Zendesk

APRIL 24, 2023

More organizations are onboarding AI to help control costs and deliver faster employee service Organizations are under pressure to control costs while simultaneously delivering more value. Coach employees on how to improve performance: If an employee is underperforming, AI could identify areas for improvement and give helpful tips.

Energy and Utilities 52

Energy and Utilities Onboarding Performance Review Organization 52

Zendesk

MARCH 7, 2024

This can involve understanding your customer’s expectations, analyzing their feedback, and aligning training and performance goals with customer satisfaction. After hiring the right people, ensure your employee onboarding process is as smooth and efficient as possible. What is the difference between QA and QC?

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

PandaDoc

MARCH 9, 2024

By the way, we’re using the it internally for our own processes: setting performance reviews, goals, OKRs, feedback and so much more. For workspaces specifically, such kind of integration can help you with the easy onboarding of new employees and clients. Automatically receive meeting reminders and updates in Slack channels.

Co-Creation 52

Co-Creation Communication Meetings Onboarding 52

Hubspot Sales

JUNE 16, 2022

Performance reviews, whether monthly, quarterly, or annually, are often a time of dread for employees. Improve onboarding processes. One of the first experiences a new staff member has on a team is onboarding. As the company changes, it’s necessary to set a goal of regularly improving the onboarding process.

Sales Management 85

Sales Management Management Sales Construction 85

Brooks Group

JUNE 26, 2023

Sales training begins with the assessment and onboarding of new hires. An effective sales training and onboarding program includes a company overview, information on your industry, target market, ideal customer profile (ICP), features and benefits of your products and/or services, and sales methodology.

Sales Training 52

Sales Training Sales Onboarding Profitability 52

Zendesk

APRIL 14, 2023

EX managers often work closely with human resource management to cover performance reviews and decide on employee perks. Focus groups: Set up small group meetings for employees to discuss specific issues at work—anything from the onboarding process to burnout. Sneak peek: What is an employee experience manager?

Management 52

Management Onboarding Communication Meetings 52

Arpedio

FEBRUARY 23, 2024

This includes customer onboarding, account management , customer support, and renewal management. Regularly analyze performance data to identify areas of improvement, uncover insights, and make data-driven decisions to optimize revenue generation efforts.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SBI

MARCH 20, 2018

Think about the most common responsibilities of a front-line sales manager: leadership (executing strategy), forecasting, training, coaching (more on this in a moment), recruiting, and typical “manager” duties (performance reviews, etc.). How many managers are naturally adept at all (or even most) of these areas?

Sales 55

Sales Onboarding Sales Management Performance Review 55

Hubspot Sales

OCTOBER 20, 2020

One of the marks of a truly excellent sales rep is the speed at which they onboard and ramp to a full workload. True sales excellence materializes at every point in a sales rep's career — no matter how early. How much did it take for them to learn the ropes?

Sales 107

Sales Onboarding Management Sales Management 107

SmartKarrot

NOVEMBER 16, 2022

Role: Customer Success Manager Location: Remote, Canada Organization: Numerator As a Customer Success Manager, you will manage client relationships and client health after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure success. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

Hubspot Sales

FEBRUARY 21, 2020

When you consider that the average onboarding and ramp-up time for a sales professional is nine months or more, that turnover rate starts to have serious consequences for individual sales teams and the revenue they’re responsible for. If it’s a trend, you may have an employee who can’t perform at the level you require.

Meetings 135

Meetings Account Management Management Performance Review 135

Help Scout

SEPTEMBER 23, 2018

They are still too fresh to the inbox for you to offer any truly deep corrective insights, so instead allow them to tell you about the onboarding process. They can also give you insights into your own performance as a manager, or even offer feedback on content or onboarding processes that might not really make sense anymore.

Onboarding 40

Onboarding Construction Performance Review Communication 40

SmartKarrot

APRIL 19, 2022

Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Green Light Worldwide As a Customer Success Manager, you will work with Service Delivery performance, review and fix areas that are under-performing.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Provide and interpret marketing performance reviews for clients.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

JULY 3, 2023

Create an effective onboarding process – The integration process of a new member into a team starts with the onboarding process that includes orientation sessions, training programs, introduction to key members of the team, etc. There needs to have a well-structured onboarding process.

Performance Review 10

Performance Review Decision-making Onboarding Acquisition 10

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

MAY 8, 2023

If the person is hired, they must still undergo numerous steps before they are completely onboarded. Along with the first-day jitters, new team members must also navigate through various onboarding formalities including filling up forms/paperwork/documents etc. Imagine having a conversational experience during your reviews.

Remote Working 10

Remote Working Emotional Intelligence Performance Review Onboarding 10

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Victorious As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

JUNE 10, 2021

Set team objectives and goals, complete performance reviews, and manage staffing levels to ensure goals and objectives are met. Design and implement extension and expansion programs with the Growth team to drive Platform growth via additional store locations with onboarded brand customers.

Customer Success 10

Customer Success Onboarding Performance Review Prioritization 10

SmartKarrot

JUNE 2, 2021

Develop and refine a process that supports efficient, customer-centric product onboarding. Coach team to achieve company and business unit goals and objectives, while supporting its vision and values, conducting and completing performance reviews in alignment with corporate strategy.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

MAY 11, 2021

Provide and interpret marketing performance reviews for clients. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc. Successfully onboarding new clients and building key relationships in the first critical months and beyond.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. This could be through video, phone call, or email.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

Hubspot Sales

DECEMBER 19, 2023

That means training that goes beyond the onboarding stage. Performance reviews. Your performance reviews are not just an opportunity to celebrate success and discuss improvement. To engage Gen Zers, use monthly performance reviews as a coaching opportunity. The team sales performance (i.e.,

Sales Training 85

Sales Training e-Learning Performance Review Sales 85

Help Scout

JANUARY 13, 2019

Of course, you know that your higher-ups will turn to you to get a handle on user sentiment during a company crisis or will want to check in on your KPIs as the end-of-year performance review season looms, but when do you organically get a chance to show off to the whole company what support has accomplished? Likely not very often.

Communication 40

Communication Leadership Meetings Decision-making 40

SmartKarrot

NOVEMBER 20, 2020

Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

Miller Heiman Group

MAY 26, 2020

Based on the data you collect in your hiring process, personalize your new hire onboarding program to address any development gaps. Extend learning past onboarding with an ongoing customer experience training program that continues to evolve your service team’s skills. Assessing Performance.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

SmartKarrot

JANUARY 19, 2022

Implement call center and interdepartmental initiatives to enhance operational efficiency and delivery of quality call center performance. Review, investigate and resolve complex inquiries regarding member and provider services issues for internal and external customers.

Customer Success 3

Customer Success Onboarding Performance Review Account Planning 3

SmartKarrot

SEPTEMBER 14, 2022

Review, approve, and present periodic reporting on the progress of team efforts to the Leadership Team. Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow. Maintain Pinnacle and PinnacleTech values of excellence, impact, growth, and innovation.

Customer Success 3

Customer Success Global Accounts Performance Review Customer Experience 3

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Support, educate and train newly onboarded customers by hosting regular strategy sessions. Analyze performance, troubleshoot client challenges and design creative solutions to obstacles.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

SmartKarrot

JANUARY 25, 2022

Their services include recruiting, document management, onboarding, reporting, payroll, performance review, time & attendance, and employee self-service. The software aims at simplifying payroll, productivity, and HR management for small and mid-sized firms. Headquarter: Sydney, Australia.

Innovation 10

Innovation Decision-making Software Software 10

PandaDoc

APRIL 11, 2023

In this situation, a knowledge base is crucial so that both onboarding and knowledge-sharing processes don’t become a nightmare. Stimulate your sales reps to find flaws in your sales and learning processes Such an approach helps improve your sales performance and collateral, as well as encourages your SDRs to grow professionally.

Sales 52

Sales e-Learning Communication Decision-making 52