Sandler Training

MAY 17, 2029

Brian Sullivan, VP of Sandler Enterprise Selling, speaks with Steve Moritz, thirty year veteran of the technology industry and CEO of Moritz Consulting Group about Consulting Services: Putting the client first in sales and delivery. Listen Time: 40 Minutes.

Sales 111

Sales 111

Customer Think

JANUARY 14, 2023

For brands this means they can’t afford to deliver sub-par customer service or their customers will go somewhere else. Customer expectations are constantly changing, not only in how they purchase and spend but also the way they engage with brands and the expectations that come along with those interactions.

124

124

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Customer Think

APRIL 25, 2024

With consumers demanding ever-higher standards of service, companies are constantly seeking ways to elevate their customer experience. Among the myriad of solutions available, one stands out for its potential to drive significant improvements: the adoption of customer service automation. Unveiling the Customer […]

Customer Experience 59

Customer Experience Marketing 59

Vantage Partners

APRIL 12, 2024

Driving revenue and margin growth in the fast-moving IT Services market requires providers to harness the right mix of talent, industry and technical expertise, and intimate client knowledge. For over 25 years, we’ve helped IT Services providers find the answers — to questions like: But, what do clients truly care about?

Marketing 83

Marketing Negotiation Profitability Innovation 83

Vantage Partners

APRIL 24, 2024

Annual physicals and preventive care are common for individual health. It helps prevent diseases and treat issues before they metastasize. They provide peace of mind and an early warning system of trouble.

Organization 83

Organization 83

Customer Think

NOVEMBER 3, 2023

But despite how far the technology industry has come, many organizations still struggle with servicing issues such as marginal self-service, high agent turnover, lengthy and tedious service calls, a lack of visibility, and poor customer satisfaction […]

Organization 92

Organization 92

Customer Think

APRIL 23, 2024

It’s a nearly universal opinion: Today’s customer service leaves much to be desired. Service agents are, too. Many people have suggested that AI and chatbots are innovative, “easy” fixes to customer service challenges. But it’s not just customers who are frustrated. They are wrong.

Innovation 49

Innovation 49

Hubspot Sales

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Media 117

Media e-Learning Onboarding Marketing 117

Flevy

SEPTEMBER 20, 2023

Service represents an intricate, multi-tiered procedure encompassing numerous individuals and technologies that collaborate harmoniously or encounter issues. This is where Service Blueprints play a crucial role. Just as the name implies, the Service Blueprint assists in crafting a blueprint for the service process.

Digital Transformation 52

Digital Transformation Innovation Customer Experience Organization 52

Help Scout

AUGUST 22, 2023

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations? Read the full article

104

104

Customer Think

MARCH 20, 2024

Great customer service sets companies apart, and you leave money on the table if you don’t meet your customers’ expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest in modern solutions.

Meetings 64

Meetings Organization 64

Customer Think

FEBRUARY 13, 2024

A True Story to Understand the Importance of Service Recovery For confidentiality reasons the names of the airlines company have been changed to X and Y. I have nothing to say about the service on board; it was excellent. Recently, I traveled with my wife to Vietnam with a company X in Business class. Nevertheless, […]

69

69

Customer Think

DECEMBER 8, 2022

Not All Customers Want to Help Themselves Self-service is an increasingly sought-after offering, as digital-native consumers now expect to troubleshoot issues on their own before reaching out to a representative.

Digitalization 121

Digitalization Customer Experience 121

Groove HQ

MARCH 19, 2024

“Customer service shouldn’t just be a department, it should be the entire company.” ” – Tony Hsieh Amongst the rising wave of new competitors that can offer similar services (or products) for comparable prices, importance of customer service can not be stressed out enough.

Management 57

Management 57

Customer Think

MARCH 25, 2023

Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.

Digitalization 105

Digitalization Business Growth 105

Customer Think

MARCH 26, 2024

Improving internal customer service should be a priority for every organization.Consider this: Fred is really good at the technical parts of his job, but colleagues dread having to work with him. Susan thinks being abrupt means being efficient, and her terse emails always put people on edge.

59

59

Groove HQ

MARCH 28, 2024

While you will of course have your own special style, in this post, we will cover tips that you should keep in mind for your Expressing Gratitude and Empathy In customer service, your words can shape […] The post 13 Customer Service Email Tips (and Example) appeared first on Groove Blog.

62

62

Customer Think

MARCH 19, 2024

Meeting the Demands of Superior Customer Service in the Modern Era (Previously posted at DoingCXRight.com/blog) Imagine you’re the manager of a busy customer service call center. The pressure is constant, with customer inquiries and complaints flowing relentlessly. “I just can’t […]

Meetings 69

Meetings Management 69

Customer Think

FEBRUARY 13, 2024

Imagine the frustration when a customer service interaction takes a turn for the worse. Now, let’s picture a scenario where your customer service team handles every interaction with such finesse that not only are customers satisfied, but they become passionate supporters for […]

75

75

Help Scout

AUGUST 22, 2023

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related. Read the full article

Customer Experience 105

Customer Experience 105

Customer Think

JANUARY 28, 2022

If there’s one thing that the pandemic has taught service providers it’s that the digitalisation of services and operations is now becoming a reality. This is exemplified by the fact nearly 85% of companies now have an online presence. But it’s not just companies that have had to embrace this new trend, customers have too […].

114

114

Help Scout

AUGUST 22, 2023

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company. Read the full article

100

100

Zendesk

MARCH 20, 2024

What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience. Restaurants don’t attain Michelin-star status by chance.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Groove HQ

FEBRUARY 15, 2024

It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […] The post AI Customer Service: How To Start? OpenAI’s model is just the tip of the iceberg. appeared first on Groove Blog.

67

67

Groove HQ

MARCH 6, 2024

Your CSR, and live chat should always be at the top of your mind, but sometimes customers do not want to interact with anyone…they just an answer right […] The post Customer Self-Service: How To Build It? appeared first on Groove Blog.

67

67

Zendesk

MARCH 18, 2024

In the current landscape of customer service, expectations are skyrocketing, with demands for faster and higher quality service experiences becoming the norm. – How implementing WFM and QA can provide organizations with a loop of continuous improvement on service operations. .

Meetings 64

Meetings Organization Management 64

Help Scout

AUGUST 22, 2023

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems. Read the full article

81

81

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? We’ll look at what self-service customer support is and how it works. It’s a useful and increasingly popular option for businesses to support and educate their audiences. And […]

105

105

Customer Think

MARCH 5, 2024

Automation is revolutionizing customer service, and your business needs to jump on board. Forget hold times and frustrating menus! Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Sound like a dream?

69

69

Help Scout

AUGUST 22, 2023

The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers. Read the full article

110

110

Customer Think

NOVEMBER 7, 2021

But what exactly is it, what consequences might it have for the customer service industry and could it be the wake-up call our […]. The Great Resignation, the Big Quit, the Turnover Tsunami – whatever you want to call it, is a growing trend in the world of work that is taking off across the globe.

136

136