Red Star Kim

NOVEMBER 18, 2022

Leor Franks of Kingsley Napley – a member of both the PM Forum and Managing Partners’ Forum – chaired the event. Having met Vlatka Hlupic, author of “ The Management Shift” (see Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) , I was looking forward to hearing her keynote speech on transforming culture.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

PandaDoc

AUGUST 9, 2023

It’s a space where freelancers, content creators, salespeople, marketers, managers, and executives can reach out to one another and network. The first thing recruiters and prospects will see is your photo. A job title like Marketing Manager or Copywriter is a good place to start. What is a LinkedIn profile?

Value Proposition 83

Value Proposition e-Learning Government Digitalization 83

Red Star Kim

APRIL 12, 2023

It’s great that people have a vested interest but it can be hard to manage and get a final sign off”. I’ve found some fee-earners don’t contribute to the smaller projects which subsequently slows the larger project down There are focused workshops on achieving buy-in and stakeholder management.

Media 130

Media Marketing B2C Stakeholders 130

Aptology

DECEMBER 8, 2020

But my first promotion at Hubspot was because my manager sought me out for it. In fact, CEB Global/Gartner found the sales function has the second largest gender equity pay gap of all corporate functions. Push for their promotion and provide “air cover” for risk-taking and stretch goals.

Leadership 52

Leadership Onboarding Sales Organization 52

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

Zendesk

AUGUST 22, 2023

Reduced operating risk: Your business can bring new products and services to market with a higher degree of certainty that potential customers will buy them. This is intrinsically linked to the ability to de-risk company moves in marketing, sales strategy, hiring, and company culture.” Don’t fill a leaking bucket.

Value Proposition 52

Value Proposition Marketing Customer Experience Finance 52

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Attend college recruiting events, conferences, seminars to help strengthen the company brand. Maintain accurate sales/recruiting database and record of critical events. Understand level of adoption and assess the risk in renewing existing contracts.

Customer Success 19

Customer Success eCommerce Onboarding Retail 19

Openview

OCTOBER 19, 2017

Hiring successful BDR managers is no easy feat, but it’s crucial to the long-term success of your sales team – BDR managers own the top of your lead funnel, and often the talent pipeline for your company as well. In my experience, few individuals stay in the front line BDR Manager role for more than a few years.

Management 62

Management Leadership Onboarding Prioritization 62

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Leadership Buy-In and Adapting Processes Top Down is Critical.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Monitor account and service health and develop plans to save at-risk accounts. Contribute to the recruiting, hiring, and development of top industry talent. Lead, coach, and develop teams, bringing energy and passion for the business.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

SmartKarrot

JULY 4, 2022

opportunities and risks). Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Lead small projects with low risks and resource requirements. Develops skills to bring team members to consensus around topics within field.

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

SEPTEMBER 5, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Manage resource levels and work assignments to ensure cost-effective use of resources.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SBI Growth

AUGUST 9, 2012

In addition, some HR executives lack in-depth experience with the Sales function. What is the risk to HR leaders when they are not well-connected with the sales leadership team? In just 5 weeks, three promising new hires had been recruited away from Victor by the competition. Interview some sales managers.

Sales Leadership 115

Sales Leadership Leadership Sales Sales Management 115

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Lead Indeavor Customer Success Managers aligned with proactive enablement of Indeavor’s global consumer base. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Customer Experience Stakeholders Innovation 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Advertising Account Planning Stakeholders 19

SmartKarrot

NOVEMBER 16, 2021

Recruit experienced team members for each functional role. Apply here: [link] Role: Customer Success Manager Location: Remote , United Kingdom Organization: Bitrise As a Customer Success Manager, you will be the trusted partner and advocate within Bitrise for some of our largest customers.

Customer Success 19

Customer Success Onboarding Account Planning Innovation 19

SmartKarrot

MARCH 15, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Storm3 As a Director of Customer Success, you will manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests. Run tier 1 accounts and manage a team of CSMs.

Customer Success 19

Customer Success Onboarding Stakeholders Communication 19

SmartKarrot

NOVEMBER 3, 2022

Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Onboarding Account Management Communication 19

SmartKarrot

OCTOBER 25, 2021

Lead cross-functional initiatives driving customer success outcomes to improve the customer experience across segments. Apply here: [link] Role: Strategic Customer Success Manager Location: Santa Barbara County, CA, US (Hybrid) Organization: AppFolio, Inc. Own the successful set-up and onboarding of new customers.

Customer Success 19

Customer Success Onboarding Account Planning Customer Experience 19

Showpad

DECEMBER 16, 2019

Algorithms that help determine product recommendations are already fairly complex and will only expand their capabilities through machine-learning functionality that improves their accuracy over time, which customers notice, subtly increasing their level of trust in a brand. . Better Alignment of Sales Enablement to the Customer Journey.

Artificial Intelligence 52

Artificial Intelligence Sales Facilitation Value Proposition 52

SmartKarrot

OCTOBER 18, 2021

Ensure Customer Support KPIs are met, and the Support function of the business is structured for scalable growth. Recruitment, management, and development of all Customer Success staff in the US region. Identify clients struggling with the process and representing a risk of cancellation. set by your manager.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

ClearPoint Strategy

JULY 7, 2021

We have more and more data available to us every day and many companies are stymied by the sheer volume of managing it. The unlikely and overlooked hero is the manager that can turn this avalanche of information into a well-designed dashboard. And yet data-driven decision making is more important than ever.

Organization 98

Organization Healthcare Decision-making Government 98

SmartKarrot

FEBRUARY 28, 2023

Promote responsibility across all functions using those success metrics. Learn everything there is to know about ProcedureFlow, best practices for flow design, change management, and adoption. Determine and reduce churn risk connection with Sales and Renewals & Growth. Create a world-class client success team.

Customer Success 19

Customer Success Construction Account Development Customer Experience 19

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Account Management Onboarding Organization 19

SmartKarrot

APRIL 6, 2022

Develop and action productivity and performance reporting of customer success management, individuals, and account opportunity. Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting, and more. Role: Customer Success Manager.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Manage weekly, monthly, and quarterly customer health and retention forecasts and devise action plans required to hit agreed-upon financial goals.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

JANUARY 4, 2023

Work closely with project managers/customer representatives to identify potential issues and risks. Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization.

Customer Success 19

Customer Success Onboarding Account Management Business Growth 19

Zendesk

MAY 5, 2022

Internal customer service is important because it creates a formal process for communicating with employees and gives you a vehicle to share important information, like security protocols, so they can avoid putting themselves or the company at risk. HR functions: Onboarding, training, employee feedback, off-boarding, etc. Workvivo ).

B2C 98

B2C Insurance Communication Leadership 98

MDI Training

NOVEMBER 14, 2023

Implementing strategies AI can assist in project and resource management. AI can automate repetitive tasks, facilitate data analysis, and serve as a source of information, while humans bring their unique skills to manage complex situations and foster human relationships. How does AI influence the management task of delegation?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Motivate your team to create opportunities to upsell value-added services.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

NOVEMBER 25, 2021

Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: Michael Page As a Director of Customer Success, you will manage, develop, recruit, and train staff. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Sell opportunities.

Customer Success 19

Customer Success Customer Experience Stakeholders Prioritization 19

SmartKarrot

MARCH 23, 2022

As a Global Customer Success Director, you will manage a fast-growing, global team of Customer Success Managers. Collaborate with Product Management and Engineering to act as the “voice of the customer.” Attract, recruit, retain, and inspire the best talent. Developing and executing upsell and expansion opportunities.

Customer Success 19

Customer Success Management Organization Leadership 19

SmartKarrot

FEBRUARY 4, 2021

Proactively monitor customer engagement and program effectiveness to identify potential risks and prevent customer churn. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

MAY 20, 2022

Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Be an effective mentor and people manager who enjoys coaching and developing your team.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

JULY 8, 2021

Manage customer escalations. Provide visionary leadership which enables the CSM function to scale. Mentor, lead and grow an existing team of customer success, support and partners managers, while ensuring the team’s alignment with their global strategy. Provide support, advice, and knowledge on products.

Customer Success 10

Customer Success Leadership Client Relationships Stakeholders 10