MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Red Star Kim

SEPTEMBER 26, 2023

Support the go-to-market strategy – The M&BD team structure must support market sectors, products/service lines (typically in a matrix of both), international scope and key strategic themes that the firm prioritises. Expectations of M&BD (reactive service or proactive advisers?) Role in direct client contact? (i.e.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Hubspot Sales

JUNE 3, 2022

Imagine not having to take other companies’ pricing strategies into account when deciding how much you’ll sell your products for — or being the company that sets the standard for pricing in your space. That's the premise behind a prominent pricing strategy known as price leadership. Types of Price Leadership. Barometric Model.

Leadership 91

Leadership Marketing Profitability Innovation 91

Red Star Kim

JANUARY 16, 2023

The benchmark provided a snapshot of the views of 112 marketing and business development (M&BD) leaders at professional service firms (PSF). The benchmark provided a snapshot of the views of 112 marketing and business development (M&BD) leaders at professional service firms (PSF). I’ve added my reflections. Survey respondents.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Account Manager Tips

AUGUST 14, 2022

Leadership 7. From service delivery to account growth, to customer retention, and everything between. 21 free courses for key account managers to boost your skills now A key account manager has to grow and retain their clients. It's not an easy job, and you need many different skills to do it well. Table Of Contents. Creativity 2.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. After describing what strategic thinking looks like, the author guides readers through the strategy process – with suitable questions to ask during leadership discussions. The examples are mostly products so it’s not ideal for professional services.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Upland

MARCH 24, 2021

When you are polite and respectful to the ticketing agent, you will encounter more flexibility when the flight is overbooked. When you don’t click your fingers at the waitress and acknowledge her helpful service, she is less likely to accidentally spill wine on your shirt! Relationship Reciprocity in Business: The Core principles.

Suppliers 195

Suppliers Leadership 195

MDI Training

SEPTEMBER 29, 2023

In dialogue with Michael Kolleger: Leadership 4.0 and AI in transition In the kick-off of our new expert series “ Leadership 4.0: Leadership in the Changing AI Era “, Data Scientist Michael Kolleger took the time for an interview with us. Here, the focus is on using data to improve our products.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Planview

MAY 5, 2023

Werner Vogels, CTO of Amazon Web Services (AWS), once said, “Dance like nobody is watching. Using the AWS global cloud infrastructure and services, we have the computing power, high availability, and flexibility needed to host and advance our connected platform of solutions. Encrypt like everyone is.” million users worldwide.

Innovation 59

Innovation Manufacturing Procurement Healthcare 59

Red Star Kim

AUGUST 18, 2022

The Great Resignation arrived somewhat early in the marketing and business development (M&BD) teams of professional services firms (PSF) after Covid. There are often different techniques for B2B (business-to-business) and B2C (business-to-consumer) marketing – as well as for products and services. Aims and assumptions.

Marketing 130

Marketing Digitalization Investors B2C 130

Flevy

MARCH 18, 2024

This essential function encompasses the activities organizations undertake to innovate and improve their products or services. It is through effective R&D activities that organizations can develop groundbreaking products, improve existing offerings, and discover new ways to meet customer demands.

Management 52

Management Digital Transformation Innovation Decision-making 52

Revenue Storm

JUNE 8, 2021

The world learned how to buy almost everything online during the lockdowns, and there is a huge shift towards “self-service” that threatens to commoditize even the most complex services and solutions. Once you master virtual relationships, you will be surprised at how productive you can be without leaving home!

Supply Chain 78

Supply Chain Virtual Selling Construction Leadership 78

Flevy

DECEMBER 10, 2022

Possible reasons for disruption may be multiple but one of them is inadequate preparation to develop new products and services during uncertain times. Productive partnerships comprise of having the right people, processes, and organizational backing—simply put—a whole ecosystem. Playing Field 3 — Create the New.

Innovation 111

Innovation Digital Transformation Leadership Management 111

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. The state of conversational service. There are a few ways conversational service has evolved over the last few years.

Artificial Intelligence 98

Artificial Intelligence Retail Customer Experience Small Business 98

Flevy

JANUARY 13, 2024

“Average Handling Time” in Customer Service is an example of an operational KPI. Editor’s Note: This is a series of articles on best practices related to KPI selection and implementation. These resources are provided in support of the Flevy KPI Library , one of the largest available databases of business KPIs.

Healthcare 59

Healthcare Leadership Acquisition Innovation 59

Insightly

FEBRUARY 12, 2024

We’re small, and we’re scrappy, trying to get the good word out about a modern CRM that’s affordable, flexible and scalable. It includes a data quadrant for the category where it shows an axis for innovation, leadership, service and challengers. According to Statista , Salesforce spent 13.5 billion U.S. Not even close.

Software 52

Software Software CRM Small Business 52

Flevy

MARCH 26, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

MARCH 20, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

MARCH 23, 2021

If you answered “yes” to any of these questions, it may be time to switch your customer service platform and move to the cloud. Its price, flexibility, and security, when compared to less modern on-premises software, is unbeatable. Cloud computing offers plenty of benefits for support teams. Cloud vs. on-premises software.

Internet 52

Internet Leadership Software Software 52

Planview

SEPTEMBER 20, 2023

We also use this opportunity to recognize customers who challenge Planview to build better products and provide better service, leading to improved collaboration while helping us define what success means to our customers. We are honored to be a partner with an organization such as this, with a strong and worthy mission.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Flevy

MARCH 25, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Strategic Communications

APRIL 11, 2024

Understanding “Branding” First a definition: Branding is about the combination and alignment of all of the elements of the marketing mix—price, product, place and promotion. If you’re in a larger organization it can be very instructive to do this as a leadership team. and how they should do this. Their audiences do.

Small Business 52

Small Business Prioritization Communication B2B 52

Arpedio

MARCH 18, 2024

Incremental growth under the land and expand model means companies can learn, adapt, and optimize strategies in real-time with lower stakes and higher flexibility. The concept of a ‘business expansion strategy’ often conjures images of bold moves and sweeping changes.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Red Star Kim

SEPTEMBER 26, 2023

Senior law and accountancy leaders attended a masterclass workshop in London last week. The session looked at how to ease personal transitions (individual change) whilst driving organisational change (primarily through cultural transformation). Nurture a change management movement – From “Let it go” to “Let it grow”.

Management 113

Management Co-Creation Communication Leadership 113

Flevy

JUNE 2, 2021

A traditional Value Chain involves a linear sequence of activities—from conversion of raw materials into components which are assembled into products. The products are then distributed, marketed, sold, and serviced. Management plans and execute strategies and operations based on this sequence. Information Access.

Suppliers 110

Suppliers Manufacturing Decision-making Innovation 110

Red Star Kim

APRIL 5, 2023

increase in support staff JMW Solicitors LLP shared why client care is at the heart of their firm, and explained how their dedicated client care team ensures the best service for existing and potential clients Retaining staff in a competitive market – T otal salary costs as a percentage of fee income also increased, rising by 0.4%, from 58.5%

Finance 130

Finance Profitability Management Remote Working 130

Scovel

SEPTEMBER 22, 2021

From serving customers to influencing your industry flexibly, social spaces offer many opportunities to offer B2B brands. This is especially true when you are dealing with what may seem like a “boring” or technical product. What is social selling. But there’s no denying that B2B social media is tough.

B2B 84

B2B Media B2C Retail 84

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

MDI Training

APRIL 25, 2022

In recent years, the world of work has steadily evolved from static office workplaces to more flexible work options, and the effects of the last year have made this transformation even more rapid. Possible Topics: What impact does mobile working have on organization, leadership and teams? How do we master the transformation together?

Financial Services 98

Financial Services Digitalization Leadership Organization 98

OnStrategyHQ

JULY 8, 2022

Diversity of product. ?We We exist to heal people, and our key differentiators are: Evidence-based product formulas. ?We We create evidence-based procedures, and that makes an incredibly high-quality product. We use research to build better products that work for patients. In-house production capabilities. ?Our

Insurance 52

Insurance Logistics Construction Manufacturing 52

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. If you aren’t familiar with internal customer service, here are a few things you should know.

B2C 98

B2C Insurance Communication Leadership 98

Hubspot Sales

JANUARY 11, 2023

He told me, "One of the best aspects about vouchers is it's a very flexible product. When it comes to events, many small business owners and sales reps struggle with the same challenge: Getting prospects and customers to attend. Plus, hear his tips on how to motivate your prospects to want to attend, in the first place.

Marketing 120

Marketing Transportation Small Business Value Proposition 120

OnStrategyHQ

MAY 16, 2021

Knowing why you’re doing what you’re doing (your mission), where you’re trying to go (your vision), and how you’re going to go about it (your values) are the glue that holds an organization together. It is an essential part to building your strategic foundation and developing a strategy. Phase Duration. Questions to Ask.

Innovation 98

Innovation Value Proposition Decision-making Leadership 98

Flevy

JULY 7, 2022

Digital Leadership. Successfully executing Digital Strategy demands concentrating on Organizational Change and building flexibility so as to attune to swiftly changing Digital environments. . Go digital or go home. The pursuit of Digital Maturity is quickly becoming a necessity. Digital Experimentation. Digital Talent.

Digitalization 105

Digitalization Digital Transformation Innovation Banking 105

Planview

SEPTEMBER 18, 2023

The economic headwinds and uncertainty driving an increased focus on outcomes and productivity. The pressure to evolve is mounting for the PMO, which needs to adapt to new digital strategies – and more strategic, product, or initiative portfolios – while bridging traditional practices. That challenge will only intensify.

Management 52

Management Digital Transformation Decision-making Facilitation 52

Zendesk

NOVEMBER 3, 2022

Even the highest-performing service organizations need to know where they stand among their competitors and how they can continue raising the bar to retain their status as leaders. If you’re at this stage in your CX maturity, then you know the value a service organization—your service organization—brings to the business.

Prioritization 52

Prioritization Acquisition Customer Experience Decision-making 52