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The IT dilemma: Balancing data privacy and personalization in customer experience

Zendesk

Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose. Zendesk’s 2023 report, The IT Dilemma: Balancing Data Privacy and Personalization in Customer Experience, highlights these conflicting priorities.

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Privacy Policy

SOAR Performance Group

SOAR Performance Group (“SOAR”) respects your right to privacy and takes seriously its obligation to safeguard your personal information. The post Privacy Policy appeared first on SOAR Performance Group. As part of this fundamental obligation, SOAR is committed to the […].

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Importance of data privacy and compliance

Nutshell

That’s why data privacy and compliance are incredibly important facets of collecting, understanding, and storing customer data. What is data privacy? Data privacy refers to the handling of personal information , also known in marketing as personally identifiable information (PII).

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How to Develop AI Guiding Principles

OnStrategyHQ

Using AI without guiding principles or guardrails exposes your organization, data privacy, and security risks. This is one part of a four-part series related to developing a responsible AI policy for your organization. But today, we’re talking about one part of your AI, your responsible AI policy, which is guiding principles.

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What are the legalities of using AI for agencies?

Account Management Skills

Some key takeaways from her advice include­­­: ­­­Have early conversations Have early conversations with clients about using AI to help you: a) Understand if your client already has an AI use policy in place to follow b) Discuss and agree: The AI tools you’ll use How you’ll use them e.g. to generate outputs? for inspiration only?

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EU-US data transfers after Schrems II

Zendesk

We recognize the importance of customer trust and of customers’ privacy and the security of their data. Global privacy regulations are evolving at a rapid pace and we are focused on providing the tools our customers need to enable compliance. Please contact your Zendesk account executive or our privacy team at euprivacy@zendesk.com.

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Christmas Countdown: December 17

Arpedio

0,1% 10% A whopping 25% First name Last name Company Work email By submitting this form I agree to ARPEDIO's privacy policy and to receive marketing communications regarding products, services and events. December 17 How much did Deloitte increase their win rate after implementing ARPEDIO?