Remove at-de
article thumbnail

Book review: All you need to know about commercial awareness by Christopher Stoakes

Red Star Kim

From the ideas of Peter Drucker on the theory of business, McKinsey on culture, Porter’s Five Forces on competition, Boston Consulting Group product portfolio matrix to de Geus on scenario planning and Kaplan and Norton’s Balanced Score Card. I facilitate various workshops designed to increase commercial awareness. For young professionals.

Finance 130
article thumbnail

Recap: The Lean Effect Podcast (EP 128 with Matt Banna)

Kainexus

In a recent episode of The Lean Effect Podcast , Mark De Jong sat down with our very own Matt Banna, Enterprise Account Executive at KaiNexus, to delve into the world of employee engagement, executive buy-in, and process improvement. Here are some highlights from the episode:

87
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Unlocking Key Fundamentals of IMPACT Selling® in Uncertain Times

Brooks Group

Mental Models, Cognitive Tunneling, and the Crisis of Qantas Flight 32 On November 4, 2010, Captain Richard Champion de Crespigny entered the cockpit of an Airbus A380 headed from Singapore to Sydney, Australia. Just four minutes in, as de Crespigny was about to turn off the “fasten seatbelt” sign, he heard two loud booms.

article thumbnail

Top six leadership qualities?

Red Star Kim

I’ve just listened again to a podcast about the top six leadership qualities which is included in the Level 6 Marketing Manager Apprenticeship. The podcast was produced by Cambridge Marketing College where Kiran Kapur interviews Daryl Fielding – formerly a senior marketer at Vodafone and now a portfolio Non-Executive Director.

article thumbnail

I Debated ChatGPT: 'Commission Should Be Done Away With'

Hubspot Sales

If you take commission out of the equation, you de-incentivize reps from pursuing their self-interest. As a result, you de-incentivize effort, and ultimately, you de-incentivize the idea of each rep meaningfully contributing to the sales org. Take a conversational tone. Make three key points.” Sales is individually driven.

article thumbnail

Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout

Susana de Sousa, Senior Manager of Support at Loom , wanted onboarding for her outsourced team to be similar to how she had trained her internal team: “In order to set the new agents up for success, we want to make sure they feel part of the company: from the culture to the vision and mission. Someone needs to manage scheduling and time off.

article thumbnail

Dealing with abusive customers: 3 ways to have your team’s back

Zendesk

Train your team in de-escalation techniques. But when you’re in customer service, anger management is part of the job, so de-escalation training is key. De-escalation strategies help people reduce, prevent, and resolve conflict. Things were quiet in the store, until the incident. Uh oh , I thought.