Customer Think

APRIL 29, 2021

While making predictions in the wake of 2020 seems risky at best, there are some lessons learned from our pandemic year that can be […]. In an earlier blog, I talked about the opportunity that CX leaders have to redefine their teams in a way that works for customers and the bottom line by embracing automation.

Customer Experience 111

Customer Experience 111

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

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Strikedeck

MARCH 16, 2021

Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively. The post Making an Impact During These Unprecedented Times: Ronni Gaun, Top 100 CS Strategist in 2020 first appeared on Strikedeck | Customer Success Platform.

Customer Success 90

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Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. Can also look at companies in a particular sector (e.g.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

NOVEMBER 13, 2023

This post summarises the key themes discussed, provides an additional learning resource for the delegates and includes further information – as promised – to some of the questions posed by delegates. Private client management and marketing: Business plans, recruitment, assessments and automation.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Red Star Kim

JULY 22, 2022

Mastery mindset (refines existing skills, learns new skills, speaks at events and is in high demand). I like to review recent books with a view to offering recommendations to those people who attend my training workshops. So here’ a book review: Build your digital marketing strategy by Steve Brennan. Part One – Build your strategy.

Digitalization 130

Digitalization Marketing Construction Publishing 130

SOAR Performance Group

APRIL 30, 2021

The topic for the meeting was “Customer Engagement in the Virtual World (Lessons Learned from 2020)”. A virtual meeting of the Sales Leadership Community hosted by the Chicago Chapter. At […]. The post Episode 35: Customer Engagement in the Virtual World appeared first on SOAR Performance Group.

Sales Leadership 52

Sales Leadership Leadership Meetings Sales 52

Red Star Kim

JULY 25, 2023

Mindfulness (paying attention to the present moment) is described as the driving lesson for managing the mind. Rumination is a key factor in maintaining depression (Watkins and Roberts, 2020). So here is an extended book review – Why has nobody told me this before? Dr Julie Smith (Mental Health Guidance). Work that mental muscle.

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Decision-making Emotional Intelligence Management Construction 246

Kainexus

DECEMBER 8, 2020

But by applying the lessons learned from 2020 and some strong trends that make sense in this new normal, we think we have a reasonably good idea about what to expect concerning continuous improvement next year. Here are our predictions. We’ll check back in a year to see how close we came.

Leadership 52

Leadership 52

Zendesk

DECEMBER 28, 2020

Read on to learn about startups working to make the post-pandemic world a better place. As 2020 has proven, the only constant is change. At work, that means teams are constantly tasked with learning new information and skills on the job. Lessonly is a learning management platform that streamlines this type of workplace training.

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Suppliers Profitability Remote Working Manufacturing 52

Red Star Kim

JUNE 16, 2022

This article focuses on the key themes that arose and contributes to the learning resources for delegates. The MBL workshop on Referrer and Intermediary Management earlier this week combined those in front-line fee-earning roles (e.g. The Wild West, Cher and Covid – Reflections from a Referrer Management workshop.

Management 130

Management Key Account Management Digitalization Communication 130

Red Star Kim

JULY 1, 2022

I love her quote “ Expertise can be learned but trustworthiness is cultivated”. To support delegates on networking training sessions, I like to review (and recommend if appropriate – see the list below) the latest books on the topic. and a lawyer (at De Pinna LLP ) working in the City of London (but originally from Russia).

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Communication Digitalization Media Meetings 130

Planview

JULY 15, 2022

In this post, you will find questions and answers from an incredibly timely and informative webinar that provided crucial new product development best practices based on lessons learned from the pandemic. Q&A from Accelerating Innovation: Lessons Learned from the Pandemic.

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Red Star Kim

MARCH 22, 2023

Published in 2020, this book (written at the start of the Covid pandemic) fits the bill – it’s relevant, practical, easy to read and apply. But I’m always on the look out for more that are relevant for professional services and practical. Both horizontally and vertically (across generations).

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Leadership Media Client Relationships Innovation 130

AchieveIt

NOVEMBER 9, 2023

2020, 2021, and 2022 were characterized by uncertainty. Get it Now Actionable Strategy Tips for 2024 Make time for a 2023 retrospective As the year comes to a close, Joe emphasized the significance of looking back at what 2023 brought and seeing what can be learned from it.

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Facilitation Stakeholders Government Leadership 52

Showpad

NOVEMBER 18, 2019

Professional growth is vital to a salesperson’s success, and Sales and Sales enablement conferences are one of the best ways to get a new perspective and learn best practices. As we get ready for 2020, we’ve updated our list of recommendations for Sales enablement conferences and events to attend once again. Conference. TOPO Summit.

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Sales Leadership B2B Innovation 58

Red Star Kim

FEBRUARY 8, 2024

I’ve summarised the key points here as a supplementary learning resource for the delegates. At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. The second question is “ Where will we play?”.

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Value Proposition Key Account Management Digitalization Sales 130

Insightly

JUNE 14, 2023

By the end of 2020, 975% of Americans owned cell phones. Customer experience Customer experience has emerged as the key brand differentiator since 2020, fueled by the changing consumer patterns brought on by COVID-19 pandemic. Without disruption, we’d remain in a static state of stagnation and never evolve.

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Zendesk

MARCH 12, 2021

In late January 2021, CX executives and industry leaders gathered for an intimate conversation with CNN anchor Fareed Zakaria, author of 10 Lessons for a Post-Pandemic World , to discuss the challenges that business leaders currently face. 3 key lessons. That’s why it’s vital we take our learnings from this time and apply them.

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Digitalization Publishing Brainstorming Insurance 98

QYMATIX

APRIL 6, 2021

Learn the four most essential insights from the crisis year here. The year 2020 was a turbulent year with many ups and downs that will go down in history and produced one thing above all: Change. New Year – New Normal? What has changed in B2B sales due to the Corona crisis, and what should you know about it? Sales from anywhere.

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B2B Sales Digitalization Software 40

Desired Path

DECEMBER 17, 2020

Without a doubt 2020 has been an exceptional (unusual) year. In this Good Riddance 2020! A lot of new and different challenges that customer facing roles confronted resulted in CSMs learning that it’s ok not to have an answer for a customer right away. Customer Engagement. Business interactions also became more personal.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Without a doubt 2020 has been an exceptional (unusual) year. In this Good Riddance 2020! A lot of new and different challenges that customer facing roles confronted resulted in CSMs learning that it’s ok not to have an answer for a customer right away. Customer Engagement. Business interactions also became more personal.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Desired Path

DECEMBER 17, 2020

Without a doubt 2020 has been an exceptional (unusual) year. In this Good Riddance 2020! A lot of new and different challenges that customer facing roles confronted resulted in CSMs learning that it’s ok not to have an answer for a customer right away. Customer Engagement. Business interactions also became more personal.

Value Proposition 52

Value Proposition Onboarding Customer Success Customer Experience 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. “The In addition to the COVID-19 impact, lessons learned and improving technologies are likely to drive an upsurge in both marketers’ interest and consumer use.

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Red Star Kim

SEPTEMBER 26, 2023

They learn about their markets and clients, help formulate strategy and develop plans. I presented a methodology to design marketing and BD team structures in November 2015. Some of the points raised then remain the same, whilst new market conditions bring additional components into the equation. From within or beyond professional services?)

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Showpad

NOVEMBER 17, 2019

TRANSFORM 2019: Fueled by passion, engagement, learning, sharing, and lots of Showpad customers. We learned from writer and animator Matthew Luhn’s inspiring keynote what the key elements of great storytelling are: being unusual and unexpected, with the combination of action and conflict.

Sales 81

Sales Decision-making Onboarding CRM 81

Strategic Communications

JUNE 17, 2021

Brown’s current company grew by 22 percent in 2020, which he attributes to an understanding of how to effectively sell remotely. Conferences, at least of the in-person variety, went by the wayside in 2020, causing those who relied on them to find new ways to build awareness and sales to adopt new approaches.

Communication 59

Communication e-Learning Media Decision-making 59

OnStrategyHQ

OCTOBER 7, 2021

Take a minute to review your data from Q3, set clear focus for Q4, and put your sights on 2022! In this article, we’ll help you prepare to run a killer Q4 strategy refresh and jumpstart your 2022 plan. Recap – How to Run an Awesome Strategy Refresh. Why Run a Quarterly Refresh Now? It’s the start of October, which means you’re in Q4 territory.

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Supply Chain Brainstorming Organization Prioritization 52

Miller Heiman Group

AUGUST 19, 2019

As you decide how and where to invest your resources for 2020, think about what changes you want to make to improve performance at your sales organization. What You’ll Learn From the Sales Performance Meter. Applying the Lessons From the Sales Performance Meter. And excelling at these 12 practices makes quite a difference.

Prioritization 57

Prioritization Client Relationships Organization Sales Training 57

Brooks Group

JULY 14, 2021

Coming out the chaos of 2020, it is clear that distribution channels and franchise agreements remain a viable go-to-market strategy. The client quickly learned that localized competition was heavy in this segment. The lesson here for manufacturers? 79% of organizations plan to increase the number of partners in their network.

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Manufacturing Logistics Sales Training Sales 52

Zendesk

DECEMBER 8, 2020

Here are a few lessons that Shear and her team learned about how we can all foster deeper, more meaningful connections while working remotely. Here are a few lessons that Shear and her team learned about how we can all foster deeper, more meaningful connections while working remotely. Share your personal passions.

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Remote Working Management Organization 98

Hubspot Sales

JUNE 23, 2020

This strategy includes: Start-up thinking: Prioritizing action and learning over research and analysis. This strategy includes: Start-up thinking: Prioritizing action and learning over research and analysis. Acceleration: As we learn, we need to document our lessons and gather as much information as possible.

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B2B Digital Transformation Virtual Selling Digitalization 111

Hubspot Sales

JUNE 8, 2020

According to Demand Gen’s 2020 Content Preferences Study , 67% of B2B companies said they’re leaning more on content to research and inform decisions. The Consideration Stage is when your sales team is starting conversations, building rapport, and learning more about your prospects’ needs. But that’s not all. It’s a win-win.

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Strategic Communications

MARCH 29, 2021

When pandemic restrictions around the country started occurring in March 2020, few imagined that many would still be in place—or start up again—as the year drew to an end. In this column, I take a look at some best practices and lessons learned from content marketing experts as they look forward to the new year. WATCH YOUR TONE.

Marketing 52

Marketing Digitalization Media Publishing 52

ClearPoint Strategy

DECEMBER 29, 2020

The actionable steps learned to create a strategic plan and invaluable relationships formed will benefit participating communities long into the future. At the center of the cohort learning model is peer-to-peer learning and networking, powerful tools for improving our communities. What Participants Learned, In Detail.

Government 40

Government Management Customer Success Organization 40

Miller Heiman Group

AUGUST 15, 2019

You might learn that your most successful sellers have innate qualities that drive their success. How do you identify the top sellers at your organization? Maybe you log into your CRM, look up which of your salespeople exceeded their quotas and brought in the highest amount of closed-won business. Not necessarily.

Sales 78

Sales Sales Analytics Organization Leadership 78

Zendesk

JUNE 14, 2022

As part of Zendesk’s CX Moment virtual event series , we spoke with Spartan Race’s Director of Global Engagement, Aja Varney, who shares how she and her team learned some lessons from the pandemic—and what’s next for the brand. million athletes competing in hundreds of races in 40 countries. Shifting gears during the pandemic.

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Brainstorming Communication Customer Experience Meetings 52