cognitive Tunneling, and the Crisis of Qantas Flight 32 On November 4, 2010, Captain Richard Champion de Crespigny entered the cockpit of an Airbus A380 headed from Singapore to Sydney, Australia. Just four minutes in, as de Crespigny was about to turn off the “fasten seatbelt” sign, he heard two loud booms.

Sales Training 86

Sales Training Decision-making Sales Environment Onboarding 86

Kainexus

AUGUST 11, 2023

In a recent episode of The Lean Effect Podcast , Mark De Jong sat down with our very own Matt Banna, Enterprise Account Executive at KaiNexus, to delve into the world of employee engagement, executive buy-in, and process improvement. Here are some highlights from the episode:

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Customer Think

SEPTEMBER 18, 2023

It does add a little suspense to the writing process – can I de. For some unknown reason, my last three presentations all started as headlines (two created by someone else) which I then then wrote a speech to match. This isn’t my usual way of working.

Marketing 78

Marketing 78

Customer Think

JANUARY 16, 2023

In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de. TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception.

B2B 72

B2B Marketing Digitalization 72

Red Star Kim

JULY 3, 2023

Other perspectives on leadership qualities You might wish to compare this list with some of the other perspectives over the years Connected leadership – How professional relationships (kimtasso.com) March 2023 Soft skills revisited – with a leadership perspective (kimtasso.com) November 2022 Book review: The Management Shift by Vlatka Hlupic (..)

Leadership 130

Leadership Emotional Intelligence Digital Transformation Communication 130

Vantage Partners

FEBRUARY 2, 2023

frameworks that empower strategic account managers and other sales executives to acknowledge heightened emotions, de-escalate tensions, reframe the discussion, and ultimately transform difficult conversations into high-value dialogue. The authors recommend effective practices and simple (but not necessarily easy!)

Account Management 83

Account Management Publishing Innovation Management 83

Vantage Partners

FEBRUARY 2, 2023

frameworks that empower strategic account managers and other sales executives to acknowledge heightened emotions, de-escalate tensions, reframe the discussion, and ultimately transform difficult conversations into high-value dialogue. The authors recommend effective practices and simple (but not necessarily easy!)

Account Management 83

Account Management Publishing Innovation Management 83

Red Star Kim

AUGUST 24, 2023

From the ideas of Peter Drucker on the theory of business, McKinsey on culture, Porter’s Five Forces on competition, Boston Consulting Group product portfolio matrix to de Geus on scenario planning and Kaplan and Norton’s Balanced Score Card. Business and strategy It’s a great business primer.

Finance 130

Finance Government Profitability Banking 130

Hubspot Sales

OCTOBER 25, 2023

If you take commission out of the equation, you de-incentivize reps from pursuing their self-interest. As a result, you de-incentivize effort, and ultimately, you de-incentivize the idea of each rep meaningfully contributing to the sales org. A commission-based structure reflects how sales, as a field, functions.

Onboarding 92

Onboarding Banking Construction Meetings 92

Peter Simoons

AUGUST 29, 2021

In 2013, I walked 900km (560ml) through Spain, along the Camino to Santiago de Compostela. There is a saying amongst the pilgrims who walk to Santiago de Compostela, “The Camino will provide!” It is in this city in Spain where the remains of Saint James the Greater were discovered in the year 813. The Camino will Provide!

Leadership 98

Leadership 98

Help Scout

SEPTEMBER 16, 2021

Susana de Sousa, Senior Manager of Support at Loom , wanted onboarding for her outsourced team to be similar to how she had trained her internal team: “In order to set the new agents up for success, we want to make sure they feel part of the company: from the culture to the vision and mission. Pitfall #3: Not having a handle on key metrics.

Small Business 97

Small Business Onboarding Management Customer Experience 97

Planview

JUNE 15, 2023

Special thanks go to the BIPOC leadership team of Yessica Archilla, Aaliyah Cupil, Pia De Almeida, Jordan Nguyen, Nav Sangha, and Maya Yue for contributing to this blog post. We so appreciate the work you do!

Decision-making 98

Decision-making Leadership Organization 98

Zendesk

FEBRUARY 2, 2022

Train your team in de-escalation techniques. But when you’re in customer service, anger management is part of the job, so de-escalation training is key. De-escalation strategies help people reduce, prevent, and resolve conflict. But what should you do about customers who cross the line into abusive behavior?

Healthcare 97

Healthcare Management 97

Scovel

NOVEMBER 7, 2021

Samba de Janeiro. ?????? ?? ?????, ?????: Clash of Pirates. Lucky Mahjong Box. Dragons Deep. Lucky Sevens Blackjac. Talismans of Fortune. Autumn Queen. Jaguar Moon. Dragons Deep. Magic Wheel. Necromancer. Western Reels. The Money Game $432. Brutal Santa $648. Amazons Diamonds $425. Texas Holdem Poker $43. Lucky Rose $22. Ultra Hot $224.

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Zendesk

NOVEMBER 29, 2022

Procon by Mediação Online (Support) é um MOL tem a solução tecnológica completa para obter, gerir e tratar conflitos de maneira online integrada com os serviços que você já utiliza. New themes added in November: Streaks is an ultra-modern and fully responsive Zendesk® Guide Help Center Theme (templates).

e-Learning 98

e-Learning Finance Banking Construction 98

Zendesk

JUNE 8, 2021

That’s why we’re excited to share that Zendesk has been granted the Health Data Hosting (HDS – Hébergeur de Données de Santé) certification! WhatsApp phone number hosting fee. More storage. Impact to our customers.

Healthcare 52

Healthcare Government Customer Experience Meetings 52

Peter Simoons

MARCH 24, 2024

What Have I Been Reading: “ Pilgrim: Finding a New Way on the Camino de Santiago ” * by Carolyn Gillespie Why Is It Relevant? See it as a kind of re-evaluation of your partnerships for an accelerated successful future. How about your alliances; have you ever re-evaluated your existing partners?

Value Proposition 52

Value Proposition Management Meetings 52

SBI Growth

MAY 7, 2018

They have learned to apply algorithms to de-risk the number. Many CEO’s today lack confidence in their sales leaders to produce an accurate forecast. This is a roller coaster ride that happens quarter after quarter of inconsistent forecasts. This problem.

Management 87

Management Sales 87

The Center for Sales Strategy

SEPTEMBER 5, 2019

De velop a personal user guide! However, our differences often lead to frustration, miscommunication, lack of productivity, and can even end up threatening our job performance. How can you bypass miscommunication and anxiety?

Communication 80

Communication Sales 80

MTD Sales Training

OCTOBER 6, 2016

So says Arie De Geus in his book ‘The Living Company’ (Boston, Harvard Business Press). The average life expectancy of a multinational organisation is approximately 40-50 years. He based this premise. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Sales 104

Sales 104

Strategic Planning and Management Insights

MAY 14, 2020

“The biggest enemy of thinking is complexity” - Edward de Bono. Perhaps nothing else sets the human race apart from other species and primates like our natural ability to think. Considering different abilities such as locomotion, the homo sapien isn’t the most efficient.

Leadership 52

Leadership 52

Red Star Kim

NOVEMBER 18, 2022

Delegates commented on the similar themes (brand purpose and brand relevance) in a masterclass on refreshing your brand proposition by Kim Lansdown of Mishcon de Reya and Jamie Buchanan of BDD Perfect Storm. Vardy case (Wagatha Christie) when commenting on the relationship between HR and marketing raised some eyebrows.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Mercuri International

SEPTEMBER 7, 2020

A recent study (Krekel, Ward & De Neve, 2019) collated findings from a series of Gallup individual studies, covering the link between wellbeing and productivity. Krekel, C, G Ward and J-E De Neve (2019), “Employee wellbeing, productivity and firm performance”, CEP Discussion Paper 1605. Grow your people – grow your business.

Remote Working 98

Remote Working Profitability Decision-making Marketing 98

Peter Simoons

SEPTEMBER 26, 2021

Many organisations want to be a Partner of Choice; the de facto organisation others turn to for a specific challenge. You probably recognise situations in your own personal environment. Do you have your favourite shop for groceries, a preferred garage for your car, a default local plumber when something needs to be done in the house?

Suppliers 98

Suppliers Communication 98

SBI Growth

SEPTEMBER 17, 2016

Listen as my colleague, George de los Reyes, Principal at SBI, and I discuss how to increase revenue growth by. How well do you understand your competitors? All markets have competition, but do you understand the best way to win?

Marketing 88

Marketing 88

Brooks Group

SEPTEMBER 23, 2022

De-risk the decision for the decisionmaker. You have to find out what it means but thinking about de-risking it for the buyer is one strategy. . There are a lot of factors at play that sellers need to be thinking about to help move deals along. . What does that mean? It could mean some shared liability or some shared risk in it.

Supply Chain 52

Supply Chain Sales Training Sales 52

SBI Growth

NOVEMBER 29, 2016

My colleague George de los Reyes and I discuss the impact that strategic alignment. On this week’s SBI Insider Video Podcast we discuss strategic alignment. Specifically, how internal, and external alignment is the key to increasing the probability of making your number.

Marketing 83

Marketing Sales B2B 83

Arpedio

FEBRUARY 6, 2023

Sneak peek into ARPEDIO's Account-Based Selling Platform ← Back to blog För trevlighetens skull har jag gjort en kort video nedan för att ge en “sneak peek” av de övergripande funktionerna av verktygen ( Relationship Mapping & Org Chart , Account Management , Opportunity Management , och White-Space Analysis ).

Account Management 52

Account Management Account Planning B2B Stakeholders 52

Openview

MARCH 1, 2021

He said part of the reason is because IP addresses are not precise enough, and de-duplicating and correlating numbers is a gargantuan task, especially in the current climate of people using not just a multitude of work-provided devices, but a number of their own.

Cybersecurity 199

Cybersecurity Investors Management Remote Working 199

Account Manager Tips

NOVEMBER 24, 2022

He explores a favela in Rio de Janeiro where everyone lost their attention in a particularly surreal way, and an office in New Zealand that discovered a remarkable technique to restore workers' productivity.

B2B 130

B2B Key Account Management Account Management Decision-making 130

Scovel

NOVEMBER 6, 2021

Samba de Janeiro. · ????????? ?? ???????? · ????? ?????. User: ??? ????? ???? ?? ??????? ????????? ? ??????, ??? ????? ?????? ???????? ??????, link]. ?????? ??????? ????????: Nuke World. Fruit Cocktail 2. Mine Field. Elven Princesses. Journey To The West. Wild Horses. Elven Princesses. Charming Queens. Royal Treasures.

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Peter Simoons

OCTOBER 9, 2022

In September, I walked the Camino Português from Porto to Santiago de Compostela together with my wife. Although we were “together”, we each travelled our own Camino. I walked the entire 240 kilometres while my wife skipped some of the more challenging parts.

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Red Star Kim

JULY 1, 2022

and a lawyer (at De Pinna LLP ) working in the City of London (but originally from Russia). This book was published in 2022 (so it’s post-Covid) and is subtitled “The art and practice of building authentic professional relationships”. So here’s a book review – Great networking by Alisa Grafton. Part 1 – The art of relationship building.

Communication 130

Communication Digitalization Media Meetings 130

Strikedeck

AUGUST 27, 2019

Inge De Bleecker talks about the various customer-centric strategies used to turn feedback into actionable insights.

Onboarding 49

Onboarding Customer Experience Customer Success 49

SBI Growth

SEPTEMBER 16, 2014

George de los Reyes spent some time with Curt Redden of UPS Capital to discuss sales training. Sales Training Podcast'

Sales Training 105

Sales Training Sales 105

Zendesk

JUNE 26, 2023

What are your top three de-motivators at work? On the other hand, de-motivators can take your employees out of the headspace needed to efficiently do their job. Some common de-motivators include poor pay, micromanagement, too many meetings, unclear goals, and more. Ideal answer format: Open-ended questions 12.

Brainstorming 52

Brainstorming Leadership Organization Decision-making 52

Revenue Storm

APRIL 18, 2023

In my experience, a 25% win rate in today’s environment has become a de facto standard. Many sales organizations are filling their pipelines under a less than rigorous qualification standard, rushing towards solutions, and working towards becoming a “proposal mill.” Have win rates stayed static or declined?

Brainstorming 78

Brainstorming Remote Working Meetings Leadership 78