Red Star Kim

MARCH 17, 2023

Recently, I was struck by how many of my marketing manager apprentices – who are generally in mainstream marketing – highlighted the metaverse and experiential marketing in their trends presentations. That’s not surprising as typically professional services marketing is risk averse and lags behind mainstream consumer marketing.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Zendesk

JULY 28, 2022

As the world turned digital, the fintech industry was ready to ride the wave. And because there are now so many players in the digital space, there’s fierce competition to keep and acquire new customers. What is digital customer service, and why does it matter? The challenges facing fintechs in digital customer service.

Digitalization 52

Digitalization Banking Financial Services Customer Experience 52

Red Star Kim

AUGUST 18, 2022

During Covid, everyone realised the greater importance of digital marketing and the dearth of digital talent became apparent. There are often different techniques for B2B (business-to-business) and B2C (business-to-consumer) marketing – as well as for products and services. Strategy or service? Recruitment fundamentals.

Marketing 130

Marketing Digitalization Investors B2C 130

Planview

FEBRUARY 2, 2016

Welcome to Spigit’s weekly roundup of innovation links, where we feature a carefully curated selection of our favorite content on innovation, crowdsourcing, and more from around the web. Why Black Cabs Need to Innovate, Not Fight. This article argues that, to stay alive, black cabs need to innovate, not fight against Uber.

Innovation 58

Innovation Banking Insurance Financial Services 58

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms. For more information, visit www.exlservice.com.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

CMOE

MARCH 6, 2023

To be good leaders, managers must continuously foster a learning approach in themselves and their team members. Research shows that organizations that offer a learning culture, which can help build strategic skills, knowledge, and competencies, are 92% more likely to create original products and services.

Finance 98

Finance e-Learning Innovation Leadership 98

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever. Santander UK.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Planview

SEPTEMBER 20, 2023

We also use this opportunity to recognize customers who challenge Planview to build better products and provide better service, leading to improved collaboration while helping us define what success means to our customers. In 2023, the company rolled out AgilePlace and ProjectPlace to manage and align their 2027 strategic initiatives.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms. For more information, visit www.exlservice.com.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

ACT

MARCH 21, 2023

Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. From IT and engineering to accounting, financial services , and legal services , firms in every sector will have to compete for market share with new and established players.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Flevy

JANUARY 13, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * In the realm of Performance Management , Key Performance Indicators (KPIs) are indispensable tools.

Retail 52

Retail Healthcare Decision-making Performance Review 52

Zendesk

MAY 3, 2021

Financial Services & FinTech. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Planview

AUGUST 29, 2017

Though the hype may have initially outpaced reality, the fledgling movement has rapidly evolved in recent years to become a force in the financial services space. Now, it promises to bring further disruption and fundamentally alter the way businesses grow, manage their finances and most importantly, meet the needs of their customers.

Cybersecurity 49

Cybersecurity Finance Financial Services Innovation 49

SmartKarrot

NOVEMBER 2, 2021

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

Banking 11

Banking Customer Experience Digitalization Customer Success 11

Zendesk

OCTOBER 3, 2022

—with its 5,000-plus banks and savings institutions—Canada’s financial industry is dominated by six major banks. Known as the Big Six, these banks control more than 90 percent of the assets in the Canadian banking industry, so startups like Neo Financial must be nimble and innovative to compete. Scaling growth.

Banking 52

Banking Decision-making Financial Services Digitalization 52

ReviewTrackers

MARCH 14, 2019

There is so much disruption going on in the world of banking and financial services. In banking and financial services, understanding the customer journey is essential to delivering excellent experiences. It’s not enough that you have a great mix of products and services. Nurture your digital channels.

Banking 37

Banking Financial Services Digitalization Innovation 37

SBI

MARCH 14, 2019

In this role, Bowley will leverage his deep expertise in enterprise software product management and planning to ensure customers benefit from ongoing innovation in the Qstream solution as their L&D needs evolve. I’m excited to welcome Jim to the Qstream team to ensure our customers benefit from ongoing L&D innovation.”.

Account Planning 29

Account Planning Innovation Financial Services Healthcare 29

SBI

SEPTEMBER 29, 2020

Seismic , the industry-leading sales enablement and marketing orchestration platform provider, and Permira, the global private equity firm, today announced Seismic has raised a Series F round of $92M led by a company backed by the Permira funds to accelerate Seismic’s rapid innovation, international growth, and M&A activity.

Investors 38

Investors Shareholders Innovation Financial Services 38

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”. Gartner Digital Marketing Conference.

Customer Experience 20

Customer Experience Financial Services Artificial Intelligence Banking 20

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Ambar is a Brazilian SaaS company that offers digital solutions to companies operating in the construction industry. The company has several products offering digital solutions. Here’s the list for you –.

e-Learning 10

e-Learning Banking Transportation Financial Services 10

SBI

JUNE 25, 2019

Showpad is the world’s largest sales enablement software provider, with more than 1,000 customers worldwide spanning a breadth of industries including manufacturing, healthcare, technology, and financial services. To date there has been enormous innovation in automating the marketing and sales workflow. Opportunity Management.

Investors 29

Investors Account Planning Banking Finance 29

ReviewTrackers

FEBRUARY 4, 2019

People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. What providers think: Only 5 percent of providers identify as digital-first organizations. Invest in Digital. Manage your online reputation.

Healthcare 24

Healthcare Transportation Digitalization Financial Services 24

SmartKarrot

AUGUST 12, 2021

Over the last few years, the digital revolution has changed the way businesses relate to customers. With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality.

Customer Experience 11

Customer Experience Artificial Intelligence Decision-making e-Learning 11

SmartKarrot

NOVEMBER 23, 2021

It has cemented its place in the business sector a while back, and now with technological innovation happening at a breath-taking pace, it is taking a step even further. Business Process Management (BPM). Six sigma and lean principles are prime examples of business process management methodology. Financial services.

Artificial Intelligence 10

Artificial Intelligence Financial Services Decision-making Manufacturing 10