Groove HQ

APRIL 2, 2024

The new frontier of competition in developer markets was and remains customer service. This is just one of the areas […] The post Elevating Your Business Through Customer Focus appeared first on Groove Blog.

Marketing 57

Marketing 57

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. In return for their professional services, the consultant charges a fee. What is a consultant?

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Flevy

APRIL 14, 2024

This metric is based on the principle that customer loyalty increases when products and services are easily accessible. CES is valued for its simplicity, quick evaluation, and adaptability across various service channels, making it highly relevant for measuring business outcomes and providing actionable insights. Seamless Experience.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

RAIN Group

AUGUST 2, 2022

Even if your company’s products and services are superior to all others, this means nothing if you can’t convey that to your buyers. Differentiating in sales is more than a good pitch—you need to differentiate in the right areas, adapt to your buyer’s needs, and build value.

Marketing 140

Marketing Sales 140

Brooks Group

APRIL 9, 2024

Department heads: Leaders of specific departments or teams who are accountable for the success of the purchased solution in their areas. Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Arpedio

APRIL 30, 2024

Relationship Building: Fostering strong relationships with your clients through regular communication, personalized interactions, and exceptional customer service. By engaging in meaningful conversations with your clients, you can uncover their pain points and identify areas where your products or services can provide solutions.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Flevy

MARCH 26, 2024

Consulting firms with extensive resources pioneer their own consulting frameworks through a combination of research, years of accumulated project experience, as well as subject matter expertise gathered from working across different sectors and functional areas. What should be the focus of our VOC efforts?

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Sales Gravy

FEBRUARY 25, 2024

Scalable Systems and Processes Implementing scalable systems and processes that can accommodate rapid growth without compromising on service quality or operational efficiency. Customer-Centric Approach Maintaining a deep understanding of customer needs, preferences, and feedback to tailor products and services accordingly.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Hubspot Sales

FEBRUARY 20, 2023

While these roles provide valuable services, they have key differences — namely, in the work they carry out and their level of expertise. A contractor provides a specific service within a set period of time. The specific duties of a consultant can vary widely depending on the client, their needs, and the consultant's area of expertise.

Construction 90

Construction Finance Negotiation Business Planning 90

Arpedio

APRIL 30, 2024

Unlike traditional methods, value selling focuses on delivering unique value to customers and aligning their needs with your product or service. Instead of pushing products or services, value selling focuses on understanding your customer’s needs and demonstrating how your offering provides the solutions they are seeking.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Hubspot Sales

JANUARY 9, 2024

Door-to-door (D2D) sales involves knocking on people’s doors to advertise or sell products/services. For long-term success, Jim recommends you “Learn how to prepare, present, and provide great customer service. Developing in those areas will go a long way to increasing your confidence. Seriously, we can’t stress this enough.

Sales 101

Sales Decision-making Meetings Insurance 101

Hubspot Sales

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit. Are there any specific features, services, or terms that are of particular importance to you?

Negotiation 99

Negotiation Telecommunications Sales Software 99

Arpedio

FEBRUARY 20, 2024

A value chain is a concept used in business management to describe the sequence of activities and processes involved in creating and delivering a product or service to customers. It encompasses all the stages from the initial raw materials or inputs to the final delivery and support of the finished product or service.

Logistics 52

Logistics Transportation Procurement Manufacturing 52

Planview

JANUARY 17, 2024

However, despite the significant advancements brought about by Agile, there’s no denying that certain challenges continue to be at the forefront of ensuring optimal efficiency within tech teams, particularly in the financial services industry.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. When you know what your customers value and where they want to go, you can identify areas where additional products and services can help down the line. Set and track measurable goals.

Media 87

Media Decision-making Customer Experience Marketing 87

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Brooks Group

MARCH 21, 2024

The sales professional asks questions to uncover the buyer’s pain points, priorities, and what they hope to achieve by purchasing a product or service. Product-Based Questions = 3rd Most Effective This technique involves asking questions specifically related to the product or service being offered.

Sales 90

Sales Sales Training Decision-making Value Proposition 90

SBI Growth

AUGUST 2, 2020

For many services companies who achieve exponential growth within narrow timeframes, they often find themselves lagging in critical operational areas, including go-to-market. Jarrod Johnson, Chief Customer Officer at TaskUs, found himself in a similar situation but was able to remain as.

Marketing 147

Marketing Customer Experience Customer Success B2B 147

Arpedio

DECEMBER 20, 2023

Businesses can improve profit margin through cost-cutting , pricing optimization , and product/service differentiation strategies. Understanding profit margin is crucial for business owners to evaluate their company’s financial performance and identify areas for improvement. What is a Profit Margin?

Profitability 52

Profitability Decision-making Finance Investors 52

Customer Think

NOVEMBER 27, 2023

One area where this transformation is taking place is in call center services. In today’s rapidly evolving digital landscape, businesses are constantly seeking ways to stay competitive and meet the ever-increasing demands of their customers.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Meetings 52

Showpad

JANUARY 8, 2021

You may be thinking, “We run all our meetings online and provide almost every enablement service in a digital way. Most enablement services were already digital. For content services, there wasn’t a big shift in most organizations. The challenge is in the area of enablement capabilities. No need to adjust that, right?”.

Virtual Selling 144

Virtual Selling Finance Digitalization Digital Transformation 144

Flevy

AUGUST 29, 2022

Most likely reason is that they are inadequately prepared to develop new products and services amidst uncertainty. Define the area of exploration. Define the Area of Exploration. It is, therefore, logical that the first step in an Adaptive Ecosystem Strategy should be to define the area that needs exploration.

Innovation 109

Innovation Banking Organization Marketing 109

Customer Think

OCTOBER 5, 2021

Where do the responsibilities end for a service provider? If they provide the service as requested, should they look for other areas that need improvement too? Is this their job?

92

92

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Step 1: Define customer service quality for your company.

Onboarding 116

Onboarding Customer Value Marketing Management 116

ProlifIQ

MAY 4, 2023

By analyzing this data, companies can gain insights into the needs and preferences of their customers, and identify areas where they can improve their offerings. This map can help companies identify areas where they can differentiate themselves and target new customers. First, it can help companies identify new revenue opportunities.

Stakeholders 52

Stakeholders Account Management CRM Key Account Management 52

OnStrategyHQ

DECEMBER 21, 2023

Using one of these assessments for your current state analysis allows you to figure out what your areas of focus should be. While these assessments may unearth several areas of improvement, it is best to only focus on at most five at a time. What are our current strategies, processes, resources, capabilities, or areas of focus?

Stakeholders 52

Stakeholders Organization Logistics Brainstorming 52

Freshworks

FEBRUARY 18, 2021

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. . Bots vs People’ – the balance for public services. Service Automation – where to begin?

Artificial Intelligence 89

Artificial Intelligence Suppliers Digitalization Customer Experience 89

Flevy

JUNE 15, 2023

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty , and overall business success.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

The Center for Sales Strategy

JUNE 9, 2021

Season 3 of the Improving Sales Performance Series is focused on helping sales leaders make an IMPACT on their sales performance through insight on 4 key areas: people, process, planning, and performance.

Sales 117

Sales 117

OnStrategyHQ

DECEMBER 21, 2023

This tool identifies areas of strength and areas of improvement within an organization’s performance , skills , or overall efficiencies and allows organizations to assess the skills and competencies of their employees, and ultimately, identify gaps in knowledge or training. Examples of gap analysis areas of focus.

Software 52

Software Software Construction Organization 52

Arpedio

DECEMBER 20, 2023

Simply put, a sales pipeline is a visual representation of the stages involved in selling your product or service. Key Takeaways: A sales pipeline is a visual representation of the stages involved in selling your product or service. If so, understanding what a sales pipeline is and how it works is critical.

Sales 52

Sales Prioritization Advertising Negotiation 52

Brooks Group

MARCH 6, 2024

Effective performance management requires establishing KPIs, metrics, and performance tracking systems to monitor individual and team performance, identify areas for improvement, and drive accountability. A high conversion rate indicates effective sales strategies and processes, while a low rate may suggest areas for improvement.

Organization 84

Organization Account Management Sales Sales Training 84

Flevy

MARCH 20, 2024

Consulting firms with extensive resources pioneer their own consulting frameworks through a combination of research, years of accumulated project experience, as well as subject matter expertise gathered from working across different sectors and functional areas.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Arpedio

DECEMBER 5, 2023

Gross sales refer to the total revenue generated from the sale of goods or services before any deductions, such as discounts, returns, or allowances, are made. Gross sales represent the total revenue generated by a business, including all sales of goods and services before any deductions or adjustments are made.

Profitability 52

Profitability Sales Decision-making Acquisition 52

Customer Think

SEPTEMBER 19, 2023

Over the last few years, we’ve seen the development and explosive popularity of countless AI applications, including generative AI, which have the potential to improve practically every area of business development – including customer service and customer […]

58

58

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

B2C 52

B2C Customer Experience B2B Software 52

Brooks Group

APRIL 10, 2024

Most customers are glad to give a referral for a product or service they’re happy with; it’s just a matter of making “the ask” a part of your sales team’s follow-up routine. Understanding these and other factors can help sales leaders coach each team member in the areas they most need improvement.

Sales 87

Sales Media B2B Publishing 87