MDI Training

MARCH 4, 2024

Click below to access our AI speech-generated audio. Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. However, if you want to read it as usual, keep scrolling. Enjoy reading!

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

MDI Training

JANUARY 29, 2024

Can AI Support EI Development For Leaders? Click below to access our AI-generated version of this blog article! Here are 9 ways in which artificial intelligence can support leaders with their development of emotional intelligence. Do you prefer to listen to this article? Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Red Star Kim

FEBRUARY 1, 2024

The panel discussion that followed commented on: huge pockets of difference in sentiment, lots of unknowns across the board, the need for martech to be used beyond the MBD team, the need for everyone to skill up and the need for a cross-functional approach to AI during the ideation and experimentation phases.

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Marketing Leadership Profitability Digitalization 130

MDI Training

JANUARY 29, 2024

AI in Leadership – The Ethical Dimension Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. CRM Tips and Tricks 1. Standardize formatting Standardizing format can save you trouble.

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CRM Artificial Intelligence Customer Success Decision-making 86

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. While yes, some skills can be replaced by AI, many leadership competencies are now more important than ever.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

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Artificial Intelligence Customer Experience Organization Meetings 97

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Upland

JUNE 14, 2023

Through account planning best practices, Scott’s team built a network of supporters within the account that ensured the ultimate defense. Solidifying strategic positions like these can go a long way in insulating a business from even uncertain economic times. And how can account planning help? But also, a lot of opportunity.

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Artificial Intelligence Digital Transformation Account Planning Supply Chain 195

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Enjoy reading! Scheduling approx.

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MDI Training

JULY 26, 2023

What Leaders Need to Consider When Implementing AI A New Step into the World of Technologies – Artificial Intelligence for Leaders Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Leaders are also increasingly relying on AI systems in their companies.

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Red Star Kim

SEPTEMBER 7, 2023

I share some of my findings to support marketers who are conducting PESTLE, competitor and commercial analyses. Here is a professional services benchmark from Unit4 and some data on the accountancy profession. Membership of accountancy bodies continues to grow – Seven bodies have 390,000 members in the UK and over 590,000 worldwide.

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Marketing Financial Services B2B Media 130

MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. Another customer decided to reduce the number of office buildings to 60%. Purpose – Why Hybrid is more than a Buzzword Prefer to listen to the article? Enjoy reading!

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. One such technology that has revolutionized sales practices is Artificial Intelligence (AI).

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Customer Think

MARCH 13, 2024

Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating gen AI could unlock an additional $310 billion in value for the retail sector, particularly in optimizing customer interactions.

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Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Now Google, HubSpot , and Microsoft are racing to develop their own versions of AI chat tools to compete with ChatGPT. Here's the burning question: Does AI have a place in sales, and how does it affect our current sales processes?

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Sales Emotional Intelligence CRM Decision-making 100

Planview

DECEMBER 12, 2023

Neither can handle the amount of data coming in from customers and internal operations. And neither allows customers to benefit from their own data. At the beginning of the cloud craze, companies like Planview began to store customers’ data. The problems with those approaches? Neither is sustainable. But the culture has shifted.

Banking 72

Banking Government Decision-making Stakeholders 72

Hubspot Sales

NOVEMBER 28, 2023

Chad Burmeister , founder and CEO of BDR.ai , supports Wittman’s comment about value-based selling. Poor Customer Experiences If your customer hasn’t had a top-notch experience with your brand and company throughout the customer journey, sales can be left with a more challenging task when closing a deal.

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Negotiation Sales Leadership CRM 102

Zendesk

NOVEMBER 29, 2023

As the manager of customer success for the world’s largest professional networking platform, LinkedIn , Erika Tabacniks knows a thing or two about the importance of work-life balance in ensuring team success. And in order to navigate the complexities of customer success, one must cultivate meaningful relationships on their teams.

Customer Success 52

Customer Success Management Customer Experience Communication 52

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Customer Think

OCTOBER 9, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

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MDI Training

OCTOBER 3, 2023

Click below to access our AI speech-generated audio. Read this blog post to learn about their experiences and get inspired! Iris Burner L&D Consultant Since 2022, Iris has been an L&D Consultant at MDI, supporting leaders and organisations worldwide in personal development and creating tailored training programs.

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Digital Transformation Leadership Artificial Intelligence Digitalization 69

Zendesk

OCTOBER 2, 2023

After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.

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MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Creating trust: Transparency: AI can visualize the most important things.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Apptivo

AUGUST 17, 2023

How to Make the Most of AI in CRM 2. Ways to use AI in Customer Relationship Management(CRM) 5. Does Your Business Need CRM With AI? AI’s effect is broad, from healthcare and finance to manufacturing and entertainment, and it is revolutionizing the way we operate.

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Artificial Intelligence CRM Healthcare Manufacturing 52

Zendesk

JULY 12, 2023

One of those experts, AWS’ Deepam Mishra , has seen—and been directly involved in—the rise of AI for well over 15 years. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

Arpedio

FEBRUARY 20, 2024

Navigating Account-Based Selling: CRM, AI and Customer Understanding Explore the ARPEDIO platform ← Back to blog When it comes to B2B sales, companies often find themselves wrestling with a myriad of challenges, from a lack of prospecting skills to navigating lengthy sales cycles.

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CRM Artificial Intelligence B2B Account Management 52

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

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Management Customer Experience Communication 52

Nutshell

DECEMBER 7, 2023

Artificial intelligence (AI) continually improves all aspects of online operations. From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. One popular tool to use is AI chatbots. We will cover these topics: Table of Contents What is an AI chatbot?

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Artificial Intelligence Marketing CRM Banking 54

Showpad

DECEMBER 16, 2021

In this interview, Pedro shares the innovative ways IFF is integrating technology into the sales training and content process , from information tagging to augmented reality and AI. Learn how IFF introduces an a la carte engagement training approach that empowers salespeople to find content on-demand, to meet their customer’s needs.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. Applications are releasing updates with AI functions built in.

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. Applications are releasing updates with AI functions built in.

CRM 52

CRM Customer Experience Software Software 52

Planview

JANUARY 30, 2024

As organizations rush to capitalize on AI strategies, many of them meet the same challenge they’ve met before – strategic drift. The consequences reach everyone in the company’s orbit, from employees and executives to stakeholders and customers. Wayfaring strategies aren’t uncommon. Strategic drift could cost organizations up to $1.4

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Stakeholders Prioritization Government Leadership 52

MDI Training

JULY 26, 2023

What Leaders Should Consider When Implementing AI A New Step into the World of Technologies – Artificial Intelligence for Leaders Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Leaders are also increasingly relying on AI systems in their companies.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. Both AI tools use large language models (LLMs) to learn from datasets of text and code to inform their responses.

Internet 52

Internet Artificial Intelligence Decision-making Customer Experience 52

PandaDoc

OCTOBER 3, 2023

Key takeaways AI can enhance sales processes in many ways, from providing customer insights to automating tasks. Developing an AI strategy should involve identifying pain points, setting goals, assessing infrastructure, calculating ROI, researching solutions, piloting tools, training staff, and tracking performance.

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Artificial Intelligence Sales CRM e-Learning 52

Strategic Communications

OCTOBER 10, 2023

ChatGPT is a form of generative AI—“a type of artificial intelligence technology that can produce various types of content including text, imagery, audio and synthetic data,” according to George Lawton in an article from TechTarget. Opportunities from AI are real and tactical, Islam says. It has also documented some best practices. “If

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