Customer Think

NOVEMBER 3, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This post explores how businesses can embrace omnichannel experiences, self-service solutions, and data-driven personalisation to create amazingly seamless and unforgettable customer journeys.

Customer Experience 80

Customer Experience 80

Sales Gravy

MAY 2, 2024

The Importance of Asking the Right Questions: Effective questioning is vital to uncover the real needs and challenges of customers, which guides them towards the right solutions. Continuous Learning and Adaptation: Salespeople must continually update their industry knowledge and adapt to new market trends and technologies.

Sales 83

Sales Stakeholders Meetings Marketing 83

Zendesk

JANUARY 29, 2024

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant for the Customer Engagement Center (CEC) and accompanying Critical Capabilities report provides valuable information for business leaders looking for technology solutions that best meet their current and long-term needs.

CRM 52

CRM Publishing Software Software 52

Planview

JANUARY 10, 2022

At Planview, we have two great products that meet the varying needs of Professional Services organizations—whether it be products for Professional Services companies, professional services groups embedded in product companies, or those providing Managed Services. Major Events. TSW Conference.

Energy and Utilities 98

Energy and Utilities Profitability Decision-making Acquisition 98

Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. Leveraging Technology In today’s digital age, technology plays a crucial role in enhancing account management efforts.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Customer Think

DECEMBER 27, 2023

In this blog, we are going to shed light on all such questions related to master data management solutions and services. We will have a look at how MDM technology […] How it can Transform the Sales and Marketing Efforts of an Organization?

Marketing 59

Marketing Management Sales Organization 59

Flevy

FEBRUARY 28, 2023

It is a user-centric approach that involves understanding the needs, wants, and behaviors of users to create innovative solutions that are both practical and feasible. It is a way of thinking that focuses on understanding the needs of users and creating solutions that meet those needs. Creativity: Generating new ideas and solutions.

Innovation 111

Innovation Brainstorming Healthcare Banking 111

Hubspot Sales

APRIL 15, 2024

For example, they've adopted new technology or announced expansion plans. With the industry's constant evolution, our team prioritizes staying informed about new product developments and market changes, ensuring we can provide the most relevant solutions.” They harness technology for prospecting efficiency.

Sales 115

Sales Prioritization CRM Communication 115

Zendesk

MAY 8, 2023

In response to macroeconomic pressure, technology companies of all sizes have been tightening their belts and flattening their org structures. Here are three ways software and cloud services companies can use AI to control costs: 1. But despite budgetary challenges, tech companies have reason to hope. “That amounts to about $1.3M

Prioritization 98

Prioritization Software Software Profitability 98

Nutshell

JANUARY 24, 2024

As artificial intelligence (AI) takes a more prevalent role in today’s world, you’ll find more opportunities to integrate this technology into your business strategy. Revenue intelligence involves using AI technology to analyze sales, product, and customer data to find new trends and areas where you can improve your revenue.

Artificial Intelligence 71

Artificial Intelligence Software Software Advertising 71

Zendesk

FEBRUARY 8, 2022

Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video. Director of systems and service technology, Vimeo. Upon implementing Zendesk, Vimeo was able to: Deflect 30% of tickets with self-service tools. Attend the webinar.

Construction 98

Construction Digitalization Customer Experience Software 98

Zendesk

OCTOBER 19, 2023

Meet Derek Smart businesses are integrating AI-powered bots into their customer experience platforms to provide exceptional service across all channels. The rest of them are using technology like Derek, and they desperately need help. Meet SCR33CH AI is everywhere these days, but not all AI can handle customer service.

Innovation 52

Innovation Customer Experience Meetings 52

Brooks Group

APRIL 9, 2024

Their choices directly shape the direction of the procurement process and determine which solutions are selected. Department heads: Leaders of specific departments or teams who are accountable for the success of the purchased solution in their areas. They play a crucial role in securing buy-in and consensus among stakeholders.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

QYMATIX

FEBRUARY 5, 2024

This article explores the opportunities that generative AI presents for B2B companies and the challenges that this technology brings. Generative AI can produce innovative solutions and support human creativity by generating new data and content. This capability has numerous applications in art, medicine, manufacturing, marketing, etc.

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

Nutshell

JANUARY 31, 2023

We’ve got a long list of improvements in the works, and we’re looking forward to continuing to invest in our product, service, and customers while advancing our mission of helping businesses grow their revenue with powerful, easy-to-use sales and marketing technology.

CRM 127

CRM Digitalization Advertising Marketing 127

PartnerTap

FEBRUARY 21, 2024

Co-selling transformation is a journey that requires the right people, technology, and best practices. Our CEO, Cassandra Gholston , just shared our co-selling transformation playbook , so this article details the modern co-selling tech stack and related co-sell transformation services every company will need to co-sell and win going forward.

CRM 52

CRM B2B Leadership Digitalization 52

Flevy

MAY 11, 2022

They are also aware of the capabilities of startups in quickly utilizing technologies. Exclusivity of the innovative solution is lost in an OCA due to mass participation of sponsors as well as solution providers. Search and Selection Solution Conversion Solution Assimilation. Solution Conversion.

Innovation 111

Innovation Suppliers Banking Manufacturing 111

Flevy

MARCH 26, 2024

Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Assess new ideas, concepts, and solutions. Deliver solutions that effectively address customer demands. Improve customer retention rates.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Planview

MARCH 15, 2024

With a multitude of products and services that companies serve to customers, the recognition of Value Stream Management (VSM) in modern software delivery has never been stronger. With text-based generation comes more multi-dimensional advanced technology that, as one can imagine, produces a multitude of content formats. What is genAI?

Management 64

Management Artificial Intelligence Decision-making Software 64

QYMATIX

MAY 6, 2024

Ten years ago, only big technology companies could afford to develop or to implement sales analytics software to find cross-selling or to reduce customer churn. Now, medium-sized companies with limited marketing budgets can access these hi-tech solutions too and use it in a broader range of circumstances also, including B2B sales.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

PartnerTap

FEBRUARY 12, 2024

Buyers have changed how they buy products and services for their companies and deal dynamics are exponentially more complex. The market correction and slowdown in corporate purchases last year masked two much bigger problems that everyone who sells products or services to businesses are facing.

Sales 52

Sales Decision-making B2B Suppliers 52

Nutshell

AUGUST 28, 2023

Your steps may vary based on your industry and how thorough your process needs to be to secure leads, but in general, you’ll want to have strategies for each of these moments in the sales funnel: Prospecting Qualifying Developing rapport Presenting solutions Handling objections Closing the sale Following up 1.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Luminas Strategy

APRIL 21, 2024

How should you be thinking about technology and how to use it to help your organization to differentiate – work smarter, faster, drive down cost and better serve customers. Yet, beyond the technological overhaul, lies a profound message for corporate leaders driving organic growth.

Innovation 52

Innovation Organization Digital Transformation Digitalization 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

JUNE 5, 2023

This includes offering conversational services across all channels such as web, mobile, and messaging–which is now HIPAA-enabled. In order to maintain confidentiality, many healthcare providers rely on home-built technology that connects to their EMRs (electronic medical records).

Healthcare 91

Healthcare Organization Insurance Digitalization 91

Customer Think

MARCH 16, 2023

With the rise of the software as a service industry, the B2B space has never been more active than it is today. Especially after the pandemic, businesses around the globe are searching for online tech solutions to add to their stack.

B2B 64

B2B Software Software Sales 64

Planview

JANUARY 17, 2024

In today’s fast-paced and dynamic world of technology, the adoption of Agile methodologies has undoubtedly transformed the landscape of how technology teams function. In the tightly regulated environment of financial services, any lapses in these areas can have profound legal, financial, and reputational consequences.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Arpedio

JANUARY 5, 2024

This concept has evolved from mere customer service to an intricate process of building and nurturing long-term partnerships. The Impact of Technology on Relationship Management Technology has revolutionized relationship management in sales, providing tools that streamline and enhance interactions with clients.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Flevy

MARCH 20, 2024

This introduction to ChatGPT & Prompt Engineering presentation provides a comprehensive primer on the ChatGPT technology, developed by OpenAI, which stands for Generative Pre-trained Transformer. By following this framework, users can: Understand the underlying technology and its potential applications.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Flevy

AUGUST 29, 2022

When new technologies and competitors disrupt markets , numerous organizations struggle to keep up using arcane Business Models, strategies, technologies, and practices. Most likely reason is that they are inadequately prepared to develop new products and services amidst uncertainty. It is successful in mature industries.

Innovation 109

Innovation Banking Organization Marketing 109

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Insightly

JULY 31, 2023

While every business is unique, there are certain factors that play into any CRM selection — whether you’re investing in CRM technology for the first time or switching from another CRM platform. The right CRM can have a tremendous impact on your business, but vetting potential CRM vendors and their solutions is no small task.

CRM 52

CRM Software Software Decision-making 52

Hubspot Sales

AUGUST 3, 2023

Yogesh Joshi , head of growth at Kommunicate says, “With the launch of LLMs like ChatGPT and Bard, customers today are much more aware of the technology and sometimes have overly high expectations of what can be achieved with it. However, what needs to be understood is that there are still many limitations to this technology.”

Artificial Intelligence 90

Artificial Intelligence Sales CRM Meetings 90

Planview

MAY 23, 2022

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. While both types of services help you address your business needs, where they differ includes time frame and scope of work.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

Hubspot Sales

JANUARY 17, 2023

In fact, the number of technology startups has increased by 47% in the last decade — creating a need for competent salespeople. Software solutions can be sold as programs or as a service ( SaaS ) that requires a subscription. IT services. Tech is one of the fastest-growing industries today. Pro: High demand.

Sales 115

Sales Software Software Negotiation 115