MDI Training

FEBRUARY 14, 2023

This story inspired Robert Greenleaf to develop his life’s work, the concept of serving as a leader. In the end, the ‘servant leaders’ earn a lot more than the employees they seem to serve.” The why question is closely related to the „ for who m” question. To me, it seems more like a motivational ploy.

Leadership 97

Leadership Shareholders Decision-making Digital Transformation 97

Zendesk

JANUARY 17, 2024

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn, and grow. Both platforms are designed to support your success as a Zendesk Partner, each serving a unique role. The shared post proved to be extremely popular with both new and existing Partners.

Digitalization 52

Digitalization Facilitation Onboarding Innovation 52

Force Management

APRIL 6, 2023

As leaders, we serve as guides for our teams through challenging times. Last month on the Revenue Builders Podcast, we talked to multiple leaders who have guided teams successfully through crises. In the current economic landscape, when the challenges are unpredictable, it helps to have guides of our own.

Communication 79

Communication Sales 79

Mike Kunkle

MAY 30, 2023

Sometimes, that reality being what it is, we need to work in environments that are not ideal for what we do. Which, earlier, we said wasn’t easy either. There’s a lot of pressure on executives, especially senior sales leaders, who turnover, on average, every 18 months. So, what’s an enabler to do? I know it’s possible.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Jermaine Edwards

DECEMBER 6, 2023

In fact, I take the position of behavioral economist Dan Ariely that we can find moments of trust in everyday interactions if we’re willing to look for it. Despite this we can’t ignore that today more than any time in history our products and services are exposed to scrutiny, comparison, commodity and competition.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Zendesk

MARCH 18, 2024

And quite often, what I hear is this: “We don’t have the tools (or the process are broken, or the policies are outdated) to serve our customers the way they deserve to be served.” It’s often described as “how we do things around here.” And it serves as a guide to help choose future courses of action.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Zendesk

MAY 4, 2023

Before we really get started, can you tell me a bit more about your role at Zendesk when you’re not emceeing an event? We actually just launched that in November, so it’s really cool to see that growing. Check out the video and read on for more of our conversation. Well, I can’t give too much away yet.

Customer Experience 96

Customer Experience Facilitation Meetings Digitalization 96

Red Star Kim

AUGUST 1, 2023

Challenge assumptions – Why do we need fee-earners to engage in the M&BD planning process? But before we plunge in, let’s challenge our assumptions. Why do we need fee-earner involvement in the M&BD planning process? And yet their priority is serving existing clients and earning fees. Adopt a more agile approach.

Decision-making 130

Decision-making Marketing Business Planning Management 130

Hubspot Sales

SEPTEMBER 20, 2023

Fewer Customer Support Issues AI chatbots can answer customer queries allowing your customer to serve themselves. Here are ten of the best conversational AI tools for sales with notes about pricing, what we like about them, and who they’re best for. Plus, some insights from the sales pros who already love them.

Artificial Intelligence 105

Artificial Intelligence Sales Prioritization Meetings 105

Account Manager Tips

NOVEMBER 24, 2022

Seeing What Others Don't: The Remarkable Ways We Gain Insights Why this book? In today's economy, it's not typically the smartest, hardest working or most technically savvy who succeed. Seeing What Others Don't: The Remarkable Ways We Gain Insights Insight is everything. Here are the book recommendations for November 2022.

B2B 130

B2B Key Account Management Account Management Decision-making 130

Sales Management Plus -- SMP

APRIL 11, 2024

Dependable sales growth is simply evidence that a distributor has created a unique position in the markets they serve with a repeatable process and competitive differentiation. This is why companies who use SMP are typically acquired at a premium compared to their peers. Why does SMP increase enterprise value?

Shareholders 52

Shareholders CRM Profitability Finance 52

Planview

JANUARY 2, 2024

To learn more about what it’s like to be part of the Evolve Advisory Services team, we turn to Debra Aizikovitz , who serves as digital transformation practice lead. Early in my career, I wanted to be the one who was right and spoke first. Who do you typically collaborate with? Number 1, We build connections.

Digital Transformation 98

Digital Transformation Digitalization Government Decision-making 98

Sales Gravy

JANUARY 1, 2024

We need to be able to think on our feet, manage emotions, think creatively, and solve problems. Salespeople who maintain a healthy and fit physique can significantly influence client perceptions and decisions, often leading to more favorable outcomes in sales interactions. This requires a tremendous amount of mental energy.

Sales 74

Sales Decision-making Management 74

Planview

APRIL 20, 2023

The highlight of my career has been hiring people right out of college who didn’t know this was their career path and watching them flourish.  Force for Good is an Employee Resource Group that helps employees give back to the communities where we live and work through monetary funds and volunteerism. What is that?

Meetings 98

Meetings Profitability Banking Software 98

Zendesk

AUGUST 9, 2023

Founded in 2004, VirginPulse now operates in 190 countries and serves more than 14 million workers. We now have three times as many people looking at articles than actually contacting us,” Pace said. He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Hubspot Sales

AUGUST 5, 2020

In many young organizations, the company founder or a co-founder serves as the CEO. Before we examine how the founder and CEO roles differ from one another, let’s discuss what it means to be a founder of a company. While it is common for an individual to serve as both founder and CEO, that is not always the case.

Government 110

Government Business Planning Decision-making Finance 110

Zendesk

JUNE 29, 2023

Looking to start a new venture, the brothers—grandsons of Dutch immigrants—started serving espresso from a pushcart by the railroad tracks in downtown Grants Pass, Oregon. The brand’s motto is, “We may sell coffee, but we’re in the relationship business.” Martin, who started at Dutch Bros as a broista, learned about CX on the fly.

Customer Experience 52

Customer Experience Customer Success Management 52

Zendesk

MARCH 6, 2023

From Ketanji Brown Jackson becoming the first Black woman to serve as a justice of the U.S. While we applaud the progress that’s been made, there’s still much work to do. So, now is the time that we must celebrate our black and brown brothers and sisters and remember where we came from so we can see where we want to go.

Organization 105

Organization Marketing 105

Kainexus

APRIL 14, 2022

We get the chance to chat with managers and leaders who are faced with a wide variety of business challenges. This post is all about how to change that by adding structure, using supporting tools, and applying a few tips that have served our customers well.

Management 85

Management 85

Sales Gravy

OCTOBER 27, 2023

By adopting certain habits and perspectives, we can navigate through life's challenges with grace and find more joy and fulfillment along the way. Engaging in arguments that serve no purpose only leads to frustration and negativity. Seek out individuals who radiate positivity and consume media that inspires and motivates you.

Prioritization 83

Prioritization Media Sales 83

Strategic Communications

APRIL 3, 2024

Great Connections Between Providers and Those They Serve In the healthcare industry, relationships occur with providers—the people that take care of you. The first question: “What are we hoping to achieve through these efforts?” ” Or, “We want to increase awareness among non-customers in our service area by 30%.”

Media 52

Media Energy and Utilities Healthcare Manufacturing 52

AchieveIt

SEPTEMBER 13, 2023

He has served as the Chief of Staff in the education field and in the public health field, where he currently serves at Heluna Health. With Heluna’s all-encompassing backing, their partners can maintain their focus on serving communities and executing their public health missions. “We

Organization 52

Organization Facilitation Leadership Communication 52

Zendesk

JUNE 30, 2022

Nonprofit social enterprise Urban Alchemy is working to transform these spaces—and help heal the people in them—with the expertise of people who understand what it’s like to be disenfranchised. “We With honesty, compassion, and no judgment, they assess and serve some of the most traumatized and vulnerable people in urban centers.

Government 52

Government Prioritization Software Software 52

Strategic Communications

APRIL 17, 2024

Here we take a look at some of the “losers,” and some of the “winners” and try to determine what it is that keeps a brand strong. We work with clients to plan, create and publish high-quality, unique content. On the other hand, we’ve seen the meteoric rise of new players that quickly captured the hearts, minds—and wallets—of consumers.

Innovation 52

Innovation Retail Value Proposition Logistics 52

Whetstone

APRIL 5, 2024

As we navigate the current economic landscape marked by high inflation, market volatility, and recession fears, businesses and their customers are facing a heightened sense of uncertainty. 2024 looks like it will be a year of volatility. This ability becomes paramount for navigating the challenges posed by an unstable economy.

Account Management 52

Account Management Decision-making Construction Stakeholders 52

Zendesk

OCTOBER 6, 2022

Yet we consumers forget this when we message, chat, email, or call a company in a moment of annoyance. For this year’s International Customer Service Week , we had some fun manifesting the types of headlines we’d love to see more often. But we also love to celebrate specific moments in time. That’s not okay.

Digitalization 98

Digitalization Customer Experience Organization Management 98

Zendesk

JANUARY 30, 2024

A resounding success: The EMEA Partner Summit One of the many ways we support our Partners is through Partner Summits, which we host around the globe, from APAC to EMEA to LATAM. This year marked a significant milestone, as we held our first Partner Summit in the EMEA region in over four years. Takeaways: Get involved.

Value Proposition 52

Value Proposition Media Digitalization Innovation 52

Zendesk

DECEMBER 15, 2021

We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer in early 2022. “Andee is a passionate and engaged leader who can take complex issues and apply solutions that can be easily understood and clearly communicated across a global organization,” said CEO Mikkel Svane.

Acquisition 98

Acquisition Communication Organization Management 98

MDI Training

FEBRUARY 27, 2023

Each of us comes from a time where world events, the economy, evolving cultural norms, and technological advancements shape who we are. I call this our generational lens, and we look at and evaluate others through our own lens. Stereotype assumptions grow when we don’t have direct contact with different age groups.

Leadership 97

Leadership Digital Transformation Meetings Innovation 97

Showpad

NOVEMBER 5, 2020

We have tons of content, what’s the matter?” or “We have technology in place to help manage our content.”. “Ok, Now, we have a conversation because many executives don’t even think about this question and they also didn’t know that content actually does impact sales performance, positively or negatively.

Decision-making 103

Decision-making Business Planning Organization Marketing 103

Zendesk

SEPTEMBER 7, 2022

Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. In our CX Accelerator report , we surveyed almost 5,000 CX leaders on what it takes to scale new heights in customer experience. Leading retailers create more personalized CX than their competitors.

Retail 98

Retail Digitalization Customer Experience Profitability 98

Apptivo

JANUARY 31, 2023

A company’s ability to serve customers as they would like to be served depends on how much details it has about a customer. Contact enrichment can be done through various data collected from the customer and we have pointed out some of them: 1. Reward the customer who gave you the referral that converted.

Management 66

Management Decision-making Media Acquisition 66

Hubspot Sales

OCTOBER 25, 2023

We had a constructive conversation, learned more about each other and ourselves, and contributed to its ever-expanding bank of insight that might ultimately doom humanity — so I'd say it was mostly productive. Here's what we had to say. You’re always going to have people who pull scummy moves — in every facet of life.

Onboarding 88

Onboarding Banking Construction Meetings 88

OnStrategyHQ

MAY 1, 2023

We will use the functional classification approach to identify the firm’s capabilities. Data to Use in an Internal Analysis Before you conduct your internal analysis, we recommend collecting the following as references: Employee Surveys What do your employees say your organization does well, and where must you improve?

Suppliers 105

Suppliers Supply Chain Energy and Utilities Profitability 105

Hubspot Sales

DECEMBER 12, 2023

We expect the sales game to change every year, but 2023 has stood out as a uniquely transformative one. There's AI — obviously — and all the ways it's changing how we sell. When AI went mainstream this year, we wondered if these powerful algorithms could replace human salespeople. We see this moving in the opposite direction."

Sales 98

Sales Investors Prioritization Innovation 98

Hubspot Sales

DECEMBER 22, 2020

That sounds like a great resource for salespeople who need to keep their confidence high, and who need persistence to continue working through rejection and uncertainty. According to neuroscientists, 95% of our thoughts are subconscious — meaning our underlying beliefs and attitudes greatly influence how we behave.

Sales 141

Sales Communication 141

Zendesk

OCTOBER 7, 2021

Many of the most complex social issues we face as a society can be traced, in part, to a breakdown in connection, from social isolation and digital exclusion to homelessness and food insecurity. Many amazing nonprofits around the globe work to improve the mental health of the communities they serve, even if this outcome isn’t explicit.

Facilitation 98

Facilitation Organization Digitalization Software 98