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Character Matters: Learn How to Become a Better SAM

Strategic Account Management Association

In 1993, Fortune magazine did a feature story on Kiel using for the first time the “coach” metaphor that is frequently used in business literature today. Character may sound like a soft topic but Kiel and Garramone’s research shows that character is a critical component of leadership that delivers bottom line results.

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The 21 Best Business Strategy Blogs

CMOE

Recognizing opportunities for and potential obstacles to strategic success requires knowledge and insight from the organization and outside sources. To be good leaders, managers must continuously foster a learning approach in themselves and their team members. s+b is a publication managed by member firms of the PwC Network.

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23 of the Best Learning and Development (L&D) Blogs

CMOE

L&D continues to play a pivotal role in managing change and bolstering organizational resilience. Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. eLI’s blog discusses topics that focus on improving the professional learning experience.

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AI call center: A complete guide

Zendesk

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI-powered transcriptions enable managers to perform quality control on calls and train new agents. What is an AI call center?

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Welcome to the CX community: A 5-step guide for new members

Zendesk

But he’s so much more than that, and his Customer Experience Question of the Day (#CXQOTD) is one of the daily high points for the CX community, where professionals and thought leaders gather to debate and share super powerful insights. Having trouble with a feature or need to understand how you can do something better?

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Productivity, AI, and the Future of Digital Connected Work

Planview

But the need to battle economic headwinds like workforce shortages, debt, inflation, and the energy transition could reverse the trend. In a June interview on NYSE Floor Talk, he discussed the topic — and how Planview’s mission to support digitally connected work can improve productivity.

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5 Challenges of Virtual Facilitation & How You Can Solve Them

CMOE

You manage the behind-the-scenes work, like overseeing chats during the virtual facilitation and monitoring the discussions to ensure participants receive the proper support. Spend more time on what the participants care about and ask questions to draw people out and bring their unique perspectives to the topic.