Arpedio

APRIL 30, 2024

What is Value Selling? Unlike traditional methods, value selling focuses on delivering unique value to customers and aligning their needs with your product or service. Rather than competing on price or features alone, value selling allows you to highlight the unique value your product or service brings to the table.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. The second question is “ Where will we play?”.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program.

Sales 258

Sales Finance Decision-making Profitability 258

Hubspot Sales

JANUARY 9, 2024

That said, the typical base salary for D2D reps is around $61,800 per year — a figure above the national average. Table of Contents What is door-to-door sales? 20 Tips for D2D Sales What is door-to-door sales? Door-to-door (D2D) sales involves knocking on people’s doors to advertise or sell products/services.

Sales 101

Sales Decision-making Meetings Insurance 101

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Whatever piqued your interest, there are some excellent reasons to consider using AI chatbots: Handle more customer service requests without adding new staff members: If a growing customer base is putting pressure on your team, an easily scalable AI is a tempting option.

Artificial Intelligence 144

Artificial Intelligence Decision-making Customer Experience Onboarding 144

Insightly

JUNE 1, 2022

During the last few months, the Insightly team has worked diligently to bring a full suite of feature updates to all four Insightly products: CRM, Marketing, Service, and AppConnect. What’s new with Insightly AppConnect? What’s new with Insightly Service? Knowledge Management Improvements.

CRM 98

CRM Marketing Finance Publishing 98

Arpedio

DECEMBER 20, 2023

With its purpose to encourage customers to purchase products or services that are of higher value or complementary to their intended purchase, upselling is a powerful tool that can lead to increased sales and profits. By mastering the art of upselling, businesses can develop a loyal customer base and drive profitability.

Profitability 52

Profitability Customer Experience Sales Marketing 52

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Software 106

Software Software Decision-making Management 106

Account Management Skills

FEBRUARY 22, 2024

“I sometimes feel they are more concerned with their gmail and booking meetings than with my challenge” – client lead ( “The Future of Account Management” report, IPA 2020 ) The feedback from clients and industry experts is relentless and often scathing about the account manager’s performance.

Account Management 52

Account Management Management Client Development Account Growth 52

PandaDoc

APRIL 8, 2024

To further facilitate deal creation, a deal desk can utilize proposal management software to maintain a knowledge base, proposal templates, and information on past deals What is a deal desk? A deal desk introduces a new approach to managing deals. Let’s get to it!

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

Customer Think

NOVEMBER 24, 2022

Great customer service is a cornerstone of the customer experience. This is why understanding how to create a knowledge base is so important. What is a knowledge base? A knowledge base is a resource that […].

Customer Experience 59

Customer Experience 59

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? Because this is what customers actually want from brands. In this article, we’ll share what a customer engagement platform (CEP) is, how you and your organization can benefit from it and, 5 important features every platform needs.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Hubspot Sales

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit. What outcomes or goals are you looking to achieve in the next [timeframe]?”

Negotiation 100

Negotiation Telecommunications Sales Software 100

Zendesk

JANUARY 21, 2021

Your support teams are generally swamped with a variety of tasks ranging from simple service requests to major incidents that require immediate attention. That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. What is KCS?

Artificial Intelligence 98

Artificial Intelligence Banking Facilitation Onboarding 98

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Give them direct access to the answers and help they need through web self service. What is web self service? Customers aren’t the only people who benefit from web self service.

Artificial Intelligence 98

Artificial Intelligence Software Software Customer Experience 98

Zendesk

MARCH 1, 2022

Kajabi is the leading knowledge commerce platform for creators and entrepreneurs, helping its customers share and monetize their knowledge at scale by creating their own video courses, podcasts, and more—from your grandma monetizing her expert cookie baking to industry influencers or people who are passionate about a charitable organization.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Organization Meetings 98

Flevy

FEBRUARY 15, 2022

Humans inherently connect to each other in an indigenous context, generate knowledge, and develop a product to be disseminated by way of commerce. Traditionally, Global Innovation practice has seen assembling of people with vital capabilities and essential knowledge via co-location. . Approval vs. Disapproval. Autonomy vs. Control.

Innovation 111

Innovation Banking Communication Marketing 111

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Nutshell

JANUARY 3, 2024

And if so, what businesses can you start with that amount of money? What kind of business can you start with $10K? What kind of business can you start with $10K? Of course, you shouldn’t choose your industry based purely on your budget. Of course, you shouldn’t choose your industry based purely on your budget.

eCommerce 71

eCommerce Transportation Insurance Marketing 71

Nutshell

JANUARY 3, 2024

And if so, what businesses can you start with that amount of money? What kind of business can you start with $10K? What kind of business can you start with $10K? Of course, you shouldn’t choose your industry based purely on your budget. Of course, you shouldn’t choose your industry based purely on your budget.

eCommerce 71

eCommerce Transportation Insurance Marketing 71

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals. What is a customer service plan?

B2C 52

B2C Customer Experience B2B Software 52

Zendesk

FEBRUARY 23, 2024

What is a customer persona template? A customer persona template is a tool businesses use to create a detailed description of their ideal customer based on market research and customer data. It can help you visualize where your customers are, how they behave, and what they like.

Decision-making 52

Decision-making Brainstorming Media Communication 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers.

Management 89

Management Organization Meetings Communication 89

ACT

FEBRUARY 26, 2024

This highly engaged level of service continues to grow TendenZ’s knowledge, experience, and expertise which ultimately empowers the success of its customers. Q: In what type of industries are your target customers? A: TendenZ is a full-service, Act! TendenZ has been a trusted Act! With certified Act! CRM & Act!

CRM 52

CRM Healthcare Manufacturing Small Business 52

Hubspot Sales

MAY 20, 2022

The coursework can provide you with the skills, knowledge, and clout to land a sales role in one of the highest growing domains. As I mentioned, the training is the sum of five courses — developed by HubSpot experts and covering the bases required to thrive in any sales role — each of which comes with its own certificate upon completion.

Sales 117

Sales Client Relationships Publishing Management 117

Flevy

MARCH 26, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

DemandFarm

MAY 2, 2024

What Is Relationship Management with an Example? This personalized approach helps clients optimize their operations, marketing, and customer service strategies through Salesforce’s platforms. Zappos is known for its exceptional customer service. The global Customer Relationship Management market is projected to grow from $71.06

Management 40

Management Banking CRM Profitability 40

Zendesk

OCTOBER 2, 2023

General knowledge about cybersecurity also improved (though there’s always more to learn), and businesses are better educated about how to protect themselves. You’ll learn what these terms mean and how to apply this knowledge to your own security best practices. But what exactly is an attack surface? Let’s get started.

Cybersecurity 87

Cybersecurity Computers and Electronics Internet Insurance 87

Help Scout

JULY 8, 2021

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. What is Google Collaborative Inbox? Then, one day, a customer sends you a question. Then another. And another after that. So why not look for something free?

Decision-making 113

Decision-making Management Organization Software 113

Freshworks

JUNE 2, 2023

Here are some key takeaways: Closing the chatbot gap in ticket deflection Companies are increasingly turning to digital tools and resources—chatbots, self-service portals, and knowledge-base articles—to quickly handle or automate some of the most common customer questions.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Nutshell

AUGUST 22, 2023

Because AI imitates the way humans learn from our knowledge and experiences, it can produce insights and make decisions based on what it learns. AI can also generate predictions based on the information you’ve been storing on customers, leads, and sales. Table of Contents How are CRMs using AI?

Artificial Intelligence 114

Artificial Intelligence CRM Management Decision-making 114

Strategic Communications

APRIL 25, 2024

What many are discovering to their chagrin is that generative AI tools commonly “hallucinate” or, in other words, “make stuff up.” It generated what appeared to be an impressive list but, since I know the tool I was using didn’t have content beyond 2021, I went to the companies’ websites to verify the groups were still in existence.

e-Learning 52

e-Learning Communication Decision-making Marketing 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Nutshell

OCTOBER 18, 2023

Meet customizable role-based permissions – an enhancement that’s set to redefine how you manage user access within Nutshell. Role-based access controls provide a more nuanced approach to access management and let you create custom roles tailored to specific tasks, making access control effortless and tailor-made for your business.

CRM 62

CRM Organization Management Meetings 62

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Arpedio

DECEMBER 22, 2023

December 23 What are the essential prerequisites a sales team must meet before a company should consider scaling their sales force? Enter draw #1 Account-Based Selling Platform Treat your colleagues to an early Christmas present Relationship Mapping & Org Chart Improve your critical stakeholder relationships.

Account Planning 52

Account Planning Stakeholders Account Management Communication 52