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Customer data privacy: A CX guide for 2024

Zendesk

So when it comes to managing customer data , prioritizing customer data privacy is mandatory. When businesses don’t prioritize customer data privacy, there’s a risk of exposing private information to people or entities consumers had no intention of sharing their data with.

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25 Tips for Successfully Promoting Your Public Dashboard (with Templates!)

Envisio

Being able to transform raw data into engaging stories using visualizations, scorecards, and progress updates helps connect your community and key stakeholders with the work being done. Depending on the kind of dashboard software you use, you should have certain resources available to you as you prepare for launch.

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10 tips to foster efficient inter-departmental collaboration

PandaDoc

To this end, dedicated software can be helpful when it comes to interdepartmental communication. Make sure you identify important project stakeholders across your company at the beginning of the project. If you’re considering integrating new software, take an audit of the tools your company already uses.

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Ethics of AI in CX

Zendesk

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. Whether at a national or organizational level, prioritizing AI ethics can help ensure the safety of businesses and individuals.

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10 Key Ways to Leverage Your Business Ecosystem to Close More Deals

Hubspot Sales

Your ecosystem is made up of all the related software, services, publications, agencies, and associations that your customer might interact with when buying or using your product. A business ecosystem map should also help you prioritize your time and energy. You need to have a sense of what organizations are worth the effort.

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How to create effective sales collateral (examples + tips)

Zendesk

Different kinds of businesses may also prioritize specific types of sales collateral to fit their target demographics—after all, no one needs a full case study to be convinced to buy a pint of Ben and Jerry’s. When you publish blogs, white papers, or case studies, you show potential customers that you can be trusted.

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15 tools to make your customer service team more productive

PandaDoc

That includes automation tools, ticketing systems, strong workflows, CRM software, live chat software, and so much more. Let’s take a look at some of the best customer service software for support teams in 2023. Freshdesk What is it: Customer support software focused on streamlined, omnichannel support. Ease of use: 8.5/10