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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

magazine identified Conversational Intelligence as one of our top five business trends in 2016 and Microsoft has said that it is spawning new innovations and influencing their product development for the next decade. First, it looks at the way leaders communicate with their people and help shape organizational culture.

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Increasing net retention requires an innovative approach to CX

Zendesk

Since launching with Zendesk in 2014 , Slack has understood the value of meeting customers where they are, and the company built its CX with scale in mind. “I Turning customers into loyalists requires a more innovative approach to customer relationship management. Slack was able to achieve unicorn status using this philosophy.

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Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

Red Star Kim

He introduced the sector’s first management excellence awards (securing the FT and Harvard as knowledge partners) whilst spearheading the innovative “unsung heroes” campaign for business support professionals.

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Capgemini Report on Innovation Centers: Top 5 Takeaways

Planview

Innovation has never been as misunderstood, challenging, expensive, or transformative as it is today. trillion spent globally on R&D in 2014 alone, it’s perhaps the most crucial initiative people can invest in. Here are our top 5 takeaways on innovation centers from a recent report released by Capgemini.

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Book review: The Strategy Book by Max McKeown

Red Star Kim

Book review: The Strategy Book by Max McKeown Author and book overview of The Strategy Book Author Max McKeown, with both an MBA and PhD from Warwick Business School, is a strategy and innovation coach for leading companies. Unusually, he has accolades for both customer service and human resources. A strategist cannot get lost in the detail”.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

But there are different proficiency levels The McKinsey Modern Marketing model (2020) which splits capabilities from enablers I like the inclusion of neuroscience, predictive, innovation and adaptability skills in the 2018 advanced marketing management model of Dimitriadis, Dimitriadis and Ney Ever changing digital marketing skills frameworks – see, (..)

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Crowdsourcing at Work: Open Innovation with Unilever’s Foundry IDEAS™

Planview

Crowdsourcing solutions gives us the best chance of driving real, lasting change — in fact, 85% of the 2014 Best Global Brands have used crowdsourcing in the last ten years. Unilever Foundry is becoming a proven model for generating innovation and harnessing people’s ideas,” says Karen Hamilton, Unilever’s VP of Sustainable Business.