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What should a salesperson expect from their first few days in a new sales role?

Customer Think

This article was initially published in issue 10.1 I suppose this article could have been titled “what do I wish I had known or done in my first day as a salesperson?” – and maybe I might have benefited from reading it then. of the International Journal of Sales Transformation. But that was a long […]

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From simply Closing the Loop to realising the Virtual Loop

Customer Think

Article originally published on ECXO If Continual Service Improvement were the Mind than surely Closing The Loop would be the Heart. Whereas Continual Service Improvement can be considered a numbers driven logical exercise, Closing the Loop is rooted in empathy, emotions and experience.

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Five Years of Customer Experience Reflections. Five Strategies to Consider for 2023

Customer Think

I published my first thought piece on CustomerThink.com back in April 2017, over 5 years ago. I was lucky enough to be asked to become a regular article writer and adviser later in 2018. As we draw towards the end of a turbulent year in the UK, I thought I’d reflect on my messages over […].

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Finding new business in challenging B2B markets

Customer Think

This article was originally published in the October 23 edition of Top Sales Magazine … Finding and winning new business is tough at any time. Many salespeople – particularly less experienced ones – are finding it particularly tough in the current business climate.

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A Question of Balance

Customer Think

This article was first published in the March 2024 edition of Top Sales World Magazine There’s a clear correlation: great salespeople ask great questions.

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Behind The Scenes: How a Help Scout Article Is Made

Help Scout

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece. Read the full article

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Top Articles of 2021: Talent

The Center for Sales Strategy

We believe that talent + training + tactics = performance , and today w e are bringing you a recap of the most popular blog posts we've published in 2021 on all things talent. Check out these top articles on talent from 2021 and let them kickstart your 2022 sales strategy.